Ombudsman

An ombudsman or public advocate is usually appointed by the government or by parliament, but with a significant degree of independence, who is charged with representing the interests of the public by investigating and addressing complaints of maladministration or a violation of rights. In some countries an Inspector General, Citizen Advocate or other official may have duties similar to those of a national ombudsman, and may also be appointed by a legislature. Below the national level an ombudsman may be appointed by a state, local or municipal government. Unofficial ombudsmen may be appointed by, or even work for, a corporation such as a utility supplier, newspaper, NGO, or professional regulatory body.

The typical duties of an ombudsman are to investigate complaints and attempt to resolve them, usually through recommendations (binding or not) or mediation. Ombudsmen sometimes also aim to identify systematic issues leading to poor service or breaches of people's rights. At the national level, most ombudsmen have a wide mandate to deal with the entire public sector, and sometimes also elements of the private sector (for example, contracted service providers). In some cases, there is a more restricted mandate, for example with particular sectors of society. More recent developments have included the creation of specialized Children's Ombudsman and Information Commissioner agencies.

Banking Ombudsman

Indonesian language

Indonesian (Bahasa Indonesia [baˈhasa indoneˈsia]) is the official language of Indonesia. It is a standardized register of Malay, an Austronesian language that has been used as a lingua franca in the Indonesian archipelago for centuries. Most Indonesians also speak one of more than 700 indigenous languages.

Indonesia is the fourth most populous nation in the world. Of its large population, the majority speak Indonesian, making it one of the most widely spoken languages in the world.

Most Indonesians, aside from speaking the national language, are often fluent in another regional language (examples include Javanese, Sundanese and Madurese), which are commonly used at home and within the local community. Most formal education, and nearly all national media and other forms of communication, are conducted in Indonesian. In East Timor, which was an Indonesian province from 1975 to 1999, Indonesian is recognised by the constitution as one of the two working languages (the other being English), alongside the official languages of Tetum and Portuguese.