Thank you for reading The New Yorker. If you don’t see the answer to your question here, please call us at 800-444-7570 (or 515-243-3273, if outside the United States), live-chat with us, or e-mail help@newyorker.com.
NEWYORKER.COM (INCLUDING THE PAYWALL)
Where can I access newyorker.com?
On Web browsers on any desktop computer, laptop, tablet, or smartphone.
Which browsers work best for viewing newyorker.com?
For best results, use the latest version of any popular browser (Safari, Chrome, Internet Explorer, Firefox).
Is newyorker.com available on mobile and tablet devices?
Newyorker.com is available on Web browsers on smartphones and tablets. We also have two apps for digital devices. The magazine app is available for tablets and smartphones—use it to download the full issue of each week’s New Yorker, or a back issue, to read anytime, anywhere. The daily iOS app, The New Yorker Today, offers a mix of magazine articles, stories from the archive, and up-to-the-minute news and culture coverage, commentary, and cartoons, and is updated throughout the day. To find out more about these apps and our other digital products, including Google Play Newsstand, click here.
Do I need a subscription to access newyorker.com?Our Web-only content and the full contents of each week’s magazine, plus everything we’ve published since 2007 and select older magazine stories, are available on newyorker.com. All readers are able to enjoy the home page, section pages, the video hub, Goings On About Town listings, and six articles per month at no charge before being asked to subscribe. Subscribers who have selected a digital plan will get unlimited access to newyorker.com. To learn more about our paywall, see this note from our editors.
Why should I “link my subscription”?Linking your subscription gets you full digital access. When you link your subscription, you’re connecting your subscription account information—your status as a paid subscriber with digital access—to a newyorker.com login. Once you’ve linked and signed in, you get unlimited access to newyorker.com, including full access to every issue we’ve published since 1925, at archives.newyorker.com, and to our magazine app for tablets and smartphones.
Why should I “sign in”?
To enjoy unlimited access on newyorker.com, including full access to every issue we’ve published since 1925, at archives.newyorker.com, you will need to link your subscription, and also sign in to the Web site. When you’re signed in to newyorker.com, you also can enter or vote in the Cartoon Caption Contest.
How do I make changes to my e-mail address or password?
Please sign in. You’ll see a “My Account” link. Clicking there will take you to your profile page, where you can manage your newyorker.com account information, including your e-mail address and password.
I forgot my password, or need to reset it. How can I do that?
Please click “Sign in” in the upper right corner of the screen. You’ll see a “Forgot password?” link on the sign-in screen; follow the prompts from there.
How do I manage my New Yorker subscription?
Manage your subscription through our Customer Care site. After logging in or creating an account, you can update your mailing address, your payment information, and more.
Why are some older stories formatted differently?
Every story we’ve published since 2007 is available on newyorker.com in the same easy-to-read format as the new stories we’re publishing each day. A sampling of older stories is also available in that format. Every issue of the magazine since its founding, in 1925, is available in a digital-replica format—to subscribers only—at archives.newyorker.com. When you search for an article on newyorker.com that is available only in the replica format, you’ll get a summary or an excerpt of the article, along with a prompt to sign in or subscribe to see the full article.
THE NEW YORKER TODAY APP
What is the New Yorker Today app?
The New Yorker Today offers up-to-the-minute news and culture coverage and commentary from New Yorker writers, as well as a daily selection of magazine articles, stories from the archive, and cartoons. It’s updated throughout the day to present the latest and best stories from The New Yorker.
How can I access the New Yorker Today app?
The New Yorker Today is currently available only on iOS devices.
How do I download The New Yorker Today app?
Search for The New Yorker Today in the App Store. Download and install the app on your device, then tap on the icon to open it.
Do I need a subscription to access the app?
The app is free to download. All readers are able to enjoy ten articles per month at no charge before being asked to subscribe. Subscriptions are available on a monthly basis, and include a thirty-day free trial. Most current New Yorker subscribers have unlimited access to the app as part of their existing subscriptions.
Why should I “link my subscription”?
