Show Notes and Links: http://www.servicesphere.com/blog/2012/7/9/i-will-cut-you-devops-culture-itsm-weekly-the-podcast-episod.html Show Notes: Amazon Outage Should cloud providers OPEN up to fully disclose their backup systems CNET Article - "Icebergs in the cloud" PDF Link Service Warranty Cloud is a threat to IT Natural Selection isn't pleasant for the non-selected. ServiceNow cloud documentation Are cloud providers by disclosing their ops, for transparency sake, now losing ground with competitive advantage? NIST Cloud Standards Elastic Load Balancing  Are we passed the TECH bubble? Best Buy lays off 650 Geek Squad Employees Facebook vs ServiceNow Microsoft / Yammer vs Facebook / Instagram this is a billion dollar battle to be relevant?  Salesforce, IBM, Oracle, Microsoft, all racing to be social Perception is a big deal with tech futures, because of  Windows 7 $300.00 Windows 8 40.00 licenses costs are changing so fast. MOBILE ONLY SOFTWARE Why HR Still Isn't a Strategic Partner Friction vs Flow John Willis, VP enStratus Devops Movement Cote and John Willis, podcast on ITIL / ITSM with Chris Dancy You own your OWN availability Cloud - Do you need to own a data center? When do standards really work? Devops defined Adam Jacobs – Devops - A professional and cultural movement Kanban Devops is a FAD right now. Damon Edwards, Devop Days Devops = CAMS > Culture, Automation, Measurement and Sharing Tools Devops If you can't get the culture right, skip CHEF or PUPPET Velocity Conference 2012- Facebook Session – Jay Parikh - "How do you get to a billion users!" Eliyahu Goldratt "Beyond the Goal" Devops doesn't fit every cultural organization Who is culture hacking? John Allspaw from Etsy Sun Tzu Toyota - You can copy someone’s process, you can't copy someone's culture Culture is BS.... people don't understand the word. Culture is a NICE way of saying "I'm afraid of people" The CULTURE RANT Spike Morelli In reality no one cares about culture, NO ONE. Tools give us a chance to POINT fingers.  Culture failures don't give you a opt out on ego. If you are KILLING yourself at work, maybe the suicide rate is a cultural indicator at your organization. No one is exposing the STRENGTHS of cultures.   Big data surfing tied to smiley faces and bug bashing Hornbill Software HACK day (Innovation Day) Velocity Conference and Devops Days There is a TALANET WAR right now. BE BOLD, LEAVE YOUR JOB IF THE CULTURE DOESNT WORK How do you lose employees?  Why do good employee leave? Is it EVER OK to fire an employee for making a mistake? Good ITIL / Bad ITIL ITIL is about process over people Devops is about people over process Ben Rockwood Velocity ITIL = Constraint / Devops = Flow Continual Service Improvement is NOT a choice; it's a force of nature. Bank Simple - Banking meets culture Introverts and the abuse of the corp culture (TED Talk) Stupid people suck the life out of me Clouderati are just a bunch of talkers Facebook data centers Netflix  Culture vs Facebook culture Ian M. Clayton , Paul Wilkinson  are now mainstream tigers and koala bears FILDI - F, it, let's do it Build SLACK into workflow Native RT vs Retweet, why it's important A Robot will take your job Show Transcription: ITSM weekly, the podcast for your news, insight analysis and information from the world of IT service management. Your hosts Matthew Hooper, Chris Anthony and Matt Baron. IT Service Management Weekly, the podcast starts now. Welcome to ITSM weekly. The podcast, episode 92. 9 -2. For the week ending, I don't know, we're not good at week. Guys how you doing? Good, how you doing Chris? Good! I'm wearing my V-neck shirt tonight. Okay. It's nice to see neither of you have melted in the heat. Now it's absolutely ridiculously hot out there. We have a guest today, John Willis. How do you pronounce it, is it machoglupa like surround sound. Mr. DevOps. So he should joining us soon. Reach out to him. So let's go ahead and start off with some News and a stupid surprise, baboon brass news. So, any excuse. I got cloud service. just like blowed away. Okay Hoop what do you got for us? Why NewsGator GIO. NewsGator. NewsGator for Hooper. Yes, news. News from the CAO's perspective. Amazon homage. I think this is huge news. Cloud is a problem when you don't have contingency. Cloud is difficult to build contingency because you don't own the asset so what to do. So its got people thinking about it you know how can we do a better job and understanding what's going on behind the cloud front. And it is starting to beg the question, is this time that cloud providers open up and disclose some of their IT systems and how things are put together? Taking a quote from an article on CNet, it says, this strengthens the argument for cloud providers like Amazon to fully disclose their IT systems to either their customers or independent third party for assessment, testing, and inspection. As Yale academic Brian Ford has argued in his academic paper, "

