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Companies that understand the consumer tech stack are able to build and use their business
#tech stack more effectively. Learn how: https://forr.com/2GTS6G3#marketingpic.twitter.com/NKBHJa1daVThanks. Twitter will use this to make your timeline better. UndoUndo -
Most organizations manage CX haphazardly — when it should be a deliberate and disciplined endeavor. Focus your
#CX initiatives with our six-question assessment: http://forr.com/2IG4smX pic.twitter.com/AYzejILi0gThanks. Twitter will use this to make your timeline better. UndoUndo -
Retailers: Stop chasing shiny new objects. Start focusing on what's going to move the needle for you, your business - and most importantly, your customers. Register: http://forr.com/2kOghJl
#ecommerce#omnichannelpic.twitter.com/kYSIvWyW3aThanks. Twitter will use this to make your timeline better. UndoUndo -
We use tools to make our world more useful. Understand and use your customers’ tools to help them accomplish the tasks they want to coordinate and manage the conversations they want to have. https://forr.com/2xsYMar pic.twitter.com/RtiP9QDsGp
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Looking to grow your budget and gain organizational influence? Get help from peers, partners and leading practices. Explore Forrester’s Leadership Boards for
#marketers: https://forr.com/2ID8k7a#ForresterConnectpic.twitter.com/QVqkUPyFgFThanks. Twitter will use this to make your timeline better. UndoUndo -
US marketers spend about $200 billion on
#advertising annually — so shouldn't they know how consumers feel about those#ads? The unfortunate truth is that many do not.@joannaoconnell on what to consider first: https://forr.com/2xNUpa6 pic.twitter.com/KnJex58qpZThanks. Twitter will use this to make your timeline better. UndoUndo -
The National Park Service, USPS, and Tricare sit at the top of our 2018 US Federal
#CustomerExperience Index. Find out why these agencies sit at the top — and who is at the bottom: https://forr.com/2LnBt3S#CXIndexpic.twitter.com/64SM6Ob3TYThanks. Twitter will use this to make your timeline better. UndoUndo -
RT
@JeanneBliss: "According to@Forrester's US 2018#CustExp Index (#CX Index™), government is one of the lowest ranked industries." via@PRNewswire https://buff.ly/2Lahi9F pic.twitter.com/tZYxaSOgceThanks. Twitter will use this to make your timeline better. UndoUndo -
Despite increased headlines about cyberattacks, security & risk pros still struggle to get buy-in from business counterparts. Learn how your peers are overcoming this and other challenges with Forrester's Leadership Boards: https://forr.com/2KDYT4H pic.twitter.com/bC5CVqhLgI
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USAA provides an outstanding mobile
#banking experience. In this week’s#ForresterPodcast, Analyst@jmcquivey interviews two@USAA#digital leaders to learn the secrets to their success: https://forr.com/2JcxGd5 pic.twitter.com/pR0T8pzwSkUSAA: Excellence In Mobile BankingThanks. Twitter will use this to make your timeline better. UndoUndo -
Stores are closing. Customers are demanding. Technology is advancing at an overwhelming pace. These market forces are creating new obstacles and opportunities for
#retailers, but many are choosing the wrong path forward. Get help: http://forr.com/2kOghJl pic.twitter.com/xe49MA3uMIThanks. Twitter will use this to make your timeline better. UndoUndo -
Analyst
@maxieschmidt explains the three elements that determine your best#CX metrics — driving business success, rallying employees, and engaging customers. Learn how to apply them: https://forr.com/2stJcq7#customerexperiencepic.twitter.com/iR8QFWHXL8Thanks. Twitter will use this to make your timeline better. UndoUndo -
Forrester Retweeted
How to drive federal IT performance using customer experience, from
@guarini12 from@forrester: https://buff.ly/2kyPBfm pic.twitter.com/SEmEMTm8nVThanks. Twitter will use this to make your timeline better. UndoUndo -
To deliver great
#customerexperience, you have to have great employee experience. Discover how other#CX leaders are fusing EX and CX: https://forr.com/2jSfaI1#ForresterConnectpic.twitter.com/Uhq1I29PmuThanks. Twitter will use this to make your timeline better. UndoUndo -
Back-office responsibilities are a black hole for
#IT resources. Find your way out: https://forr.com/2JfBN7C#CIOpic.twitter.com/TF9m0kADVDThanks. Twitter will use this to make your timeline better. UndoUndo -
The role of
#marketing is changing — and new responsibilities require new talent. Learn how other#CMOs are restructuring their teams to meet today's shifting needs: https://forr.com/2ID8k7a#ForresterConnectpic.twitter.com/GakAYKcxd1Thanks. Twitter will use this to make your timeline better. UndoUndo -
Gauge your
#CX maturity and learn what improvements you can make to get to the next level. Take the assessment now: https://forr.com/2IG4smX#customerexperiencepic.twitter.com/btMUwjAmyoThanks. Twitter will use this to make your timeline better. UndoUndo -
We use hundreds, even thousands of tools to engage in conversation, coordinate tasks, and fulfill emotional expectations. Learn more your customers' tech stack: https://forr.com/2xsYMar pic.twitter.com/XdifIeoYOg
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Forrester Retweeted
What’s the best 30 minutes you could spend this week? Listen to
@fatemehx2 ’s podcast on “the algorithm of me” on@forrester’s What It Means podcast. Thought provoking and inspiring! Nice one, FK!Thanks. Twitter will use this to make your timeline better. UndoUndo -
Hiring data scientists is a first step in understanding customer
#data, but you also need to build a team around them. More insights from Analyst Brandon Purcell via@Adweek:https://forr.com/2xnx0MzThanks. Twitter will use this to make your timeline better. UndoUndo -
It's time for CIOs to take charge of both back-office and customer-facing technology — and lead with a customer-driven mindset: https://forr.com/2JfBN7C pic.twitter.com/UahbkHz2Mb
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