AFR FAQ
How do I subscribe to the AFR?Expand
To subscribe to the Financial Review please visit www.afr.com/subscribe and choose from our Digital and Newspaper options.
Why should I subscribe to the AFR?Expand
The Financial Review website brings you the business and finance news that matters most to the Australian business and investment community. The website allows you to access up to the minute market information, news, commentary and analysis from one trusted source, in formats that suit you, 24/7.
In addition to breaking news from Fairfax sources and international sources such as Reuters, the website provides a wide variety of information on markets, stocks, funds, commodities, bonds, residential and commercial property. Sources of information include the Australian Stock Exchange, Reuters, IBISWorld, Aspect Huntley, Morningstar, Conscious Investor, National Institute of Economic and Industry Research and more.
Additional features include:
- A full menu of business and investment information seamlessly integrated with the powerful news gathering capabilities of the Financial Review
- Dedicated website sections including: DIYSuper, Street Talk Online, ResourcesDaily, and DealBook
- Content you won’t find anywhere else including deep industry analysis, so you are always equipped with the business intelligence you need to make key decisions
- A rich history of global business and investment data in 25 years of archives from the Financial Review, BRW, AFR, Smart Investor, NY Times Business and the Nikkei
- A detailed round-up of the day’s market and business action, delivered straight to your inbox with MarketWrap5pm
How to get the AFR deliveredExpand
To subscribe to the Financial Review please visit www.afr.com/subscribe and choose from our Digital and Newspaper options.
To successfully subscribe you must register, with your personal details, select your package, make payment and accept the Subscription Terms. Credit cards accepted include; Visa, Mastercard and American Express.
Is there a minimum term or contract period for an AFR subscription?Expand
We offer you the choice of both monthly and 12 month subscription terms for the Financial Review. Subscriptions will automatically renew until cancelled.
What payment options are available for an AFR subscription?Expand
You can choose from a range of payment methods including Visa, Mastercard or American Express credit cards and PayPal for new subscriptions.
What devices can my AFR subscription be used on?Expand
An AFR digital subscription allows you to access the AFR website, which is adaptive/responsive across all devices.
Do you have AFR iPad subscriptions?Expand
Yes, our iPad apps are included as part of our digital subscription packages.
The afr.com website is fully compatible with Apple browsers. You may also choose to download our Financial Review iPad App available from the iTunes store.
If you have a digital subscription to the AFR or have activated your complimentary digital access as a newspaper subscriber, this includes unlimited access to our iPad app.
To purchase a digital subscription or activate your complimentary access from your newspaper subscription please visit www.afr.com/subscribe today.
Can I read articles on the website if I don’t subscribe?Expand
You can visit our homepage only, however all our articles and features are exclusive to subscribers only.
Where can I find the full terms and conditions for an AFR subscription?Expand
For full terms and conditions about our Financial Review subscriptions please visit www.afr.com/subscription_terms
Does the AFR work on Android platforms?Expand
Yes, the afr.com website is fully compatible with Android browsers.
If you have a digital subscription to the AFR or have activated your digital access as a newspaper subscriber.
To purchase a digital subscription or activate your digital access from your newspaper subscription please visit www.afr.com/subscribe today.
How do I activate my digital access to the AFR?Expand
If you have a Monday to Friday or Monday to Saturday AFR newspaper subscription, digital access is included within your subscription.
Once activated, you will need to login to each of your devices using the account you have created.
Can't find what you're looking for?Expand
Please visit our Fairfax Media Support Centre.
How do I subscribe to the AFR?Expand
To subscribe to the Financial Review please visit www.afr.com/subscribe and choose from our Digital and Newspaper options.
Why should I subscribe to the AFR?Expand
The Financial Review website brings you the business and finance news that matters most to the Australian business and investment community. The website allows you to access up to the minute market information, news, commentary and analysis from one trusted source, in formats that suit you, 24/7.
In addition to breaking news from Fairfax sources and international sources such as Reuters, the website provides a wide variety of information on markets, stocks, funds, commodities, bonds, residential and commercial property. Sources of information include the Australian Stock Exchange, Reuters, IBISWorld, Aspect Huntley, Morningstar, Conscious Investor, National Institute of Economic and Industry Research and more.
