The Client Services Representative will be responsible for a variety of duties largely centered on telephone support to provide creative and strategic recommendations to clients based on the clients’ individual needs. These strategies include website design/layout, technology integration/direction, online marketing direction/integration, e-communications strategy/design as well as overall online marketing recommendations.
Position Responsibilities:
- Excellent verbal and written communication skills
- Handle inbound calls and provide web knowledge and technical support to clients
- Support requests include:
- Website updates which include: basic changes/edits
- Product related outbound calls (Billing, Questionnaires, Approvals, Verifications Calls)
- Troubleshooting client issues
- Consult and upsell on additional products
- Perform quality assurance for client websites and new product releases
Job Requirements
- Proficient in Microsoft Office
- Knowledge of social media (Facebook for Businesses)
- Basic HTML knowledge (Recognition, do not need ability to write code)
- Telephone based client support or customer service experience
- Sales experience
- Bachelor’s degree or equivalent related work experience concentration in business, marketing or advertising preferred