If you are not 100% satisfied with your purchase from Zappos you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.
The easiest way for you to return the merchandise is to get a pre-paid label by logging in at Zappos.com
If you would rather receive your label via email, simply let us know by email or phone. We will gladly send it to you right away. If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. Instead of choosing the option to print in the above return process, select the option to have a label mailed to you. If you select the USPS 'snail mail' option, please allow 7-10 business days for the label to arrive.
Make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit www.ups.com.
It may take 4-5 business days for your return to reach the Zappos Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Zappos.com is very sorry that your gift did not work for you. Please call the Zappos Customer Loyalty Team at 1-800-927-7671 for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address.
Any gift item being returned will be refunded to the original purchaser's method of payment; you cannot obtain a store credit for a returned gift item. However, we can definitely process a gift exchange for you for another item. Please call the Zappos Customer Loyalty Team at 1-800-927-7671 for assistance.
To ensure availability of your desired item, please place the item into your shopping cart. If we do not have the size and color combination available, it will give you an error message.
In order to expedite the process for you, you can create your own account on Zappos.com. Please click on the "My Account" link at the top right of the website and begin the process. Otherwise, we will be more than happy to create one for you over the phone.
As a Zappos.com customer you have the option of exchanging an order instead of returning it for a refund. The funds from the original order transfer to a Gift Certificate when an exchange is processed. If the exchange order is later returned, we will refund your Gift Certificate. Please give us a call, chat, or email and we will gladly share more details on how to process the exchange. Our Customer Loyalty Team is available 24/7 and more than happy to help! An exchange also requires a return of the original order within 14 days, so feel free to follow the instructions on how to process a return.
We greatly apologize that you are unable to see your label. In order to view your new label, we ask that you log into your Zappos.com account before trying to view it. Please follow these steps and your label will appear:
We are more than happy to help you print out a new label. The easiest way for you to get another pre-paid label, is by logging in at Zappos.com.
1. Go to the website and click on My Account in the upper right hand corner.
2. Log in to your account using your email address and password.
3. Choose the order number of the merchandise you wish to return.
4. Underneath the Status and Tracking column, you will see a link that says, "Display Your Return Label"
5. Your label will appear for you to print.
It may take 4-5 business days for your return to reach the Zappos Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Regrettably, our pre-paid labels do not cover the price for international returns. To use our pre-paid labels, shipments must be sent from the United States.
Orders with Gift Certificates/Gift Cards as payment will be refunded back to a Gift Certificate for your convenience. New Gift Certificate codes will be emailed to your email address on file.
If you process the return by yourself through our website, unfortunately UPS is the only option for most customers. We provide shipping labels using UPS for easy, fast and secure shipping and package tracking. However, we understand that UPS isn't always convenient for everyone and we want to make returning to Zappos as easy as possible. If you would rather receive a USPS return label instead of a UPS return label, simply contact us and we'll be happy to send you one!
If you are unsure of your shoe size, you can measure your shoe size. Because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler or Brannock device® can only approximate your true shoe size. Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly.
Try clicking on the Brands button located at the top of each page - you will be taken to a page where you can view all brands that we are currently offering. Please check back often since we add new brands on a daily basis! From the brands page you can select a brand that interests you and narrow your search based on your specific interests.
Yes! If you're looking for the perfect gift or just doing some last minute shopping, Gift Certificates and Gift Cards are the perfect solution for you!
No. We do not do back orders. If an item is out of stock the Zappos Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from us. Plus, with all the styles that we carry, a catalog would be as big as a phone book! If there is a particular shoe or style of shoe that you are interested in, please feel free to contact us and we will be happy to help you locate it.
If the price on our website drops within 10 days of purchasing the item, we will be happy to refund you the difference in price. Simply contact our Customer Loyalty Team by chat, phone, or email, and they'll be happy to assist you.
Yes we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the top left hand of the page, to the right of our phone number. If you are unable to see this button, it saddens us to say that we do not have a specialist available to assist via chat.
You can write a product review with just 5 easy steps:
1. On any product page, scroll down and on the left-hand part of the screen, underneath the ‘Customer Feedback section’, you will see a button titled ‘Write a review of this product’.
2. Once you click on that button you will see an image of the product, a text box, a rating section, and three sections on how the product fits. Please fill in as much information as you’d like. You can also insert your name, where you live, your email address and other brands that you recommend.
*Please note: this section is designed around how a shoe fits. We are working on updating this section to be dynamic based on the product type. If the question does not pertain to your product type, please feel free to just type in your review in the text box and select the star ratings.
3. Then, click on the orange ‘Submit your Review’ button..
4. Once you’ve submitted your review, it may take up to 5 business days for it to appear on the site.
5. Please visit our
Review Guidelines and visit http://www.zappos.com/terms-of-use to review the legal terms and conditions concerning your submission of reviews.
There are two quick and easy ways to unsubscribe from our mailing list.
Using your code is as easy as 1-2-3!
We are sorry that you were not able to complete your order. The selection on Zappos.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Unfortunately, Zappos.com does not know if an item will go on sale or be marked down until it actually happens.
It is possible for different colors within the same style to have different prices. For instance, if a blue bag is selling better than a yellow one, one might discount the yellow bag to boost sales.
You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:
Also, we would be happy to update your e-mail address for you over the phone. For security purposes, we ask that you call the Zappos Customer Loyalty Team at 1-800-927-7671 to confirm your account information. Upon verification, we will be glad to take care of your request immediately. Please let us know if there is anything else we can help you with.
Zappos.com is very sorry that the item that you need is out of stock. Underneath the size selection dropdown menu, there is a link that says "Don't see your size?". If you click on that link, you will see a popup that will let you add your email address to our notification list. When your size, color, and style become available you will receive an automated email sent by our system letting you know that your item is available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.