Linking your subscription gets you unlimited access to The New Yorker Today app. When you link your subscription, you’re connecting your subscription account information—your status as a paid subscriber with digital access—to the app login. Once you’ve linked and signed in, you get unlimited access to The New Yorker Today app, newyorker.com, including full access to every issue we’ve published since 1925, at archives.newyorker.com, and to our magazine app for tablets and smartphones.
Why should I “sign in”?
To enjoy unlimited access, you will need to link your subscription, and also sign in to the app.
How can I cancel my app access?
If you subscribed via the App Store, you will need to go there to cancel. If you subscribed elsewhere and wish to cancel your New Yorker subscription, you can visit our Customer Care site.
THE NEW YORKER MAGAZINE APP FOR TABLETS AND PHONES
Is The New Yorker available on mobile and tablet devices?
We have a magazine app for smartphones and tablets—download the full issue of each week’s New Yorker, or a back issue, to read anytime, anywhere, on a wide range of devices via the App Store, Google Play, Amazon, or Texture. Our app is designed for reading issues offline once they have downloaded. An Internet connection is required for some features.
Do I need a subscription to access The New Yorker’s magazine app?
Yes. You can subscribe on a monthly or annual basis, or purchase single copies.
How do I download the New Yorker magazine app?
• iPad®/iPhone®: Search for The New Yorker in the App Store. Download and install the app on your device, then tap on the icon to open it.
• Kindle Fire (first generation): Search for The New Yorker in the Amazon Appstore for Android. Download and install the app on your device.
• Kindle Fire (second generation), HD and HDX: Search for The New Yorker in the Newsstand Store. Tap on the cover.
• Google Play™: Search for The New Yorker via the Play Newsstand on your Android device. Tap on “Newsstand” and search for The New Yorker. Tap the magazine cover.
• Nook: Search for The New Yorker on your Nook. Install the app on your device.
• Zinio: Download the Zinio app to your device or via Zinio.com. Search for The New Yorker.
How do I link my subscription and create a log-in to get my digital access?
Go here and follow the prompts to link your subscription and create a login.
Can I share from within the magazine app?
Yes, every story in our magazine app is sharable. The shared link will direct to the story on our Web site.
Can I get back issues of The New Yorker’s magazine app on my device?
Issues published prior to our launch date on each device are not available on that device. Our first iPad issue was October 4, 2010; our first Kindle Fire issue was November 14, 2011; our first Nook Color Tablet issue was December 12, 2011; our first iPhone issue was August 13 & 20, 2012; and our first issue available on Google Play was April 22, 2013. Through Texture, you can read issues published in January, 2012, or later on iPad and Android, and from April, 2013, or later on Windows 8. Subscribers can also visit archives.newyorker.com for digital access to everything published since 1925.
What should I do if my New Yorker app crashes?
For best performance, close other apps running in the background of your device. If problems persist, force-quit the app, then reopen it. If you’re still having trouble, try turning your device off and then back on. You can also try deleting and reinstalling the app. And, if none of that works, please let us know, by calling 800-444-7570 (or 515-243-3273, if outside the United States), live chatting us, or e-mailing us at help@newyorker.com.
THE NEW YORKER IN GOOGLE PLAY NEWSSTAND
How can I access The New Yorker in Google Play Newsstand?
Search for The New Yorker in Google Play Newsstand, and click on the Eustace Tilley icon. There are two ways to enjoy New Yorker content in Google Play Newsstand:
Complete New Yorker feed:
Under the NEWS section of My Library, you will find a continuously updating feed of all stories and cartoons from the magazine and Web site, optimized for viewing on an Android device. You can navigate the feed to suit your interests: choose the Current Issue header and you will find all articles and cartoons from the current issue of the magazine, with familiar typefaces from the print edition. To return to a story later, you can bookmark articles. To access new posts from newyorker.com, choose among subject headers such as Culture, News, Humor, and more, for fifteen to twenty new posts a day.
Magazine-replica format:
Under the MAGAZINES section of My Library, we are now offering a PDF replica of the print edition, with a readable plain-text overlay. (This replica format has replaced our digital edition in order to comply with current Google requirements.)
To follow the complete New Yorker feed in the NEWS section, you will need to tap on the + icon. If you subscribe through the NEWS section, you are automatically eligible to download the PDF replica of the magazine.
