Formation of a Knowledge Management Department in a Law Firm

The following extract of my article (for Ark Group’s publication – The Evolution of the Law Firm Library Function: Transformation and integration into the business of law) was published on July 24, 2018 by Daniel Smallwood on LinkedIn.  

It supplies an exclusive insight into the absorption of my firm’s library functions into the knowledge management department, addressing the impetus for the change, its execution, what went well, and what went wrong. 

As Daniel notes in his post,  I will also be co-chairing, with Joshua Fireman, Ark Group’s 14th annual Knowledge Management in the Legal Profession conference taking place October 23rd & 24th in New York. Read more

Upcoming Presentation: Building Cross-Departmental Collaboration for Effective Law Firm Knowledge Management

I’m really excited to head back to Sydney, Australia to participate in Ark Group’s Knowledge Management and Innovation 2015 Conference on November 24-25, 2015 at Rydges Sydney Central.

I’ll have the pleasure of speaking on both days of the conference.  On day one, I’ll be presenting a short session on KM and technology called “Working Backwards to the Technology.”  The session will focus on how user experience design enhances the delivery of professional services.

Read more

Knowledge Management Down Under

On the eve of the Ark Group’s Knowledge Management in the Legal Profession conference in New York City (Oct. 26-27, 2011), I wanted to tell you about an upcoming KM conference in Sydney, Australia.  Ark Group’s Knowledge Management in the Legal Profession, scheduled for March 6-7, 2012 in Sydney,  is sure to be a great conference.

I spoke at this event earlier this year, and can tell you that the presenters and audience were all top notch.  The 2012 conference will surely be excellent.  So, if you’re in or around Sydney in March, you should certainly check it out.

Here is a brief description from Ark Group:

This one-day forum will provide you with opportunities to hear timely and topical knowledge management case studies. You’ll have the chance to interact and network with presenters and attendees from organisations similar to yours and share ideas and how to:

  • Prove the value and ROI of KM and win support for the KM agenda
  • Implement knowledge sharing initiatives that make a difference in the firm
  • Harness the drive for social media and mobile technologies
  • Get lawyers to engage in knowledge management and eLearning
  • Select the projects and technologies that will have the most impact on the firm
  • Establish a culture of sharing and the address the role of leadership in it

There are also post-conference workshops on social media and tacit knowledge transfer.

Click here for a PDF brochure of the event.

Knowledge Management and Legal Project Management

On October 26, 2010 I attended day one of Ark Group’s two-day Knowledge Management in the Legal Profession conference in New York City. Day one was really a pre-conference workshop on Legal Project Management (LPM), which was wonderfully facilitated by Joshua Fireman, VP and General Counsel of ii3, and Andrew Terrett, Director of Knowledge Management at Borden Ladner Gervais (Terrett is also Certified Project Manager (PMP), which was especially relevant to the workshop).

Joshua and Andrew did a very nice job of presenting a high-level overview of project management, including key definitions, why lawyers need project management, key PM concepts, PM application to legal services and the role of KM in LPM.  The second half of the day was spent in work groups hypothetically implementing PM in a case study.

What is the Role of KM in Legal Project Management?

I won’t get into all the details because others have written a lot about the KM – LPM connection Read more