Overview

Welcome to the Fairfax Media Subscriber Support Hub. Whether you’ve signed up for a digital subscription or have a complete with newspaper package, you’ll find all the information about your subscription here. So you can get ahead and keep ahead.

arrow How can I cancel my subscription?

We hate to see you go but if you’d like to cancel your subscription, you can do so at any time by calling our Subscriber Services team on 13 66 66.

Read more

arrow Where can I provide feedback?

We welcome all feedback and are always keen to hear from our subscribers.

Read more

arrow When does my subscription end or renew?

There are three easy ways to find out the expiration date of your subscription.

Read more

arrow How do I update my contact, delivery, billing and payment details?

You can update all your details simply by logging in to your SMH account.

Read more

arrow I am logged into my subscription account, so why am I still seeing a “Subscribe Now’ prompt?

If you’re a subscriber and you’re seeing subscription prompts, it’s more than likely you’re not logged in.

Read more

arrow How do I renew or change my subscription?

Renewing your subscription online is easy. Simply log in to the SMH site and visit your ‘My Account’ page.

Read more

arrow How do I temporarily suspend my newspaper delivery?

If you’re going away, temporarily suspending your newspaper delivery is easy, all you have to do is get in touch.

Read more

arrow How can I access Today’s Paper?

As a subscriber, a digital version of today’s printed paper is available no matter where you are or what time it is.

Read more

arrow My newspaper wasn’t delivered today. What should I do?

We know that being without a paper for a day can be frustrating. If yours wasn’t delivered, then call our Subscriber Services team on 13 66 66.

Read more

arrow I am logged into my subscription account, so why am I still seeing a ‘Subscribe Now’ prompt?

If you’re a subscriber and you’re seeing subscription prompts, it’s more than likely you’re not logged in.

Read more

arrow I’m having trouble logging in. What should I do?

All you need to log in to your account is your email address and password.

Read more