Do I need a subscription to access the complete New Yorker feed?
The New Yorker feed is free to follow, and a subscription includes unlimited access for one month. Readers can enjoy ten articles per month at no charge before being asked to subscribe. Subscriptions are available on a monthly basis. Most current New Yorker subscribers have unlimited access to the feed as part of their existing subscriptions.
What does a Google Play subscription give me access to?
You can use your Google Play login to get unlimited access to newyorker.com, including every issue we’ve published since 1925, at archives.newyorker.com, and to our magazine app for tablets and smartphones.
I am a current subscriber. How do I get unlimited access?
Tap “Subscribe” and choose the “Current subscribers” option. Tap “Verify,” then “Continue” to enter your existing login (e-mail address and password) or to set up a new account using your account number or name and mailing address.
How can I cancel my app access?
If you subscribed through Google Play Newsstand, you will need to cancel through your Google Play account. If you subscribed elsewhere and wish to cancel your New Yorker subscription, you can visit Customer Care.
THE NEW YORKER ARCHIVE AT ARCHIVES.NEWYORKER.COM
What is archives.newyorker.com?
Everything we’ve published since 1925 is available—to subscribers only—at archives.newyorker.com, which contains a digital replica of every issue of the magazine. When you search for an article on newyorker.com that is available only in the replica format, you’ll get a summary of the article, along with a prompt to sign in or subscribe to see the full article.
Which browsers work best for viewing archives.newyorker.com?
For the best results, use the latest version of any popular browser (Safari, Chrome, Explorer, Firefox).
I can get to the cover, but then the pages won’t turn. What’s going on?
It’s possible that you are not signed in. This may be a problem with your browser’s cookies. Open your browser’s preferences or settings and delete all cookies related to archives.newyorker.com. Then quit the browser, reopen it, and try signing in again. You may need to update your browser. To access archives.newyorker.com, use the login you created on newyorker.com or through our magazine app for tablets and smartphones. If you need assistance, please call 800-444-7570 (or 515-243-3273, if outside the United States), live-chat with us, or e-mail us at help@newyorker.com.
How do I search for articles at archives.newyorker.com?
Hit “Search” in the bottom toolbar, then type in your search term. Choose whether you want to search the current issue or the entire archive, using the red tabs. “OCR” search will scan every single word in the issue, including those in advertisements.
How can I share articles from archives.newyorker.com?
Because only subscribers can access the archive, we do not allow sharing at this time. However, for everything published since 2007, you can share the equivalent newyorker.com page, which is a full version of the story, and, for older pieces, a summary of the story, plus a link to view it in the archive viewer, and a prompt to sign in or subscribe for access. Just search for the story on newyorker.com and share from there.
How can I print articles from archives.newyorker.com?
Hit “Print” in the bottom toolbar, then click once on every page you want to print. A printer icon will appear at the top of each page once you have selected it. When you have selected the full range of pages you want to print, hit the red “Print” button.
How do I enlarge the text in the archive viewer?
Click once on the page to enlarge it.
Is the archive viewer optimized for tablet browsers?
Yes. If you visit archives.newyorker.com on a tablet browser, you will see a version of our archive viewer that has been optimized for a tablet screen. However, the viewer still presents a replica of the printed magazine page.
Can I buy single issues through the archive viewer?
We no longer offer single digital issues for purchase through our archive viewer, but monthly digital subscriptions offer access at a similar price. You can also buy single issues through our magazine app for tablets and smartphones. However, issues published prior to our launch date on each device are not available on that device. Our first iPad issue was October 4, 2010; our first Kindle Fire issue was November 14, 2011; our first Nook Color Tablet issue was December 12, 2011; our first iPhone issue was August 13 & 20, 2012; and our first issue available on Google Play was April 22, 2013. Or try archives.newyorker.com for digital access to everything published since 1925.
BACK ISSUES
Where can I find back issues of the magazine?
Subscribers can use archives.newyorker.com to access everything published since 1925. The archive viewer stores every issue of The New Yorker as a digital replica of our print edition, without the digital bonus material available through our magazine app or on newyorker.com. Archive issues can be read via a browser on desktop computers, laptops, or tablets.
