- published: 21 May 2012
- views: 83174
Hospitality refers to the relationship between a guest and a host, wherein the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers. Louis, chevalier de Jaucourt describes hospitality in the Encyclopédie as the virtue of a great soul that cares for the whole universe through the ties of humanity.
Hospitality ethics is a discipline that studies this usage of hospitality.
Derives from the Latin hospes, meaning "host", "guest", or "stranger". Hospes is formed from hostis, which means "stranger" or "enemy" (the latter being where terms like "hostile" derive). By metonymy the Latin word 'Hospital' means a guest-chamber, guest's lodging, an inn. Hospes is thus the root for the English words host (where the p was dropped for convenience of pronunciation), hospitality, hospice, hostel and hotel.
In the West today hospitality is rarely a matter of protection and survival and is more associated with etiquette and entertainment. However, it still involves showing respect for one's guests, providing for their needs, and treating them as equals. Cultures and subcultures vary in the extent to which one is expected to show hospitality to strangers, as opposed to personal friends or members of one's ingroup.
The hospitality industry is a broad category of fields within the service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a multibillion-dollar industry that depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or an amusement park consists of multiple groups such as facility maintenance and direct operations (servers, housekeepers, porters, kitchen workers, bartenders, management, marketing, and human resources etc.).
Usage rate, or its inverse "vacancy rate", is an important variable for the hospitality industry. Just as a factory owner would wish a productive asset to be in use as much as possible (as opposed to having to pay fixed costs while the factory is not producing), so do restaurants, hotels, and theme parks seek to maximize the number of customers they "process" in all sectors. This led to formation of services with the aim to increase usage rate provided by hotel consolidators. Information about required or offered products are brokered on business networks used by vendors as well as purchasers.
Overview of hospitality industry. Hospitality is the relationship between guest and host, or the act or practice of being hospitable. Specifically, this includes the reception and entertainment of guests, visitors, or strangers, resorts, membership clubs, conventions, attractions, special events, and other services for travelers and tourists. Learn an overview of hospitality industry. Very useful to build basic understanding of the industry, understand its key drivers, business model, products and services and revenue model. Great video to help gain domain expertise in hospitality Industry.
Jan M. Smith, Founder and President of Inland Management Group, provides organizations and individual clients with invaluable outsourced Human Resource professional advice in the areas of Human Resource Management, Hospitality Operations, Training & Development, Employee Relations, and Recruitment. Jan is an energetic facilitator, speaker, and trainer for national and international corporate and non-profit organizations and has shared her passion for service excellence through her support of the Tourism/Hospitality/Service industries in Temecula, California for the past 15 years. She is on the Board of Directors for the Temecula Valley Convention and Visitors Bureau. Her non-profit initiative, Begin Again Career Transition Services (BACTS) program, has provided outplacement/career trans...
This hospitalitepublishing video provides an insight into the nature of work in the hospitality industry by looking at employees in seven different operations. It features in the free interactive ibook 'Working in Hospitality' authored by Prof. Peter Jones. For more information visit http://www.hospitalitepublishing.com/
What is HOSPITALITY INDUSTRY? What does HOSPITALITY INDUSTRY mean? HOSPITALITY INDUSTRY meaning - HOSPITALITY INDUSTRY definition - HOSPITALITY INDUSTRY explanation. Source: Wikipedia.org article, adapted under https://creativecommons.org/licenses/by-sa/3.0/ license. The hospitality industry is a broad category of fields within service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a multibillion-dollar industry that depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or an amusement park consists of multiple groups such as facility maintenance and direct operations (servers, housekeepers, porters, kitchen...
Sometimes it is the newest or least trained hospitality employee who has the last clear chance at saving guest relations. One employee becomes the face of your organization when things go wrong. This practical and memorable program is specifically designed to empower leisure and hospitality staff with a clear checklist of Customer Service Recovery tools and techniques. From showing empathy and truly listening, to exploring with permission phrases and presenting options, front-line hospitality employees will learn how to match the signals they send to guests with the words they say. A wide variety of realistic hospitality industry scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge. This valuable training equips your staff w...
Fancy working in the hospitality industry? There are more than 20,000 vacancies in the food, drink, accommodation and entertainment sectors across the UK every month – and it’s a sector that’s going to grow. If you’re a team player, friendly and customer-focused, it could be the job for you. Watch the video to find out more.
SBE CEO Sam Nazarian on the company's strategy in the hospitality sector and the latest hotel trends.
Have you ever wanted to know what it would be like to work in the hospitality industry? Careers Jersey interviewed staff at a leading Jersey hotel to answer your questions on what working in the hospitality industry is really like. Produced by Careers Jersey and The Observatory.
Overview of hospitality industry. Hospitality is the relationship between guest and host, or the act or practice of being hospitable. Specifically, this includes the reception and entertainment of guests, visitors, or strangers, resorts, membership clubs, conventions, attractions, special events, and other services for travelers and tourists. Learn an overview of hospitality industry. Very useful to build basic understanding of the industry, understand its key drivers, business model, products and services and revenue model. Great video to help gain domain expertise in hospitality Industry.