Additional features include:
- A full menu of business and investment information seamlessly integrated with the powerful news gathering capabilities of the Financial Review
- Dedicated website sections including: DIYSuper, Street Talk Online, ResourcesDaily, and DealBook
- Content you won’t find anywhere else including deep industry analysis, so you are always equipped with the business intelligence you need to make key decisions
- A rich history of global business and investment data in 25 years of archives from the Financial Review, BRW, AFR, Smart Investor, NY Times Business and the Nikkei
- A detailed round-up of the day’s market and business action, delivered straight to your inbox with MarketWrap5pm
How to get the AFR deliveredExpand
To subscribe to the Financial Review please visit www.afr.com/subscribe and choose from our Digital and Newspaper options.
To successfully subscribe you must register, with your personal details, select your package, make payment and accept the Subscription Terms. Credit cards accepted include; Visa, Mastercard and American Express.
Is there a minimum term or contract period for an AFR subscription?Expand
We offer you the choice of both monthly and 12 month subscription terms for the Financial Review. Subscriptions will automatically renew until cancelled.
What payment options are available for an AFR subscription?Expand
You can choose from a range of payment methods including Visa, Mastercard or American Express credit cards and PayPal for new subscriptions.
What devices can my AFR subscription be used on?Expand
An AFR digital subscription allows you to access the AFR website, which is adaptive/responsive across all devices.
Do you have AFR iPad subscriptions?Expand
Yes, our iPad apps are included as part of our digital subscription packages.
The afr.com website is fully compatible with Apple browsers. You may also choose to download our Financial Review iPad App available from the iTunes store.
If you have a digital subscription to the AFR or have activated your complimentary digital access as a newspaper subscriber, this includes unlimited access to our iPad app.
To purchase a digital subscription or activate your complimentary access from your newspaper subscription please visit www.afr.com/subscribe today.
Can I read articles on the website if I don’t subscribe?Expand
You can visit our homepage only, however all our articles and features are exclusive to subscribers only.
Where can I find the full terms and conditions for an AFR subscription?Expand
For full terms and conditions about our Financial Review subscriptions please visit www.afr.com/subscription_terms
Does the AFR work on Android platforms?Expand
Yes, the afr.com website is fully compatible with Android browsers.
If you have a digital subscription to the AFR or have activated your digital access as a newspaper subscriber.
To purchase a digital subscription or activate your digital access from your newspaper subscription please visit www.afr.com/subscribe today.
How do I activate my digital access to the AFR?Expand
If you have a Monday to Friday or Monday to Saturday AFR newspaper subscription, digital access is included within your subscription.
Once activated, you will need to login to each of your devices using the account you have created.
Can't find what you're looking for?Expand
Please visit our Fairfax Media Support Centre.
TECHNICAL HELP & SUPPORT
How can I report an issue or broken links on afr.com?Expand
If you experience any technical issues, site faults or design issues with afr.com when browsing our website you can simply use the ‘FEEDBACK’ box located at the bottom right of each of our pages or to the right of the webpage on desktop and tablet. This will help ensure that your issue or request is efficiently directed to the right support team.
How can I get help, update my details or report an issue with my account?Expand
To manage your personal, account or billing details go to the top of afr.com and go to ‘My AFR’ choose My Account and navigate then to My Details. Here you can conveniently and simply update your personal, contact or billing details and even upgrade your package.
You can simply use the ‘GIVE FEEDBACK’ box located at the bottom right of each of our pages. Select the category that you need assistance with and this will send an email to our Subscriber Services support team.
You can also visit our support site.
Alternatively, call Customer Service on 1800 646 990 between Mon to Fri 7.30am - 5.30pm AEST. International subscribers should call +61 3 8667 3844.
How do I reset my password?Expand
You can reset your password at any time.
If you are logged in, click on My AFR and then the My Account option. On the My Account page click on the My Details tab. You will then need to click on the Login Details tab and it is here you will be able to edit your login details.