While we are happy to hear from our international customers, we are unable to accept VOIP(voice over internet protocol) calls at this time. We have allowed VOIP calls in the past, however, we found it limited the service we were able to provide. You may call us from any land line or cellular phone at +1 702-943-7677. We apologize for the inconvenience this may cause.
Acetate: While most items made of acetate are dry-clean only, some may be hand-washed in lukewarm water. Do not twist the fabric. Iron while the fabric is damp. Press the inside of the garment using a low-temperature setting. Use a pressing cloth when ironing the outside.
Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label, and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
Linen: Most linen garments need to be dry-cleaned or hand-washed. Follow the instructions on the care label. To touch up or press, use a steam iron on a linen setting for a crisp look.
Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying, and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.
Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased, or use something as simple as a piece of white cotton fabric.
Silk: Dry cleaning may be required. Some silks are hand- or machine-washable. Do not dry silk in a clothes dryer. Garments usually look best when professionally dry-cleaned.
Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
Wool knit: Typically wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).
Currently Zappos.com can accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information
For the shipping information
Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.
No. At this time Zappos.com does not accept Cashier's Checks or Money Orders.
Zappos Retail, Inc. is required by law to collect sales tax on orders shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
Important Sales Tax Information
We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.
Alabama
Zappos Retail, Inc. collects the simplified sellers use tax on sales to Alabama customers and remits the tax on behalf of Alabama customers to the Alabama Department of Revenue. The Alabama simplified sellers use tax program account number is: SSU-R009644119.
Yes! Zappos.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
Zappos.com currently accepts Visa, MasterCard, Discover, and American Express for all orders.
1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.
Any pre-paid gift card with a Visa, Mastercard, American Express, or Discover logo / insignia on it will be processed like an actual credit / debit card and only one credit card can be used per order. If a single pre-gift card does not cover the total of your order, we suggest using the balance on the pre-paid gift card to purchase a Zappos Gift Certificate. The Zappos Gift Certificate can then be used along with a credit card or pre-paid gift card to complete the order. If you have multiple pre-paid gift cards, you will need to purchase a separate Zappos Gift Certificate for each. If you need any help with purchasing the Zappos Gift Certificates or placing an order, please give our Customer Loyalty Team a call, and we will be happy to help! Please also note that in order to use the pre-paid gift card on Zappos, it will need to be registered or activated by following the instructions on the pre-paid gift card itself or on the card’s packaging. Also, some card may not be eligible for online purchases. Please refer to the company that issued the card for more details.
You may obtain your balance of store credit by calling our Customer Loyalty Team at 1-800-927-7671. If you have a balance, they will process a request to have the balance paid to you in the form of a check.
On 3/31/15, we officially retired store credit. After this date, we will no longer accept store credit as a form of payment. If you believe that you still have store credit on your account, please contact our Customer Loyalty Team at 1-800-927-7671, and they will process a request to have the balance paid to you in the form of a check.
On 3/31/15, we officially retired store credit. After this date, we will no longer accept store credit as a form of payment. If you believe that you still have store credit on your account, please contact our Customer Loyalty Team at 1-800-927-7671, and they will process a request to have the balance paid to you in the form of a check.
Zappos is phasing out store credit. As of November 14, 2013, we no longer offer the option to request a refund to store credit. You can request a refund to your original form of payment and we will issue the refund after the return is processed at our warehouse.
For more information on store credit, see our terms and conditions
Zappos is phasing out store credit. As of January 5, 2015, we no longer have the ability to issue refunds to store credit. We would be happy to issue your refund in the form of a check or convert the amount owed into an e-gift card that can be used towards future purchases.
We apologize for any inconvenience, but as of 1/1/14, we are no longer accepting PayPal or Bill Me Later as payment options.
We will still accept returns and process refunds in accordance to our standard policies. For details on our return policy, please click here.
We apologize for any inconvenience, but as of 1/1/14, we are no longer accepting PayPal or Bill Me Later as payment options.
We will still accept returns and process refunds in accordance to our standard policies. For details on our return policy, please click here.
Please double check the credit card number and expiration date on your card. Also, please be aware that Zappos.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.
With your Zappos.com account, you will have access to the following information:
Three Quick and Easy Solutions - We're Here to Help You!
Call the Zappos Customer Loyalty Team (ZCLT):
ZCLT is here for you 24 hours a day - 365 days a year.
1-800-927-7671
Email the ZCLT:
ZCLT looks forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Email the Zappos Customer Loyalty Team
Connect With Live Help:
Ask your question right now with a member of the Zappos Customer Loyalty Team. Go Ahead - Start a Conversation With Now!
Para asistencia en español por favor escribanos a espanol@zappos.com.
Haga clic aquí para preguntas frecuentes en español
Zappos.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it.
We Are a Service Company That Happens to Sell ___________:
We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
We are committed to your complete satisfaction; it is our top priority. In addition to offering a wide variety of merchandise, we strive to provide you with the best service in the industry.
Unlike many other websites that have special rules and lots of fine print, Zappos.com offers free shipping on all orders placed on the website, with no minimum order sizes or special exceptions.
We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping either. If, for whatever reason, you're not happy with your purchase just complete our easy self-service return process. Your returns back to the warehouse are absolutely free. With our 365-day return policy, there are no special catches or exceptions.
For assistance with your return or exchange, please call the Zappos Customer Loyalty Team at 1-800-927-7671.
With over 3 million items available, Zappos.com offers one of the best selections anywhere -- online or offline. We add new styles to our site on a daily basis so that our selection is always fresh and up to date.
Everything In-Stock: If you are able to place an item in your shopping cart, that means that the item is available for immediate shipment. The fulfillment rate is over 99.9% - you can feel confident that if you ordered it, you will receive it.