Jan M. Smith, Founder and President of Inland Management Group, provides organizations and individual clients with invaluable outsourced Human Resource professional advice in the areas of Human Resource Management, Hospitality Operations, Training & Development, Employee Relations, and Recruitment. Jan is an energetic facilitator, speaker, and trainer for national and international corporate and non-profit organizations and has shared her passion for service excellence through her support of the Tourism/Hospitality/Service industries in Temecula, California for the past 15 years. She is on the Board of Directors for the Temecula Valley Convention and Visitors Bureau. Her non-profit initiative, Begin Again Career Transition Services (BACTS) program, has provided outplacement/career trans...
This hospitalitepublishing video provides an insight into the nature of work in the hospitality industry by looking at employees in seven different operations. It features in the free interactive ibook 'Working in Hospitality' authored by Prof. Peter Jones. For more information visit http://www.hospitalitepublishing.com/
What is HOSPITALITY INDUSTRY? What does HOSPITALITY INDUSTRY mean? HOSPITALITY INDUSTRY meaning - HOSPITALITY INDUSTRY definition - HOSPITALITY INDUSTRY explanation. Source: Wikipedia.org article, adapted under https://creativecommons.org/licenses/by-sa/3.0/ license. The hospitality industry is a broad category of fields within service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a multibillion-dollar industry that depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or an amusement park consists of multiple groups such as facility maintenance and direct operations (servers, housekeepers, porters, kitchen...
Sometimes it is the newest or least trained hospitality employee who has the last clear chance at saving guest relations. One employee becomes the face of your organization when things go wrong. This practical and memorable program is specifically designed to empower leisure and hospitality staff with a clear checklist of Customer Service Recovery tools and techniques. From showing empathy and truly listening, to exploring with permission phrases and presenting options, front-line hospitality employees will learn how to match the signals they send to guests with the words they say. A wide variety of realistic hospitality industry scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge. This valuable training equips your staff w...
Fancy working in the hospitality industry? There are more than 20,000 vacancies in the food, drink, accommodation and entertainment sectors across the UK every month – and it’s a sector that’s going to grow. If you’re a team player, friendly and customer-focused, it could be the job for you. Watch the video to find out more.
SBE CEO Sam Nazarian on the company's strategy in the hospitality sector and the latest hotel trends.
Have you ever wanted to know what it would be like to work in the hospitality industry? Careers Jersey interviewed staff at a leading Jersey hotel to answer your questions on what working in the hospitality industry is really like. Produced by Careers Jersey and The Observatory.
MASTERMINDS HOTEL & TOURISM - PERSPECTIVES ON THE HOSPITALITY INDUSTRY MIPIM 2013 • Moderator - Peter GRANT, Deputy Editor, The Wall Street Journal • Speakers - Rui BARROS, Senior Vice President and Managing Director, Wyndham Hotel Group - Stephen JOYCE, President & CEO, Choice Hotels International - Simon VINCENT, President, EMEA, Hilton Worldwide
On the second episode of our property lifestyle show, A Place in Africa, we focus on the hospitality industry in Nigeria.
If you have questions or comments on the content of this video, please email us at marketing@lpa.com Do you need daily numbers for each property to improve tracking and planning? Are your spreadsheet processes cumbersome and out-of-date? See what the best-of-breed hospitality & hotel property management companies are doing. Here at LPA, we recognize that hospitality property management has its own set of unique necessities and have developed solutions to address the following: * Obtaining and organizing data to generate daily forecasts, * Gaining insight into competitor and market trends integrating sources such as STR data, * Obtaining real-time rollup and consolidation of actuals and forecasts, * Using Cognos Workspace Advanced to do ad-hoc reporting, * Expense allocation at ...
Darren S. Denington, CFBE, Service with Style Hospitality Group Strong leaders have very specific skills and goals when leading their teams to success, and Darren Denington will share what he’s discovered helping restaurants owners and managers develop the leadership skills they need to succeed in today’s hospitality business. (From Day One of the 2016 NWFSS in Seattle, WA)
1.3 assess the role of hospitality related organisations and professional bodies 2.1 assess the staffing requirements of different hospitality industries 2.2 discuss the roles, responsibilities and qualification requirements for hospitality staff
Moderated by Ozlem Denizmen • Ferit Faik Sahenk P’20, Chairman, Dogus Holding • Harsha V. Agadi, President and CEO, Crawford & Co., Chairman of GHS Holdings • Minister Kobkarn Wattanavrangkul, Minister of Tourism & Sports of the Kingdom of Thailand
The Inaugural Lecture Series introduces newly appointed Professors and their research interests to a wider audience. Kevin’s current research interests have a dual focus: origins, history and cultural practices of hospitality, and philosophical, ethical and cultural underpinnings of contemporary management practices. This lecture unites both of these strands and examines hospitality practices from Priests in Ancient Mesopotamia through Pashtuns of contemporary Afghanistan.
Finance in the Hospitality Industry: 1
This is Episode 54 of The Business Marketing Show. For more on this episode visit our website at http://www.businessmarketingshow.com/hotel-tourism-hospitality-online-marketing-strategy/ The Business Marketing Show is hosted by Brendan Tully and Ed Keay-Smith. Learn more about Brendan's business at http://www.thesearchengineshop.com Learn more about Ed's business at http://www.onlineimpact.com.au In this episode we share the online marketing strategy we use with clients in the hotel, tourism and hospitality space. This episode is designed to be a broad strokes guide for businesses of this type an is similar to what we’d present in one of our online marketing workshops. A warning upfront: the strategy outlined here could easily be a 12 month project so important that you take this int...