If you are not logged in, click on the login button and then you will be required to click on the ‘Forgot account login or password’ link. This will trigger an email to be sent to you.
You will need to be able to access your nominated email account and follow the steps outlined in the email to reset your password.
Do you have an AFR iPad app?Expand
As part of your AFR digital subscription you have access to download the AFR app for iPad from the iTunes store here.
How can I report an issue or broken links on afr.com?Expand
If you experience any technical issues, site faults or design issues with afr.com when browsing our website you can simply use the ‘FEEDBACK’ box located at the bottom right of each of our pages or to the right of the webpage on desktop and tablet. This will help ensure that your issue or request is efficiently directed to the right support team.
How can I get help, update my details or report an issue with my account?Expand
To manage your personal, account or billing details go to the top of afr.com and go to ‘My AFR’ choose My Account and navigate then to My Details. Here you can conveniently and simply update your personal, contact or billing details and even upgrade your package.
You can simply use the ‘GIVE FEEDBACK’ box located at the bottom right of each of our pages. Select the category that you need assistance with and this will send an email to our Subscriber Services support team.
You can also visit our support site.
Alternatively, call Customer Service on 1800 646 990 between Mon to Fri 7.30am - 5.30pm AEST. International subscribers should call +61 3 8667 3844.
How do I reset my password?Expand
You can reset your password at any time.
If you are logged in, click on My AFR and then the My Account option. On the My Account page click on the My Details tab. You will then need to click on the Login Details tab and it is here you will be able to edit your login details.
If you are not logged in, click on the login button and then you will be required to click on the ‘Forgot account login or password’ link. This will trigger an email to be sent to you.
You will need to be able to access your nominated email account and follow the steps outlined in the email to reset your password.
Do you have an AFR iPad app?Expand
As part of your AFR digital subscription you have access to download the AFR app for iPad from the iTunes store here.
MANAGING MY ACCOUNT
How do I cancel my subscription?Expand
Your subscription to afr.com will renew automatically under the Subscription Terms that you accepted at the time of purchase. Should you wish to cancel your subscription you will need to advise us prior to your next renewal date.
For assistance with cancellations, please visit our support site. Alternatively, call Customer Service on 1800 646 990 between Mon to Fri 7.30am - 5.30pm AEST. International subscribers should call +61 3 8667 3844.
How can I manage my personal or billing information?Expand
To manage your digital subscription’s personal or billing details go to the top of afr.com and select My Account and navigate to My Details. Here you can conveniently and simply update your personal, contact or billing details.
If you have a newspaper delivery, you may visit our support site, or alternatively, call Customer Service on 1800 646 990 between Mon to Fri 7.30am - 5.30pm AEST. International subscribers should call +61 3 8667 3844.
What do you do with my personal information?Expand
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide best possible quality of customer service. For full details please see our Privacy Policy.
This policy sets out:
- what is considered personal information;
- what personal information we collect and hold;
- how we collect, hold, use or disclose personal information;
- the purposes for which we collect personal information;
- what happens if we are not able to collect personal information;
- how to seek access to and correct your personal information;
- whether we disclose personal information outside Australia; and
- how to contact us.
How do I report a breach of privacy?Expand
If you believe your privacy has been breached by us, or have any questions or concerns about our Privacy Policy please visit the Fairfax Privacy Centre.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
Please contact our Privacy Officer at:
Privacy Officer
Fairfax Media Limited
Post: GPO Box 506
Sydney NSW 2001
Tel: 02 9282 2040
Email: privacy@fairfaxmedia.com.au
How do I upgrade to include the AFR Weekend or newspaper delivery?Expand
Should you wish to upgrade your package to include access to our printed products such as the AFR Weekend newspaper or a Monday - Friday newspaper print subscription, please call our Subscriber Services Team Monday to Friday on 1800 646 990 between 7.30am - 5.30pm AEST.
