Business
Small business
The quick exit: keeping customers happy is more crucial than ever
Businesses must now keep customers happy in the short term or lose them forever, says Zendesk's founder.
- by Emma Koehn
Latest
Finance
Banking Code of Practice offers small business a safeguard
The new Banking Code of Practice is good news for small businesses, and shows advocacy works.
- by Kate Carnell
Opinion
Entrepreneur
How we can better help women in startups
Events are one way to provide women with peers and role models in starting a business.
- by Holly Stephens
Enterprise
'Like a death in the family': cafe owners to shut up shop as Sydney CBD light rail action mounts
Momentum is building as businesses call for legal action over light rail disruptions, and Angela Vithoulkas is feeling the pain.
- by Emma Koehn
Finance
'Devastating blow': Homewares business hit by apparent email scam
Sage and Clare owner Phoebe Bell says she feels 'stupid and naive' after paying $10,000 into what she thought was a supplier's account.
- by Emma Koehn
Entrepreneur
'It nearly broke me': Exiting a business is hard to do
Starting a business is the easy part, exiting is where things get difficult.
- by Cara Waters
Entrepreneur
DIY dentistry: Meet Australia's dental disruptors
Dentist visits are a tough product to sell - and this means entrepreneurs have to find creative solutions.
- by Emma Koehn
Entrepreneur
Top tips for realising the best value for your business
The sale of your business can be used to fund retirement or as capital for other investments, so it’s important to get it right to maximise what you get.
- by Olivia Maragna
Opinion
Startups
‘Nice girls’ and Uber: Why the rating system is a gender trap
My crushingly low Uber rating might just be something to do with being a woman.
- by Cara Waters
Startups
Food delivery sites, restaurants squabbling over customers' details
Food delivery services take big commissions from businesses, but they also hold onto their customers' information.
- by Emma Koehn
Opinion
Work in Progress
Misfits: being the odd one out in your industry
Professions can be difficult to infiltrate when you don’t reflect the prevailing image.
- by James Adonis