Peatix 4+

When trying to get a ticket transferred, I clicked on a link in the browser to open up the ticket in my app. I was presented with a modal where the primary action was “validate”. I clicked it, read the warning alert, and wasn’t 100% sure if it was saying that Only the ticket owner could validate the ticket, or only the staff could validate it. At any rate I wanted to see my ticket show up on my list. I closed the modal but the list was empty and there was no record of it anywhere in the app. This made me worried, so I went back to the browser to repeat my steps. I figured I must have read the validate modal wrong the first time, and perhaps that it was actually I that had to do that to add it to my list. I did that, and quickly realized no, that just made the ticket unusable. It sill didn’t show up on my list...

After I rebooted the app a couple minutes later it finally showed up in my list. Presumably it wouldn’t show up without going to talk to the server. This was very confusing and frustrating, and now I have no idea if my ticket will be usable.

Thank you very much for this comment. We'd very much like to improve the points you've highlighted that we're troublesome, so your description is very helpful.

In regards to the clarity concerning who or when a ticket can be validated, we've released a new version (3.1.13) that provides a clearer description of who can use that button while also deactivating it until it is closer to when it should be used by event staff.

In regards to the ticket transfer flow, your comments are duly noted and we'll hope to improve this experience in the near future. If you have any concerns about if you can still use the ticket you described above, please contact our customer support leading up to your event and we can aim to sort any issues you may have due to the aforementioned actions.

Thank you again very much for this helpful feedback and we hope to address these concerns in a timely manner.

Super easy to find events and tickets. Highly recommend

Let's you find so many events I would never have known about through this one app. The color ticketing is also one of the coolest things I've ever seen. Can't wait to see peatix spread throughout the U.S.