Contacting Twitter about a deceased or incapacitated user

Deceased User

In the event of the death of a Twitter user, we can work with a person authorized to act on behalf of the estate, or with a verified immediate family member of the deceased to have an account deactivated.

Use this form to request the removal of a deceased user's account. After you submit your request, we will email you with instructions for providing more details, including information about the deceased, a copy of your ID, and a copy of the deceased’s death certificate. This is a necessary step to prevent false and/or unauthorized reports. Be assured that this information will remain confidential and will be deleted once we've reviewed it.

Note: We are unable to provide account access to anyone regardless of their relationship to the deceased. For information about media on Twitter concerning a deceased family member, please read this article.

Incapacitated User

In the event a Twitter user is incapacitated, due to medical or other reasons, we can work with a person authorized to act on the behalf of the user to have an account deactivated.

Use this form to request the removal of an incapacitated user's account. After you submit your request, we will email you with instructions for providing more details, including information about the user, a copy of your ID, a copy of the account holder’s ID, and a copy of a Power of Attorney authorizing you to act on the account holder’s behalf. This is a necessary step to prevent false and/or unauthorized reports. Be assured that this information will remain confidential and will be deleted once we've reviewed it.