Can I get back issues of The New Yorker’s magazine app on my device?
Back issues may be available if you already have access to your subscription on a device. If you want to purchase a single back issue, the issue may be available on some devices. Please note that issues published prior to our launch date on each device are not available on that device. Our first iPad issue was October 4, 2010; our first Kindle Fire issue was November 14, 2011; our first Nook Color Tablet issue was December 12, 2011; our first iPhone issue was August 13 & 20, 2012; and our first issue available on Google Play was April 22, 2013. Through Texture, you can read issues published in January, 2012, or later on iPad and Android, and from April, 2013, or later on Windows 8. Subscribers can visit archives.newyorker.com for digital access to everything published since 1925.
Are printed back issues available?
Select individual issues going back to 1925 are available, through our Back Issues Department, for $10.50 each. For orders outside the United States (including Canada), the price per issue is $11.45. These prices include shipping and handling.
To order by credit card (we accept MasterCard, Visa, American Express, Discover, and Diners Club) or for expedited service, please call 800-825-2510 (or 515-243-3273, if outside the United States).
If you would like to pay by check or money order, please send your request—including the cover date of the issue—to:
The New Yorker Back Issues P.O. Box 37684 Boone, IA 50037-0684
Your order must be accompanied by a check or an international postal money order payable to The New Yorker.
FREE NEW YORKER APPS
What is the Goings On app? How do I download it?
Goings On is a free guide to New York City culture from the staff of The New Yorker, with searchable listings and audio tours by our writers. It’s the Goings On About Town section of our magazine, which features arts and entertainment coverage—specifically, things to do in New York City—optimized for mobile use, and supplemented with additional content. It is available for free from the Apple App Store and Google Play.
What is the New Yorker Festival app? How do I download it?
It’s the official app for The New Yorker Festival, a three-day celebration of ideas and the arts, held in early fall in New York City, featuring New Yorker writers, editors, artists, and other guests. Available for free from the Apple App Store and Google Play, it describes all of our Festival events, links to our ticketing site, and provides information about the Festival venues, including things to do nearby.
THE CARTOON CAPTION CONTEST
What is the Cartoon Caption Contest?
Each week, we provide a cartoon in need of a caption. You, the reader, submit your caption. Then, other readers , helping us to choose three finalists, before you vote for your favorite.
Can anyone participate in the Cartoon Caption Contest? What are the rules?
Any resident of the United States, Canada (except Quebec), Australia, the United Kingdom, or the Republic of Ireland age eighteen or older can enter or vote. To do so, and to read the complete rules, visit newyorker.com/captioncontest.
NEWSLETTERS, SOCIAL MEDIA, PODCASTS
How do I sign up for e-mail newsletters?
Please use this form to sign up for any of our newsletters, including our daily newsletter, cartoon newsletter, and others.
I signed up for your newsletters—why am I not receiving them regularly?
Please check your junk folder. If the problem persists, please call us at 800-444-7570 (or 515-243-3273, if outside the United States), live-chat with us, or e-mail help@newyorker.com.
Where can I find a list of all your RSS feeds?
Please visit newyorker.com/about/feeds.
How can I follow The New Yorker on social media?
You can follow us on Twitter, Facebook, Instagram, and Tumblr. We are also on Pinterest and Foursquare.
Do your contributors have social-media feeds? Where can I find them?
Visit newyorker.com/contributors to find out more about our writers and artists, including information on how to follow them on social media, where to read their latest stories, and more.
How can I listen to your podcasts?
You can listen to the New Yorker Radio Hour, the Political Scene, our two fiction series, and our poetry podcast on our podcast hub, or by downloading our podcasts, for free, from iTunes.
SUBSCRIPTION AND DIGITAL-ACCESS INFORMATION
Answers to many common subscription questions are below. You can also visit our Customer Care site to:
· Report missing or damaged issues · Change your delivery address · Renew your subscription · Cancel your subscription · Suspend your subscription · Ask credit-card questions
If you need assistance, please call 800-444-7570 (or 515-243-3273, if outside the United States), live-chat with us, or e-mail help@newyorker.com.
