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Shep Hyken May 17
67% of customers have become โ€œserial switchers,โ€ customers who are willing to switch brands because of a poor customer experience. via
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Antonio Grasso May 19
How marketers can move up the pyramid to drive loyalty, satisfaction and advocacy. via
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HappyCustomerStories May 15
For each customer that voices out their problems to you, ten more customers quietly decide not to do business with you. Listen to the concerns of one customer and you save the business of eleven! ๐Ÿ™‚
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Oracle Commerce May 15
3 stops on the journey - how companies can deepen engagement and improve satisfaction, via
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Smith + Co May 21
Why the needs to be revamped for conscious consumers
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Jill Sanderson May 16
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Simon Best May 20
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Dan Jacobs May 18
Forbes - May 18, 2018 "Focus on leveraging existing and emerging technologies to enhance the customer experience and improve the employee experience. Arm employees with easy-to-use customer relationship management (CRM) tools that help them operate and communicate seamlessly."
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Kim Muro May 17
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Prof Yateghtegh S K May 16
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Aman Mishra May 18
๐Ÿค– experience nailed ๐ŸŽฏ to perfection by . Thanks for the rapid cancelation and the nifty
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Kaushal Soni 15h
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Isabella Jones May 19
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