Do mystery shoppers instil fear into customer service workers?
it could be a handy tool for monitoring and improving service, or an insidious program aimed at scaring workers.
Workplace Relations
There is a lot to be said for 'innocent' fun
It is striking how often the word innocent seems to get used to excuse egregious behaviour.
Just don't call them ethical hackers
Cyber security specialists are in demand more than ever.
Council begins cleaning out illegal boarding houses
Dozens of migrant workers face losing their homes as authorities move to shut down suspected illegal boarding houses operating in Tamworth.
'Basis for divorce' - super union won't pay CFMEU's fines
The prenuptial agreement governing the marriage of the nation's militant construction and maritime unions will preclude the sharing of legacy multimillion dollar legal fines that may eventuate from the building union's court battles.
New class action for underpaid workers aims to recover more than $100 million
A national class action will be launched on behalf of thousands of Australians who have been allegedly paid well below the legal minimum wage for door-to-door sales and charity fundraising.
Political forces, technology worsening inequality
Despite world leaders signing up to a global goal to reduce inequality, the gap between the rich and poor has widened.
First aid’s mental health battle is big
Training can be life-saving but awareness is still growing.
New chances for success abound
Work program promotes independence and a sense of achievement.
Fresh meat: Migrant staff crowding in where local kids can't get a job
How the company behind your supermarket meat churns foreign workers to keep costs down. A Herald investigation.
The woman who wants to buy Harvey Weinstein's film studio
Bidders for the company grappling with sexual harassment claims include female-led investors from private equity, venture capital and Hollywood, seeking a major overhaul of its culture.
Organisation with a Big hArt helps the most vulnerable
Even after 25 years at the helm, Big hART's Scott Rankin continues to make the invisible visible.
Is this the worst time of year to change jobs?
Unless our hand is forced, there may be better times of year to make the move successfully.
You’d be a galoot to keep using corporate cliches in the office (moving forward)
What if there was one day of the year, a kind of Christmas for people who care about language, in which offices around Australia required that staff stopped using corporate buzzwords?
Technology opens up holidays for small business owners
Holidays mean checking out from work, right? Apparently not for everyone.
Streets factory workers vote to end public ice-cream boycott
Streets factory workers have voted to end to a public boycott of the brand's ice creams after employees forged an agreement for better working conditions with its multinational owners.
Woolworths workers win big wage rises, bucking trend
Thousands of Woolworths warehouse workers have won substantial wage increases, defying the recent trend of sickly wages growth, by using the old-fashioned method of threatening a pre-Christmas strike.
Qantas boss will 'up the ante' to get more female pilots
In a bid to lift women pilots in Australia, Qantas boss Alan Joyce has committed to a goal of at least 50 per cent women in its pilot cadet intake in a decade's time.
Up to 90 witnesses, three months slated for trial of ex-union boss Kathy Jackson
Former Health Services Union leader Kathy Jackson faces a trial that will run for up to three months and feature 90 witnesses, a court has heard, but she appears unlikely to face a jury until 2019.
Macquarie sued by US executive in $53m sexual harrassment claim
Khristina McLaughlin is seeking $53 million from Macquarie Group and her former boss in a sexual harassment complaint.
Company directors get voted against for no women boards
There are now seven companies on the ASX200 with no women on their boards - and those that are refusing to move on gender diversity are being punished by shareholders.
Amy sacked for asking for legal hours and rates of pay
The first time international student Amy (not her real name) was sacked from a job was when she was too busy with her studies to work more than 20 hours per week as required by her boss late last year.
'Exploitation': Laurent was paid $60 for eight hours work
A landmark study has found wage theft is endemic across Australia with a quarter of international students and a third of backpackers earning $12 or less per hour, around half the legal minimum wage.
Kathy Jackson faces trial over alleged $470,000 union fraud
Former union leader and one-time whistleblower Kathy Jackson has pleaded not guilty to misappropriating about $500,000 from the Health Services Union for her own personal expenses, and been committed to stand trial.
'We must act now': Employers complain schools are stuck in the past
NSW Business Chamber calls for an overhaul of the education system amid employer concerns that students are not being prepared well enough to tackle the modern workplace.
Sally's big punt on unusual career choice pays off
Sally Snow had dreams of becoming a ballerina, but her love of maths and father's influence led to her becoming a racetrack bookie.
Men out-earn women by more than $26,500
The Workplace Gender Equality Agency has released its annual gender pay gap data showing men still take home $26,527 a year more than women on average, and the pay gap for is even larger at $89,516 for top management.
Nine stories show the brutal side of Amazon's Jeff Bezos
Amazon is known for being a ruthless competitor. But it's tough on its own workers too, as these anecdotes suggest.
Positive message combatting HIV stigma
Public speakers play a valuable role in community health.
Meet the innovators changing lives
Leaders are focusing on fixing things that no longer work.