Get personal with a potential audience of over 1.3 billion people.1
More than 2 billion messages are sent between people and businesses every month on Messenger, both automated and people-initiated.2 You can use Messenger to reach people at scale, then continue to interact with each of them individually. Whether they want to learn about a new product or need to resolve an issue, you can tailor your interactions to meet their specific needs—and get closer to your business goals, one conversation at a time.
2 billionmessages are sent between people and businesses each month.3
53%of people are more likely to shop with a business they can message directly.4
56%of people would rather message than call customer service.5
Talking with customers isn’t new. How you’re doing it is.
Whether you're interacting with a longtime customer or someone brand new, Messenger is one of your most versatile channels. Make suggestions, encourage purchases and offer support—all in one continuous conversation. Learn how Messenger can help your business succeed.
Get started quickly
If your business has a Facebook Page, you're already on Messenger. A few simple changes to your page settings will help ensure people have a positive messaging experience.
Personalize the experience
The Messenger Platform is a versatile suite of tools that lets you develop rich, interactive experiences designed for your customers' needs.
Drive results
Reach and engage current and potential customers in Messenger using advertising solutions available across our apps and services.
Here’s how to get more out of Messenger
Extend your reach with a new ad placement: Messenger ads.
The easiest way to take advantage of Messenger's global reach is to run ads in the home screen of the Messenger app. Adding Messenger as a placement to your campaigns can help you achieve results across Facebook’s apps and services.
Encourage people to communicate with you in Messenger.
Click to Messenger ads use the power of ad targeting to send current or potential customers into a Messenger conversation. These ads gives your business a fast and convenient way to raise awareness for new products or services, enable transactions or provide service.
Build messaging experiences to drive business outcomes.
Provide interactive experiences that help you get results. When someone connects with your business in Messenger, use the rich, interactive features of the Send/Receive API to create a high-impact experience that goes beyond basic messaging from your Page.
Take notes on turning conversations into conversions
These businesses are using Messenger to drive results.
Sephora acquired new customers
The cosmetics giant built an easy interface that lets people choose their preferred store location and service, then instantly shows the closest dates and times. People can even book an appointment entirely in Messenger.
Globe Telecom helped customers help themselves
This telecom company used a hybrid bot in Messenger to provide personal and efficient customer service—increasing employee productivity by 3.5x and reduced calls to its hotline by 50%.
Chevy boosted brand opinion for 2017
With its “Find New Roads” campaign, Chevy used a bot for Messenger to help hundreds of thousands of people make personalized New Year's resolutions. 96% of them returned multiple times—for six sessions on average.
Tommy Hilfiger increased post-show sales
This iconic American fashion house drove sales of its newest collection with a bot for Messenger, only moments after debuting it on the runway. 87% of people who tried the bot experience returned to use it again.
Find a Platform Development Partner
Need help building on Messenger? Getting started is easy with Platform Development Providers. Whether you want to build an experience that's automated, powered by people, or a combination of both—we've found trusted providers who can help you get it done.
ELEARNING COURSES
Get to know Messenger with these Blueprint courses
FACEBOOK IQ
The evolution of conversation
From swapping gifs with friends to chatting with customer service, more and more people use mobile messaging apps. Explore what’s driving the meteoric rise of messaging across 14 markets.
Your customers are waiting—start the conversation today
Turn on messaging on your page.
Customize your Messenger experience.
Invite people into a conversation.
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