Frequently asked questions
How do I redeem my complimentary subscription to The Wall Street Journal?
As a digital subscriber to The Australian you can enjoy unlimited digital access to The Wall Street Journal. To set up your complimentary subscription to The Wall Street Journal follow the steps below; In the My Account page Click on the ‘Manage’ ...Read moreManaging your account
The My Account page will allow you to view your subscription, update your personal details, credit card details and change your password. You can My Account from any page of the website, mobile site, iPad and Android apps. Login to My Account.Read moreWill ‘private browsing’ affect my subscriber experience?
Yes it will. Some web browsers have a setting known as “anonymous”, “incognito” or “In Private Browsing” mode. By using your browser in anonymous mode, your identity will stay hidden from the sites you visit and browser cookies deleted when ...Read moreWhat do I do if I have a problem with my newspaper home delivery?
Please phone Customer Support on 1300 MY NEWS (1300 69 63 97) to report any problems or delivery issues.Read moreHow do I find Today’s Paper (Digital Print Edition) on website and mobile?
Today's Paper - is a digital replica of the newspaper exactly as it is printed. You can access it here and bookmark the link. Alternatively if you are on a desktop PC/laptop, ensure you are logged into your account on The Australian homepage, and ...Read moreI commented on a story, why was it not published?
Comments on The Australian are moderated before publication. The guidelines below are used to determine whether a comment is suitable for publication. Moderators may also decline comments which do adhere to these guidelines but which may for some other reason be ...Read moreCan I view the Digital Print edition in the app?
The print editions of the paper can be accessed via the Digital Print Edition section on the top navigation, within 'The Australian Android app' and 'The Australian iOS app'.Read moreHow to login
Read moreCan I cancel my subscription before my subscription period ends?
Your Subscription will continue until cancelled by either one of us. You may cancel your Subscription depending on subscription type. Please contact Customer Support on 1300 MY NEWS (1300 69 63 97) for cancellation requests and to discuss subscription alternatives. To view ...Read more
Get some help from the experts
Need some guidance on getting started? Here are some basic tasks explained.
How to log in on your mobile.
How to login on your Desktop computer.
How to read the Digital Print edition.