How do I renew my subscription?Expand
With a monthly AFR subscription you will not need to do anything to ensure continuous access to afr.com and print delivery. Month-to-month subscriptions will continue automatically until you notify us that you wish to cancel. If you have a yearly subscription, we will contact you one month before the expiry of your subscription to give you the opportunity to OPT OUT of renewing for a further year.
If you wish to cancel your subscription, please contact Customer Service Customer Service on 1800 646 990 between Mon to Fri 7.30am - 5.30pm AEST. International subscribers should call +61 3 8667 3844.
You can also visit our support site.
How do I suspend my newspaper delivery?Expand
Should you need to suspend your newspaper delivery, please ensure you allow a minimum of 72 hours in order for us to action with your newsagent. Simply contact us via our support site with your requested dates of suspension, or please call our Subscriber Services Team Monday to Friday on 1800 646 990 between 7.30am - 5.30pm AEST.
How do I access a tax receipt for my subscription purchase?Expand
To ensure that you receive an annual Tax Invoice go to the top of afr.com and select My Account and navigate to My Details. Tick the required field and your details will automatically update to receive a Tax Invoice.
How do I cancel my subscription?Expand
Your subscription to afr.com will renew automatically under the Subscription Terms that you accepted at the time of purchase. Should you wish to cancel your subscription you will need to advise us prior to your next renewal date.
For assistance with cancellations, please visit our support site. Alternatively, call Customer Service on 1800 646 990 between Mon to Fri 7.30am - 5.30pm AEST. International subscribers should call +61 3 8667 3844.
How can I manage my personal or billing information?Expand
To manage your digital subscription’s personal or billing details go to the top of afr.com and select My Account and navigate to My Details. Here you can conveniently and simply update your personal, contact or billing details.
If you have a newspaper delivery, you may visit our support site, or alternatively, call Customer Service on 1800 646 990 between Mon to Fri 7.30am - 5.30pm AEST. International subscribers should call +61 3 8667 3844.
What do you do with my personal information?Expand
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide best possible quality of customer service. For full details please see our Privacy Policy.
This policy sets out:
- what is considered personal information;
- what personal information we collect and hold;
- how we collect, hold, use or disclose personal information;
- the purposes for which we collect personal information;
- what happens if we are not able to collect personal information;
- how to seek access to and correct your personal information;
- whether we disclose personal information outside Australia; and
- how to contact us.
How do I report a breach of privacy?Expand
If you believe your privacy has been breached by us, or have any questions or concerns about our Privacy Policy please visit the Fairfax Privacy Centre.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
Please contact our Privacy Officer at:
Privacy Officer
Fairfax Media Limited
Post: GPO Box 506
Sydney NSW 2001
Tel: 02 9282 2040
Email: privacy@fairfaxmedia.com.au
How do I upgrade to include the AFR Weekend or newspaper delivery?Expand
Should you wish to upgrade your package to include access to our printed products such as the AFR Weekend newspaper or a Monday - Friday newspaper print subscription, please call our Subscriber Services Team Monday to Friday on 1800 646 990 between 7.30am - 5.30pm AEST.
How do I renew my subscription?Expand
With a monthly AFR subscription you will not need to do anything to ensure continuous access to afr.com and print delivery. Month-to-month subscriptions will continue automatically until you notify us that you wish to cancel. If you have a yearly subscription, we will contact you one month before the expiry of your subscription to give you the opportunity to OPT OUT of renewing for a further year.
If you wish to cancel your subscription, please contact Customer Service Customer Service on 1800 646 990 between Mon to Fri 7.30am - 5.30pm AEST. International subscribers should call +61 3 8667 3844.
You can also visit our support site.
How do I suspend my newspaper delivery?Expand
Should you need to suspend your newspaper delivery, please ensure you allow a minimum of 72 hours in order for us to action with your newsagent. Simply contact us via our support site with your requested dates of suspension, or please call our Subscriber Services Team Monday to Friday on 1800 646 990 between 7.30am - 5.30pm AEST.
How do I access a tax receipt for my subscription purchase?Expand
To ensure that you receive an annual Tax Invoice go to the top of afr.com and select My Account and navigate to My Details. Tick the required field and your details will automatically update to receive a Tax Invoice.
