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Bandcamp Help
Tutorials
Accepting payments
Selling merch
Setting up a pre-order
Customizing page design
Creating & using track/album codes
Creating & using discount codes
Reporting sales to music charts
Displaying upcoming shows
Creating an exclusive embedded player
Troubleshooting, Bugs
Artists
Uploading music
Why won’t my tracks upload?
Why the WAV/AIFF/FLAC upload requirement?
How do I convert my tracks to lossless?
Can’t I just convert my MP3s to lossless and upload those?
Can I upload files with sample rates greater than 44.1 KHz?
Can I upload my 24-bit tracks?
What’s the maximum upload size?
Music ownership rights
Covers, mixtapes, mashups
Album and track editing
How do I edit or delete a track?
How do I change the order of an album’s tracks?
Can I disable downloading of my music?
How do I edit my profile image / album art / custom header?
How do I set up a pre-order?
My songs have lyrics. Should I bother adding them?
Does release date affect visibility?
What filetypes can I include as bonus items?
Selling basics
I already have a store, why should I also sell on Bandcamp?
How do I get set up to sell music and merchandise on Bandcamp?
How much does it cost to use Bandcamp?
How do I get paid?
What about taxes?
How do I change my currency?
Which currencies does Bandcamp support?
Can I restrict sales on Bandcamp by geographic region?
Reading your sales report
Why are some of my merch orders not showing up in my PayPal account?
What pricing performs best?
Can I sell music elsewhere?
iTunes & Amazon distribution
How do I create a discount code?
ISRCs, UPCs and music charts
Selling merch
Why should I put my merch up on Bandcamp?
How do I sell merch on Bandcamp?
Do you make t-shirts, press vinyl or duplicate CDs?
Why do I have to add images of my merch?
Can you store and ship my merch?
How is combined shipping calculated?
Can I ship from multiple locations?
Getting paid
How do I get paid on Bandcamp?
Enhanced Payments
How do I qualify for Enhanced Payments?
How much are transaction fees for digital sales?
How much are transaction fees for physical merchandise?
Account basics
I can’t log in.
How do I re-order my discography?
How do I delete my account?
How do I add or edit shows?
How do I change my username?
My page/release isn’t searchable.
Why isn’t my release appearing in Discover?
Bio? Blog? Photo gallery?
Audio basics
What format/quality are the streams on Bandcamp?
I lost my original audio files! Is there any way I can download them from my Bandcamp account?
I hear a warbling sound, or maybe it’s more of a low rumble, when I stream one of my tracks on Bandcamp. Is it your fault?
Does Bandcamp support 30-second snippets?
Why would anyone ever buy something they can hear in full for free?
One of my fans showed me a totally easy way that someone could STEAL my music off of Bandcamp. What are you doing about this grave problem?
How do I make the embedded player autostart?
How do I embed my music on Tumblr?
Does Bandcamp add metadata to the downloadable tracks?
Do Bandcamp support gapless albums?
Where’s the volume control?
Facebook
Why does my album have the wrong artwork/title in Facebook?
How do I set up a Facebook tracking pixel?
What happened to my Likes?
Track/album codes
What are codes and how do I use them?
Do codes expire?
Can I make changes to my track or album after I've generated codes for it?
Do codes work with private albums?
Do codes work with album drafts?
Couldn't someone just share a code with as many people as they like?
Can I make a single code that can be used by multiple people?
How do I send out codes via email?
Can I make codes email-required?
How can I find out which codes have been redeemed?
Can I generate fewer than 100 codes at a time?
Wasn't I supposed to get some free codes?
Are code redemptions reported to Soundscan?
Do you still integrate with Moo.com?
Collecting emails
How do I collect emails?
How do I export the emails I’ve collected?
Is the email-requirement broken?
Bandcamp Pro
How do I view the location of my buyers?
How do I view the the referrer data of my sales?
How do I connect Bandcamp to Google Analytics?
How does private streaming work?
How do I turn off streaming on a track?
How do I upload a video?
What video file types do you accept?
What is the max video upload size?
How do I set up a custom domain on Bandcamp?
How do I cancel my Pro subscription and what’s your refund policy?
Bandcamp for labels
How do I set up my label store?
Which labels are using Bandcamp?
Why use Bandcamp?
How do I add an artist?
How do I rearrange artists?
How do I rearrange releases?
How do I show artists/albums/merch first?
How about track/album codes?
How about mailing lists?
Why individual artist accounts?
Is a Label Account right for me?
Where do I set who gets paid for a given release?
Can I enter a catalog number for accounting purposes?
What if I suddenly change pricing tiers?
What about canceling / getting a refund?
What happens after I cancel?
Artist subscriptions
What video file types do you accept?
What is the max video upload size?
How does a subscriber cancel, and what happens when they do?
Fans
Downloading
Basics
Where do I download my purchase?
Which format should I download?
How do I unzip my download?
How do I import my music?
Can I download directly to my Android device?
Troubleshooting
I’m having trouble playing tracks from the website
My download won’t start
My download page isn’t working
My download is taking forever
Why do I see an error when I try to unzip my files?
Why does my zip file seem empty?
Why am I being prompted for a password?
Why aren’t all of the tracks appearing when I unzip?
Are my FLAC files corrupt?
How do I download a different file format?
Where are the files I downloaded?
Where’s my download email?
Where’s my pre-order email?
What do I do if my download code is invalid or has been redeemed?
Payment options
Paying with PayPal
Paying with a credit or bank/debit card
Paying with a gift card
How do I modify or remove my stored credit card details?
How are credit card payments kept secure?
Can I see prices converted to my local currency?
How do I see the cost of shipping to my location?
Physical orders
What’s the status of my order?
I haven’t received my physical order
I need to update my shipping address
I’d like to change my order
The item I received is damaged or incorrect
Fan accounts
How do I add music to my collection?
Some of the music I’ve purchased via Bandcamp isn’t showing up in my collection. What do I do?
I already have a Bandcamp artist account, can I sign up for a fan account too?
Can I make my collection private?
Gift cards
Where can I buy a gift card?
Where do I redeem my gift card?
What can you buy with a gift card?
My recipient hasn’t received their gift card. Help!
Bandcamp Help
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