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I Will Cut You, DevOps & Culture - ITSM weekly the podcast EPISODE 92

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• published: 09 Jul 2012
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Show Notes and Links: http://www.servicesphere.com/blog/2012/7/9/i-will-cut-you-devops-culture-itsm-weekly-the-podcast-episod.html Show Notes: Amazon Outage Should cloud providers OPEN up to fully disclose their backup systems CNET Article - "Icebergs in the cloud" PDF Link Service Warranty Cloud is a threat to IT Natural Selection isn't pleasant for the non-selected. ServiceNow cloud documentation Are cloud providers by disclosing their ops, for transparency sake, now losing ground with competitive advantage? NIST Cloud Standards Elastic Load Balancing  Are we passed the TECH bubble? Best Buy lays off 650 Geek Squad Employees Facebook vs ServiceNow Microsoft / Yammer vs Facebook / Instagram this is a billion dollar battle to be relevant?  Salesforce, IBM, Oracle, Microsoft, all racing to be social Perception is a big deal with tech futures, because of  Windows 7 $300.00 Windows 8 40.00 licenses costs are changing so fast. MOBILE ONLY SOFTWARE Why HR Still Isn't a Strategic Partner Friction vs Flow John Willis, VP enStratus Devops Movement Cote and John Willis, podcast on ITIL / ITSM with Chris Dancy You own your OWN availability Cloud - Do you need to own a data center? When do standards really work? Devops defined Adam Jacobs – Devops - A professional and cultural movement Kanban Devops is a FAD right now. Damon Edwards, Devop Days Devops = CAMS > Culture, Automation, Measurement and Sharing Tools Devops If you can't get the culture right, skip CHEF or PUPPET Velocity Conference 2012- Facebook Session – Jay Parikh - "How do you get to a billion users!" Eliyahu Goldratt "Beyond the Goal" Devops doesn't fit every cultural organization Who is culture hacking? John Allspaw from Etsy Sun Tzu Toyota - You can copy someone’s process, you can't copy someone's culture Culture is BS.... people don't understand the word. Culture is a NICE way of saying "I'm afraid of people" The CULTURE RANT Spike Morelli In reality no one cares about culture, NO ONE. Tools give us a chance to POINT fingers.  Culture failures don't give you a opt out on ego. If you are KILLING yourself at work, maybe the suicide rate is a cultural indicator at your organization. No one is exposing the STRENGTHS of cultures.   Big data surfing tied to smiley faces and bug bashing Hornbill Software HACK day (Innovation Day) Velocity Conference and Devops Days There is a TALANET WAR right now. BE BOLD, LEAVE YOUR JOB IF THE CULTURE DOESNT WORK How do you lose employees?  Why do good employee leave? Is it EVER OK to fire an employee for making a mistake? Good ITIL / Bad ITIL ITIL is about process over people Devops is about people over process Ben Rockwood Velocity ITIL = Constraint / Devops = Flow Continual Service Improvement is NOT a choice; it's a force of nature. Bank Simple - Banking meets culture Introverts and the abuse of the corp culture (TED Talk) Stupid people suck the life out of me Clouderati are just a bunch of talkers Facebook data centers Netflix  Culture vs Facebook culture Ian M. Clayton , Paul Wilkinson  are now mainstream tigers and koala bears FILDI - F, it, let's do it Build SLACK into workflow Native RT vs Retweet, why it's important A Robot will take your job Show Transcription: ITSM weekly, the podcast for your news, insight analysis and information from the world of IT service management. Your hosts Matthew Hooper, Chris Anthony and Matt Baron. IT Service Management Weekly, the podcast starts now. Welcome to ITSM weekly. The podcast, episode 92. 9 -2. For the week ending, I don't know, we're not good at week. Guys how you doing? Good, how you doing Chris? Good! I'm wearing my V-neck shirt tonight. Okay. It's nice to see neither of you have melted in the heat. Now it's absolutely ridiculously hot out there. We have a guest today, John Willis. How do you pronounce it, is it machoglupa like surround sound. Mr. DevOps. So he should joining us soon. Reach out to him. So let's go ahead and start off with some News and a stupid surprise, baboon brass news. So, any excuse. I got cloud service. just like blowed away. Okay Hoop what do you got for us? Why NewsGator GIO. NewsGator. NewsGator for Hooper. Yes, news. News from the CAO's perspective. Amazon homage. I think this is huge news. Cloud is a problem when you don't have contingency. Cloud is difficult to build contingency because you don't own the asset so what to do. So its got people thinking about it you know how can we do a better job and understanding what's going on behind the cloud front. And it is starting to beg the question, is this time that cloud providers open up and disclose some of their IT systems and how things are put together? Taking a quote from an article on CNet, it says, this strengthens the argument for cloud providers like Amazon to fully disclose their IT systems to either their customers or independent third party for assessment, testing, and inspection. As Yale academic Brian Ford has argued in his academic paper, "