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Telstra Platinum
Get human help
with your tech.
Our experts are available 24x7 to help you get
your technology connected. Get support when
you need it online, over the phone, in your own
home, or in-store.
Introducing Telstra Platinum
Get tech advice and support for all of your home gadgets with Telstra Platinum.
Why Telstra Platinum?
Tech support like no other
Our tech experts will set up your home network, email accounts, teach you how to use your gadgets, fix issues such as computer viruses and more.
Support when you need it
Enjoy online access to our tech experts, over the phone support, optional home visits, plus one-on-one assistance at your local Telstra store.
Telstra Platinum services
Set IT Up and Optimise
Our Support IT service
Ongoing round the clock tech support
Let us get your new modem, tech or up to five internet-enabled devices connected to your home network.
Our Platinum technicians can also offer expert help to ensure your home broadband and Wi-Fi are working the way they should, so that you enjoy optimal coverage and more consistent speeds at home.
Choose to pay upfront, or spread the cost over 12 equal-monthly repayments.
Select option
$240.00
We'll investigate and solve an issue for you, such as slow computers, removing a computer virus, or fixing a connection problem.
Choose to pay upfront, or spread the cost over 12 equal-monthly repayments.
Select option
Take up a 12-month Telstra Platinum subscription and get access to our tech experts whenever you need them. Get 24x7 support either over the phone, online or by visiting a Telstra store during opening hours.
Extra benefit when you subscribe
Eligible Telstra Platinum Subscribers get a half price discount on our in-home Set IT Up, Support IT and Learn IT services.
Normally $240, subscribers pay just $120.
What is covered with this subscription?
Devices covered
Get support for a wide range of devices: computers, smart TVs, smartphones, gaming consoles and tablets.
Software covered
Get help with common software applications such as Internet Explorer, Firefox, Facebook and MS Office.
Services offered
Services include technical support for your Telstra services, network, gadgets and common problems.
Existing Telstra Platinum customers
Support: 13 7587
Remote Login
If you’re an existing Telstra Platinum customer, your Platinum technician may ask you to log in using this portal when helping to solve your issue.
Questions about Telstra Platinum? We can help
Call Platinum support
Call 13 7587 24x7 for technology support with patience, advice and support for all your technology needs.
Things you need to know
Telstra Platinum®: only for eligible Telstra customers. Services are not available for some devices and software. The cost of any software/hardware is not included in the price of the service and you are responsible for any data charges. Fair use policy applies. In-home services are not available in all areas.
50% discount not applicable: to one month Telstra Platinum® Service Subscriptions included in a Telstra Platinum® TotalMove Service, for additional services during the same in home visit or in conjunction with any other discount or to cancellation fees.
If you change or cancel an in-home service, you need to give us 24 hours notice or pay a cancellation fee of $99. If you change or cancel a remote service, you need to give us 24 hours notice or pay a cancellation fee of $49.
Full terms in Our Customer Terms at https://www.telstra.com.au/customer-terms/home-family
#Internet Explorer is a trademark of the Microsoft group of companies.
^Firefox is a registered trademark of the Mozilla Foundation.
The spectrum device and ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.