Telstra offering compensation over slow NBN speeds
Another day, another NBN saga.
Consumer Affairs
From environmental ruin came a grand vision
A tangled mess of ghost nets lurk in the Gulf of Carpentaria, trapping fish, mammals and turtles.
Health insurer ordered to return $620,000 to customers after 'moving goalposts'
Australian Unity will return $620,000 to policyholders after it made changes to dental benefits that it promised it wouldn't make.
AirAsia issues $500,000 in refunds after overcharging
Budget airline AirAsia is issuing at least half a million dollars in refunds, having wrongly charged a departure tax for child passengers on some flights since 2010.
100 million coffee cups needed to start recycling program
The take-away coffee cup holding your morning flat white could soon be turned into outdoor furniture, building materials, or food trays.
Conflicts of interest in the IVF industry may harm women, warn bioethicists
The IVF industry has been accused of increasingly placing profits over patients.
Health insurers say they have nothing to hide
Health insurance premiums have been going up by about 5 per cent each year. Funds are now under pressure to limit it to 2 per cent.
'I can't conduct my business': NBN complaints skyrocket
The National Broadband Network is not being used to its full potential with less than half of those able to join the network choosing to do so and those that are, accessing it at some of the lowest speeds available.
37 cents an hour: What it costs to make your favourite clothes
Oxfam is urging retailers to ensure factory workers are being paid not just a minimum wage, but a living wage.
Gummy bear maker faces claims of slave labour
German sweet maker Haribo said on Friday it was investigating companies in its supply chain following allegations of slave labour being used on its suppliers' plantations in Brazil.
'Oh my gosh, it's 25 mil': The surprise discovery in woman's bank account
Clare Wainwright is $24.5 million richer after waiting more than a month for National Australia Bank to correct its mistake.
NSW consumers continue to battle with Viagogo
"Find the perfect ticket," the Viagogo site boasts. But consumers are finding the ticket resale website far from perfect.
Apple's streaming calls into Julia's head and it's changed her life
Those suffering from hearing loss say that a new Apple-Cochlear device has changed their lives.
Beverages industry praises itself for turning politicians away from sugar tax
The soft drink industry said its fight against a sugar tax was "consuming vast amounts of resources", but by lobbying politicians and bureaucrats it had managed to keep the policy of the table.
Telstra offers refunds over AFL digital screen shrinkage
Telstra's AFL Live Pass app has been described online as a "rip off", "a joke", and "useless".
Complaints peak with 160 per cent rise driven by NBN woes: Ombudsman report
Not since 2012/13 have so many Australians been unhappy with their phone and internet service.
Complaints peak with 160 per cent rise driven by NBN woes: Ombudsman report
Not since 2012/13 have so many Australians been unhappy with their phone and internet service.
Prices dropped, so why are some households paying $1200 more for power?
Sydney consumers are paying less for electricity than five years ago, according to the surprising findings of a review of household electricity prices released by the state's pricing regulator on Tuesday.
'May result in an accident': Mitsubishi recalls nearly 50,000 cars
Nearly 50,000 Mitsubishi cars across Australia are being recalled, prompted by a defect which may abruptly cut out the engine.
E-cigarettes: Why punish Aussies for what British and Americans do successfully?
The debate over the safety and efficacy of e-cigarettes, which are illegal in Australia, will step up a gear this week with the arrival of an outspoken, British e-cigarette advocate.
Tradie envy: The irrational economics of DIY skills
The latest Nobel laureate for economics would love this: the tradie skills we wish we had aren't the ones we'd most like to use.
Soft drink intervention could save 155,000 lives
Sugary drinks have been targeted by health campaigners in the battle against the bulge.
The gas bill that went from $1500 to $4.30
Dozens of complaints have been submitted to Fairfax Media by readers in response to our story on a Brisbane couple who received a gas bill of more almost $5000 for their Melbourne investment property.
Tesla to recall 11,000 Model X SUVs due to seat issue
Electric car maker Tesla is recalling 11,000 Model X sport utility vehicles worldwide due to a faulty locking mechanism in their rear seats.
More than 90,000 Honda car owners driving with faulty Takata airbags
More than 90,000 Honda cars with potentially deadly airbags are still on the road.
Maggots found on chicken bought at Hunter Nando's restaurant
A video showing maggots squirming on a chicken at a Nando's store in the Hunter region has been shared more than 1500 times on social media.
'Bloody ridiculous': Gas bill for empty unit tops $5k
It's no secret that gas and electricity prices have skyrocketed in recent times. But Wally and Jenny Jacobs three most recent gas bills left them gobsmacked.
Dove ad that shows a black woman turning herself white sparks consumer backlash
The Dove brand sheepishly admitted that it had "missed the mark" with a not-so-vaguely racist advertisement that has made it the latest target of consumer rage.
Belinda thought she had won $190,000. Then she read the fine print
A Sydney woman warns consumers to be on high alert after she was almost sucked in by a scratchie scam.
Samsung given its third consecutive Shonky Award
Samsung has racked up its third straight Shonky Award, called out by Choice alongside Westpac, Coles and five car manufacturers in Australia for their dubious and overpriced goods.