Bandcamp Help

Tutorials

• Accepting payments
• Selling merch
• Setting up a pre-order
• Customizing page design
• Creating & using track/album codes
• Creating & using discount codes
• Reporting sales to music charts
• Displaying upcoming shows
• Creating an exclusive embedded player

Troubleshooting, Bugs

Artists

Uploading music

• Why won’t my tracks upload?
• Why the WAV/AIFF/FLAC upload requirement?
• How do I convert my tracks to lossless?
• Can’t I just convert my MP3s to lossless and upload those?
• Can I upload files with sample rates greater than 44.1 KHz?
• Can I upload my 24-bit tracks?
• What’s the maximum upload size?
• Music ownership rights
• Covers, mixtapes, mashups

Album and track editing

• How do I edit or delete a track?
• How do I change the order of an album’s tracks?
• My songs have lyrics. Should I bother adding them?
• Does release date affect visibility?
• What filetypes can I include as bonus items?

Selling basics

• I already have a store, why should I also sell on Bandcamp?
• I want to sell my music on Bandcamp. How?
• How much does Bandcamp cost?
• How much are transaction fees for digital sales?
• How much are transaction fees for physical merchandise?
• How much are transaction fees for artist subscriptions?
• What about taxes?
• How do I change my currency?
• Which currencies does Bandcamp support?
• Can I restrict sales on Bandcamp by geographic region?
• Reading your sales report
• Why are some of my merch orders not showing up in my PayPal account?
• What pricing performs best?
• Can I sell music elsewhere?
• Should I make a release exclusively available on a major service?
• iTunes & Amazon distribution
• How do I create a discount code?
• ISRCs, UPCs and music charts

Selling merch

• Why should I put my merch up on Bandcamp?
• How do I sell merch on Bandcamp?
• Do you make t-shirts, press vinyl or duplicate CDs?
• Why do I have to add images of my merch?
• Can you store and ship my merch?
• How is combined shipping calculated?
• Can I ship from multiple locations?

Account basics

• I can’t log in.
• How do I re-order my discography?
• How do I delete my account?
• How do I add or edit shows?
• How do I change my username?
• My page/release isn’t searchable.
• Bio? Blog? Photo gallery?

Audio basics

• What format/quality are the streams on Bandcamp?
• I hear a warbling sound, or maybe it’s more of a low rumble, when I stream one of my tracks on Bandcamp. Is it your fault?
• Does Bandcamp support 30-second snippets?
• Why would anyone ever buy something they can hear in full for free?
• One of my fans showed me a totally easy way that someone could STEAL my music off of Bandcamp. What are you doing about this grave problem?
• How do I make the embedded player autostart?
• How do I embed my music on Tumblr?
• Does Bandcamp add metadata to the downloadable tracks?
• Do Bandcamp support gapless albums?
• Where’s the volume control?

Facebook

• Why does my album have the wrong artwork/title in Facebook?
• What happened to my Likes?

Track/album codes

• What are codes and how do I use them?
• Do codes expire?
• Can I make changes to my track or album after I've generated codes for it?
• Do codes work with private albums?
• Do codes work with album drafts?
• Couldn't someone just share a code with as many people as they like?
• Can I make a single code that can be used by multiple people?
• How do I send out codes via email?
• Can I make codes email-required?
• How can I find out which codes have been redeemed?
• Can I generate fewer than 100 codes at a time?
• Wasn't I supposed to get some free codes?
• Are code redemptions reported to Soundscan?
• Do you still integrate with Moo.com?

Collecting emails

• How do I collect emails?
• How do I export the emails I’ve collected?
• Is the email-requirement broken?

Bandcamp Pro

• How do I view the location of my buyers?
• How do I view the the referrer data of my sales?
• How do I connect Bandcamp to Google Analytics?
• How does private streaming work?
• How do I turn off streaming on a track?
• How do I upload a video?
• What video file types do you accept?
• What is the max video upload size?
• How do I set up a custom domain on Bandcamp?
• How do I cancel my Pro subscription and what’s your refund policy?

Bandcamp for labels

• How do I set up my label store?
• Which labels are using Bandcamp?
• Why use Bandcamp?
• How do I add an artist?
• How do I rearrange artists?
• How do I rearrange releases?
• How do I show artists/albums/merch first?
• How about track/album codes?
• How about mailing lists?
• Why individual artist accounts?
• Is a Label Account right for me?
• Where do I set who gets paid for a given release?
• Can I enter a catalog number for accounting purposes?
• What if I suddenly change pricing tiers?
• What about canceling / getting a refund?
• What happens after I cancel?

Artist subscriptions

• What video file types do you accept?
• What is the max video upload size?
• How does a subscriber cancel, and what happens when they do?

Fans

Downloading

Basics

• Where do I download my purchase?
• Which format should I download?
• How do I unzip my download?
• How do I import my music?
• Can I download directly to my Android device?

Troubleshooting

• I’m having trouble playing tracks from the website
• My download won’t start
• My download page isn’t working
• My download is taking forever
• Why do I see an error when I try to unzip my files?
• Why does my zip file seem empty?
• Why am I being prompted for a password?
• Why aren’t all of the tracks appearing when I unzip?
• Are my FLAC files corrupt?
• How do I download a different file format?
• Where are the files I downloaded?
• Where’s my download email?
• Where’s my pre-order email?
• What do I do if my download code is invalid or has been redeemed?

Payment options

• Paying with PayPal
• Paying with a credit or bank/debit card
• Paying with a gift card
• How do I modify or remove my stored credit card details?
• How are credit card payments kept secure?
• Can I see prices converted to my local currency?
• How do I see the cost of shipping to my location?

Physical orders

• What’s the status of my order?
• I haven’t received my physical order
• I need to update my shipping address
• I’d like to change my order
• The item I received is damaged or incorrect

Fan accounts

• How do I add music to my collection?
• Some of the music I’ve purchased via Bandcamp isn’t showing up in my collection. What do I do?
• I already have a Bandcamp artist account, can I sign up for a fan account too?
• Can I make my collection private?

Gift cards

• Where can I buy a gift card?
• Where do I redeem my gift card?
• What can you buy with a gift card?
• My recipient hasn’t received their gift card. Help!