- published: 08 Apr 2013
- views: 80974
Technical support (often shortened to tech support) refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product rather than providing training, customization, or other support services. Most companies offer technical support for the products they sell, either freely available or for a fee. Technical support may be delivered over by e-mail, live support software on a website, or a tool where users can log a call or incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems. In addition, some fee-based service companies charge for premium technical support services.
Support may refer to:
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service is also often referred to when describing the culture of the organization. It concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization, or may proactively interview customers for feedback.
From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
http://www.doncrawley.com In this customer service training video, IT customer service expert and author Don R. Crawley explains the six steps that are necessary in a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of resolution, using these six steps will ensure that your technical support reflects well on both you and your organization.
Job Roles For Technical Support: Know more about job roles and responsibility in Customer Service. Coming to Technical Support opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Technical Support. Technical support specialist has been one of the huge growing career paths these days. Candidates getting to career in technical support can read through a few details about the same job. A technical support officer is one who offers technical support to users by ways of answering their queries and helping them trouble shoot the problems. They help in maintaining work stations and LAN connections. Technical support officers help solve issues of customers who call up from other continents. They take up...
Understand what is a Technical Support Role, career opportunities, which employers are recruiting, critical skills required and how to get a job and where to apply. Visit us: www.RoadToNaukri.com
I received a call from a man with a thick Indian accent claiming to be from Microsoft and he told me he received a report that my computer has "malicious files" that he will help me resolve. I am quite aware of this scam as I've done a lot of research about it and so I knew exactly what he would ask me to do so instead of hanging up like most people would, I decided to stall him for as long as possible and troll him in the process. I didn't get the entire call as I started recording part way through. For people that don't know, these scammers call you from India under a fake name and claim to be calling from within the US/Canada. Then they try to get you to download a program where they can get control of your computer and then they are free to do what they wish, such as steal passwords, b...
'Tech Support' by The Sexy Detectives New live shows soon at Melbourne Fringe & Brisbane Fringe! http://www.facebook.com/thesexydetectives
Moss and Roy show what Tech support sometimes acts like. Or more precisely: what end-users seem like to qualified personnel.
Foamy calls Tech Support (very first Tech Support episode!) illwillpress.com Help out Foamy & share your favorite video! I really don't do any self-promotion so I kinda rely on peeps spreading the word! Or if you can, help out on PATREON: https://www.patreon.com/jimathers Or get an Awesome thing at one of the following places: SHIRTS: http://www.designbyhumans.com/shop/illwillpress/new/ Or http://illwillpress.com/ COMICS: https://gumroad.com/illwillpress MUSIC: https://foamythesquirrel.bandcamp.com/ ARTWORK : https://www.etsy.com/shop/illwillpress
http://www.doncrawley.com In this customer service training video, IT customer service expert and author Don R. Crawley explains the six steps that are necessary in a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of resolution, using these six steps will ensure that your technical support reflects well on both you and your organization.
Job Roles For Technical Support: Know more about job roles and responsibility in Customer Service. Coming to Technical Support opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Technical Support. Technical support specialist has been one of the huge growing career paths these days. Candidates getting to career in technical support can read through a few details about the same job. A technical support officer is one who offers technical support to users by ways of answering their queries and helping them trouble shoot the problems. They help in maintaining work stations and LAN connections. Technical support officers help solve issues of customers who call up from other continents. They take up...
Understand what is a Technical Support Role, career opportunities, which employers are recruiting, critical skills required and how to get a job and where to apply. Visit us: www.RoadToNaukri.com
I received a call from a man with a thick Indian accent claiming to be from Microsoft and he told me he received a report that my computer has "malicious files" that he will help me resolve. I am quite aware of this scam as I've done a lot of research about it and so I knew exactly what he would ask me to do so instead of hanging up like most people would, I decided to stall him for as long as possible and troll him in the process. I didn't get the entire call as I started recording part way through. For people that don't know, these scammers call you from India under a fake name and claim to be calling from within the US/Canada. Then they try to get you to download a program where they can get control of your computer and then they are free to do what they wish, such as steal passwords, b...
'Tech Support' by The Sexy Detectives New live shows soon at Melbourne Fringe & Brisbane Fringe! http://www.facebook.com/thesexydetectives
Moss and Roy show what Tech support sometimes acts like. Or more precisely: what end-users seem like to qualified personnel.
Foamy calls Tech Support (very first Tech Support episode!) illwillpress.com Help out Foamy & share your favorite video! I really don't do any self-promotion so I kinda rely on peeps spreading the word! Or if you can, help out on PATREON: https://www.patreon.com/jimathers Or get an Awesome thing at one of the following places: SHIRTS: http://www.designbyhumans.com/shop/illwillpress/new/ Or http://illwillpress.com/ COMICS: https://gumroad.com/illwillpress MUSIC: https://foamythesquirrel.bandcamp.com/ ARTWORK : https://www.etsy.com/shop/illwillpress
Technical support Technical support Technical support Technical support
Another example of a Technical Support Scam going around. This one is particularly funny.
Technical support http://www.3DinTV.com/#!tech-support/c19xk
Direction : Imraul Rafat Technical Support : Tom Creations & Cinemascope ** On Aired on RTV pohela Boishakh special telefilm, presented by Dabur Vatika
Richard from HP technical support was nice enough to fix the viruses and errors on my computer, thank you Richard!
"Workfront" աջակցման թիմ