No matter how much your support reps love helping customers, doing the same things again and again can get boring quickly. Freshdesk adds excitement and competition to your agents' jobs by bringing in game mechanics to your helpdesk. With the Freshdesk Arcade, every ticket becomes a chance to score more points as your agents compete with the rest of the team to win trophies and badges. Your employees get to have fun helping customers, your help desk becomes more productive, and your customers get serviced by happy reps. Everybody wins.
You can also leverage Arcade to focus your agents on specific quests to solve specific problems. Improve your KPIs and keep your team motivated all at the same time, with Freshdesk Arcade.
Stop spending time and energy on repetitive tasks that bog down every helpdesk. Freshdesk enables you to automate common repetitive tasks to save your agents’ time that they can spend where their attention is needed.
Thanks to Freshdesk, our resolution times are lower than ever. Our net promoter scores increased substantially after implementing Freshdesk, rising from a 3 to 9.6 which also resulted in a 25% increase in same-customer sales.