Fastly’s network has built-in redundancies and automatic failover routing to ensure optimal performance and uptime. But when a network issue does arise, we think our customers deserve clear, transparent communication so they can maintain trust in our service and our team. Notices will be posted here when we re-route traffic, upgrade hardware, or in the extremely rare case our network isn’t serving traffic. If you are experiencing issues and do not see a notice posted, please email support@fastly.com for assistance.
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New Billing Region: India
Nov 29, 00:00 - Dec 1, 16:00 UTC
On October 13th, 2017 (https://status.fastly.com/incidents/yys8rdcjpp92), Fastly announced the upcoming expansion to Fastly's network with global points of presence (POPs) in Mumbai and Chennai, India. No action is required if you intend to send traffic through these POPs at the new India billing region rates.
As a reminder, December 1st, 2017 is the date by which you must opt-out of using these POPs at the new rate. To opt out of the India billing region POPs or to discuss additional options, contact support@fastly.com. Opt-out requests received after the deadline cannot be guaranteed to go into effect before the POPs go live.
As with all new POP notifications, the go-live date for each of the new India POPs will be announced on status.fastly.com at least two business days before they are scheduled to start handling customer traffic. On the go-live date, the status page will also announce the completion of the maintenance work required to put the POPs into production so customers can verify their intended use of the new POPs.
Posted on Nov 28, 23:48 UTC
As a reminder, December 1st, 2017 is the date by which you must opt-out of using these POPs at the new rate. To opt out of the India billing region POPs or to discuss additional options, contact support@fastly.com. Opt-out requests received after the deadline cannot be guaranteed to go into effect before the POPs go live.
As with all new POP notifications, the go-live date for each of the new India POPs will be announced on status.fastly.com at least two business days before they are scheduled to start handling customer traffic. On the go-live date, the status page will also announce the completion of the maintenance work required to put the POPs into production so customers can verify their intended use of the new POPs.
Posted on Nov 28, 23:48 UTC
New Billing Region: South America
Feb 2, 00:00-16:00 UTC
We’re excited to announced the upcoming expansion to Fastly's network with global points of presence (POPs) in Santiago, Chile, and Buenos Aires, Argentina. These POPs will be part of a new South America billing region. The South America billing region’s rates will not exceed our highest published regional rate (currently India).
No action is required if you intend to send traffic through these POPs at the new South America billing region rates. To give customers time to decide whether or not to take advantage of these new POPs and adjust their configurations, we are giving 45 days notice before sending traffic through them. Opt-out requests received after February 2, 2018, cannot be guaranteed to go into effect before the POPs go live. To opt out of the South America billing region POPs or to discuss additional options, contact support@fastly.com.
As with all new POP notifications, the go-live date for each of the new South America POPs will be announced on status.fastly.com at least two business days before they are scheduled to start handling customer traffic.
Posted on Dec 22, 16:55 UTC
No action is required if you intend to send traffic through these POPs at the new South America billing region rates. To give customers time to decide whether or not to take advantage of these new POPs and adjust their configurations, we are giving 45 days notice before sending traffic through them. Opt-out requests received after February 2, 2018, cannot be guaranteed to go into effect before the POPs go live. To opt out of the South America billing region POPs or to discuss additional options, contact support@fastly.com.
As with all new POP notifications, the go-live date for each of the new South America POPs will be announced on status.fastly.com at least two business days before they are scheduled to start handling customer traffic.
Posted on Dec 22, 16:55 UTC