When starting a live chat session, please indicate the full name and email address associated with your Namecheap account. This will help speed up our verification and investigation processes.

When starting a new chat session, describe your question/issue in detail in the "Your Question:" field. Putting your Username, Support PIN and domain name (if available) there will speed up our investigation of your request, as well as the verification process.

If you need to link your domain to your hosting server (to set up nameservers or DNS records), be sure to have on hand your domain name and the settings to be configured. These settings may include IP address, details of the DNS records to be configured, or the nameservers themselves.

Choosing the correct support department when you join a chat or submit a ticket will save time and help eliminate delays associated with transferring your request to the appropriate department.

If you have a technical question regarding VPS or dedicated servers, we recommend you submit a ticket to the “VPS and Dedicated Servers” department instead of live chat. Live chat provides level1 support only. Complicated technical questions are handled by level3 specialists, via ticket only.

To report a domain, website or email address involved in illegal or abusive activities, please follow the instructions in this article →.

If you're asking a billing question, please have the order and transaction ID ready. This will speed up processing of your request.