The tool designed to protect against unscrupulous retirement villages
Prospective residents of retirement villages can now calculate the estimated costs of moving into a village before signing a contract.
Consumer Affairs
Pizza Hut customers vent after tech glitch
A technical glitch on the new Pizza Hut website and app left many overcharged and without the pizzas they ordered on Sunday night.
Consumer watchdog issues warning as scammers target pensioners
The ACCC says 1236 Australians have lost almost $540,000 in the "gift card as payment" scam this year.
Aldi's Moroccan Argan Oil hair products claims misleading: court
German supermarket giant Aldi has found itself in a legal tangle over its Moroccan Argan Oil hair products.
Primary's former boss Peter Gregg gets parting bonus
The former chief executive of Primary Health Care Peter Gregg received nearly $1 million in severance pay after being charged with criminal offences.
ACCC loses case against LG over customer repairs
Electronics giant LG did not break the law when it convinced customers to pay to have their faulty televisions repaired, even though they might have been entitled to a full refund or replacement, a court has ruled.
Pain at the bowser: We're paying about 4 cents too much for petrol
Melbourne motorists have paid about $150 million too much for petrol in the past year, according to the Australian Competition and Consumer Commission.
'Parasitic practices:' Education provider slapped with $8m penalty
Disgraced education consultant Get Qualified Australia has been ordered to pay an $8 million penalty for "serious, extensive and deliberate" misconduct.
![Medibank chief executive Craig Drummond said the company "firmly [believed] that our actions were not unlawful".](http://web.archive.org./web/20170912140108im_/https://www.fairfaxstatic.com.au/content/dam/images/g/u/f/0/e/5/image.related.landscape.120x80.gy7d9g.png/1504083364802.jpg)
'Disappointing': ACCC loses landmark case against Medibank
The competition watchdog has been dealt a blow after the Federal Court threw out a landmark case against private health insurer Medibank over alleged misleading and deceptive conduct.
How Faye lost hundreds of dollars after clicking on the first link in Google search
Australian consumers who buy tickets on resale websites commonly have no idea the website is not an official ticketing platform.
On-the-go breakfast products 'more expensive and sugary'
On-the-go breakfast products contain more sugar and are up to 18 times more expensive than two cereal wheat biscuits and milk.
"The worst of them:" ACCC takes Viagogo to court
Drip pricing tactics that have increased the price of entertainment and live sport tickets by up to 31 per cent have landed ticket reseller Viagogo before the Federal Court.
'Not good enough': Warning issued over ticket resale site
Online ticket reseller Viagogo estimated to have ripped off 600 consumers by almost $130,000.
The businesses you complained about most in the past year
Harvey Norman, Apple and Ray White angered consumers one too many times in the past twelve months, accounting for the highest number of complaints to NSW Fair Trading.
McDonald's cuts antibiotics in chickens to fight superbugs
McDonald's plans to start curbing the use of important human antibiotics in its global chicken supply next year as the fast-food giant joins a broad effort to battle dangerous superbugs. In Australia, its chooks are expected to be antibiotic-free by the end of 2019.
Why Olimpia purchased $1800 in iTunes vouchers to pay for her NBN
In just one day Olimpia bought almost 20 iTunes gift cards worth more than $1800, and all to pay for an NBN connection.
Financially, Australians are worried about pretty much everything
Electricity, health expenses and groceries are the top three issues worrying more than half of all Australian consumers.
Why Laura bet herself $500 she could lose weight
Laura takes pride in her appearance like most of her peers, but she's gone to slightly different lengths than most to slim down for summer.
'Heightened risk' in early versions of Takata airbags
Fifty thousand Australian cars still contain early "alpha" versions of Takata airbags, which have the potential to rupture in one in two cases.
Target recalls $35 toaster due to safety concerns
A low-cost toaster has been recalled by Target due to concerns it may spark a fire or deliver an electric shock to users.
The gap between the best and worst electricity plans
Sydney households on the best electricity market offers are paying almost $840 less every year than those on the worst.
'Not a pretty picture': ACCC puts new car industry on notice
The new-car manufacturing industry has been put on notice by the ACCC.
We trust strangers more than our colleagues
Robots may or may not be coming for our jobs, but some technology is all about connecting humans and enabling our passions.
Woolworths error sees customers charged again
A Woolworths payment system error has angered customers after it generated duplicate charges for earlier transactions.
Other states dump 1 million tonnes of rubbish in Queensland
A new Four Corners investigation has found 60,000 tonnes a month are transported from NSW to Queensland.
Life's too short: Why we pay the mug's power bill
The major power companies' default mode is to treat loyal, long-term customers as complete mugs. You can ask for discounts, but it's finding the best deal where the pursuit of cheaper power becomes complicated.
'Hugely disappointing': Big three energy retailers drop fixed rate plan
All of the big three energy retailers have dropped their fixed-rate electricity plans in the aftermath of 17 per cent price hikes.
Call to stop subsidies for 'junk' health insurance policies
CHOICE has called on the federal government to stop propping up ''junk'' health insurance policies with tax breaks and rebates.
How credit card fraud cost Danny's business $10,000
Danny Marcuson was not surprised to learn online transactions using stolen credit card details were on the rise.
How fraudsters are stealing more from us than ever
Online credit card fraud is on the rise, with fraudsters who use stolen card details netting the lion's share of more than $530 million dollars last year, industry body Australian Payments Network has revealed.