Is access to newyorker.com included with my subscription?
To determine if you will have access to newyorker.com, we suggest that you link your subscription. When you link your subscription, you’re connecting your subscription account information—your status as an active, paid subscriber—to a newyorker.com login. Once you’ve linked and signed in, if eligible, you’ll get unlimited access to newyorker.com, our magazine app for tablets and smartphones, and every issue we’ve published since 1925 (at archives.newyorker.com). If your subscription does not include digital access, you will be prompted to upgrade your subscription plan for a nominal fee. If you prefer, you may contact us at 800-444-7570 (or 515-243-3273, if outside the United States), live-chat with us, or e-mail help@newyorker.com.
Can I add newyorker.com access to my current subscription?
You can upgrade your subscription for digital access—to newyorker.com, our magazine app for smartphones and tablets, and every issue we’ve published since 1925 (at archives.newyorker.com)—by calling 800-444-7570 (or 515-243-3273, if outside the United States), live-chat with us, or e-mail help@newyorker.com.
Does my subscription on my Nook Color Tablet, Amazon Kindle Fire, or Android device through Texture allow me to read The New Yorker on my iPhone?
If you purchased a subscription directly from Barnes & Noble or Texture, your subscription is not available on the iPhone at this time. If you subscribed directly from Amazon on the Kindle Fire, you may have access if you entered an e-mail address and created a password for additional benefits when you purchased your subscription. If you need assistance, please call us at 800-444-7570 (or 515-243-3273, if outside the United States), live-chat with us, or e-mail help@newyorker.com.
I bought my subscription directly through the App Store. How do I get my unlimited access to newyorker.com and archives.newyorker.com?
If you have not yet set up your digital-access e-mail address and password, you can do so by going to the Newsstand folder on your iPad and opening the New Yorker app. Tap on “My Account” and then “Complete account setup for iPad subscribers” to create a log-in. If the “Complete account setup” option is grayed out, you will need to first restore your previous purchases, by navigating to the Settings tab of your Library and tapping on “Restore all purchases.”
I live in Canada and I am having trouble getting access to the magazine app for tablets and smartphones using my print-subscription information. Can you help?
If you are trying to authenticate using your address instead of your account number, please make sure to enter your postal code without any spaces. If you need further assistance, please call us at 800-444-7570 (or 515-243-3273, if outside the United States), live-chat with us, or e-mail help@newyorker.com.
If I cancel my subscription, when does the cancellation go into effect?
The cancellation will go into effect immediately, but please keep in mind that we date our magazines a few weeks ahead of time, so you may receive one or two additional issues.
If I cancel my subscription, do I get a refund?
Yes. You will receive a prorated refund based on the number of unserved copies.
If I cancel my subscription, do I still have access to my old issues through the app?
Yes.
Why do I need to provide a mailing address for a digital subscription?
Should your e-mail address ever become undeliverable, we will use your street address as an alternate means of notification for your subscription.
How can I cancel my print subscription and continue with digital only?
You can change your subscription to digital only by calling 800-444-7570 (or 515-243-3273, if outside the United States).
Which credit cards do you accept?
We accept Visa, MasterCard, American Express, Discover, and Diners Club.
Do you take any other forms of payment besides credit cards?
Checks can be mailed to The New Yorker, P.O. Box 37684, Boone, IA 50037-0684.
Can I get a receipt?
You can get a receipt by calling 800-444-7570 (or 515-243-3273, if outside the United States).
When do you charge me?
Credit cards are charged upon receipt of orders. It may take two to three days to appear on your credit-card statement.
What if I suspend my print subscription? Do I still get access to newyorker.com, the archive, and your app for tablets and smartphones?
During the time that your subscription is suspended, you will have limited access at newyorker.com. You will be able to enjoy the home page, section pages, the video hub, Goings On About Town listings, and six articles per month. The archive is available to active subscribers only. You will continue to have access to your old issues through the New Yorker magazine app. When your subscription is reinstated, full digital access will resume.
Thank you for reading The New Yorker. If you don’t see the answer to your question here, please call us at 800-444-7570—or, if you are outside the United States, 515-243-3273—or e-mail help@newyorker.com.