About Us |
Forbidden Planet NYC is one of the largest sellers of comic books, graphic novels, science fiction, toys, and associated collectibles in the world. We offer first class customer service, an exceptionally diverse and wide array of stock and speedy delivery.
Ordering
We will make every attempt to ship your order straight away in the order in which it was received. We will make every attempt to order items not currently in stock, but should something be unavailable you will be informed immediately, and you will be refunded. Please feel free to send an inquiry to: sales@fpnyc.com if you have any questions regarding product availability. There is no minimum or maximum order. However, we reserve the right to limit purchase quantities of some items. All single issue, standard-size comic books ship bagged and boarded unless otherwise requested upon checkout
Shipping
fpnyc.com ships out of New York City. We do not currently offer in-store pick-up. Shipping fees vary depending on carrier, distance, and weight and are calculated at checkout. This site is currently only equipped to ship within the United States. For all international orders, or to arrange orders shipping to other countries/territories, please email us at: sales@fpnyc.com or call 212-420-8579 (Mon-Fri 12-5pm EST).
All orders are shipped via UPS or USPS. If you'd like to arrange another carrier, or wish to use your own account numbers for either UPS or FedEx, please inform us at checkout. Please contact us if you would like to use a different carrier. If your purchases are damaged in transit please keep the packaging as we will need it to claim insurance.
*** FREE Shipping Option ***
We currently offer FREE economy shipping as an option within the United States when you pruchase $50 or more (subtotal) worth of items!!!
Returns
In the event you are shipped the wrong item, it can be returned to us at our expense. Defective items may also be returned to us, postmarked within ten days of your receipt of them. They will be replaced as quickly as possible. Should you return a defective item and we are unable to replace it, you will be refunded. Apparel may be exchanged for another size only. All returned merchandise must be accompanied by the item's original packaging. Shipping costs on any returns for reasons other than incorrect items are the responsibility of the customer. Only Items purchased from ForbiddenPlanet USA can be returned.
Product Descriptions
fpnyc.com attempts to be as accurate as possible. However, we cannot guarantee that product descriptions, pictures or other content of this site is 100% accurate, complete, reliable, current, or error-free.
Tax
All New York state residents MUST pay applicable sales tax.
Age Restrictions
Forbidden Planet NYC offers many products for all ages, however all orders placed on this site must be made by an adult over the age of 18.
Forbidden Planet retains the right to amend, modify, or edit any content on this site.
Privacy
We do not store your credit card details or pass any of your information to third parties. We neither see nor store your passwords on our servers.