• published: 09 Jul 2012
• views: 0

Show Notes and Links: http://www.servicesphere.com/blog/2012/7/9/justifying-service-process-improvement-practitioner-radio-ep.html Show Notes: US Heat Wave Service Owner? Episode 28 Justifying the investment in ITSM improvement?! Qualitative Examples vs Quantified Proof Pink Leadership Forum 2012 (PDF Brochure) The formula for investment, is based in current REALITY What are your CURRENT COSTS for service…come on…tell me…. Pink Elephant Asia and TROYS PERSONAL MESSAGE What is the catalyst for Change? What is the strategic goal? Cobit Management Guidelines Can you quantify investment, just by cutting down on meetings? 80% of the time to fix something is finding out what happened. How long does it take a knowledge today to create? The worlds most advanced monitoring system for your network? Your customers. Risky Business, is nothing new. Made to Order (The Demand Show) The Executive Check List: • How does it benefit the business?: • Link To Strategic Goals? • Improved Productivity? • Reduction of risk of current practices? • Improved efficiencies • Return on investment? • Reduction of cost? Show Transcription: Welcome to another edition of Practitioner Radio, Pink Elephant's podcast for the IT management community. Welcome to Practitioner Radio Episode 29. Justifying this service and process improvement, Pink Elephant's podcast for the IT service management, IT management community. Hey, it's Chris Dancy, I'm here with. Troy DuMoulin. Hey Chris, how you doing? Doing good, doing good. We were just cross continental, now we're back together, we're on the state side, and everything's good? Yes, in fact, are you caught up in this heatwave? Like, we're getting extraordinary temperatures here, up in Canada. Fucking, I mean, 40 Celsius, so that's got to be like 90 something Fahrenheit. And we have record breaking temperatures all over the country, as you know, Colorado is ablaze as we speak, I can add you know, is it affecting you? And I'm like, well, you can actually see the fire from like different parts, and they're like, how is that possible, i'm like, well, mountains are vast. Well yeah. I can actually see it. I was going to ask you, because I've had several Pinkers are connected in Denver as well, as you know. Yeah, we've, there's a big Pink family here in Denver, in Colorado. Well, best of fortune with that. I know that it's starting to get under control so that's good. Yeah, so it'll all sort itself out. Episode twenty-eight seems to be wildly popular with people. People enjoy the idea of a service owner. I know I've been using it in my daily work, but today we're actually going to take on something a little bit along same lines but basically justifying service and process improvement we've got executive checklists, a bunch of other things we're going to talk about. To get things moving along here, justifying That's a big word, I mean, we'd almost need to look that up. Why should I do this, Chris? Why should I spend the money? Why would I even bother changing anything? You know? that's the key question, we get that often, why should we entertain anything different then we're doing today. You gonna have to have decent answers for that. Eventually if you are in this business and you're espousing improvement of any kind, you've got to show some justification for it. Right, some return on investment, some productivity lift, efficiency gain, use whatever buzz word you want, you've got to show that tomorrow will be better than today, somehow. Oh yeah, I think that whole concept as far as I'm concerned has really started out with "Annie". Sun will come out tomorrow. See now you're singing, last time I sung. Alright, so this comes on I think a couple of different levels. We've learned over our 29 this a practice of getting and buying at all different levels looking at a service organization service management office.. we talked about the idea of never use the word outsourcing and partnering and but justifying and getting It's a big deal, because you really need to make, I would think different types of justifications, so almost like views on a service catalogs you would need views on justification. And some people are fine with qualitative examples some people are not they need quantified proof, right, show me then the numbers, the analysis, the data. So you've got to be able to come up with both the fuzzy, warm, and scenario-based, qualitative examples, but also really got to get to the point you can get some quantified data going too. So that's depending on your personality. The overly qualified consultants over a pink .And, by the way, good luck. We'll talk before your event in Arizona. Are you guys ever when you come in To help an organization, are you guys ever asked, help us justify this? Oh, absolutely, absolutely, in fact, it's this kind of viewpoint, you guys have been doing this for a long in time so you'll be able to tell me what's the ROI, the ret

• published: 10 Jul 2012
• views: 0

Duration: 3 Minutes. Long distance hiker and Telluride Adaptive Sports Program(TASP) volunteer, Hawkeye Johnson will travel by foot, and mountain bike on a 440 mile trek from Denver to Telluride starting July 6, 2013, in an effort to raise money for TASP. Five athletes from the adaptive community around the state will join him on separate portions of the multi-use Colorado Trail to demonstrate accessibility to the backcountry for people with disabilities. Filmmaker, Craig Stein will produce episodes of these meetings which you can view at www.gohawkeye.com. In the first episode, Hawkeye will be joined by Steve Ackerman who, without the use of legs, will pedal a hand-cycle. Later in the journey, Johnson will be joined at various locations by adaptive athletes, Kevin Foster, Jake O'Connor, Ron Magnus and Fred Winston on ATV and hand-cycle. Hawkeye created the Gohawkeye fundraising campaign in 2007 by walking the 3,000 mile Continental Divide Trail from Mexico to Canada and in 2011, completed the 2,750 mile Pacific Crest Trail raising a total of $35,000. for TASP programs including the creation of a video resource library. TASP has produced two films selected at the Telluride Mountainfilm Festival, Loadbearing in 2012 and Off The Hook in this years festival. Johnson is asking for your support on this trek by pledging per mile or making a flat donation to TASP. 100% of the money raised benefits TASP, a 501(3)c non-profit organization and donations are tax deductible. Telluride Adaptive Sports, www.tellurideadaptivesports.org, has been helping people with disabilities enjoy year round outdoor activities since 1995.

• published: 01 Jul 2013
• views: 289