Your privacy is important to us
TYRES4U GROUP PRIVACY POLICY
This Policy explains how we collect your personal information, what we do with it, and most importantly how it is protected.
Because your information is important to us we will be honest and diligent in the way we deal with it and store it.
We have formally adopted this Privacy Policy. All Group employees and sub-contractors are bound by it.
WHY WE COLLECT PERSONAL INFORMATION
We collect personal information from you when it is reasonably necessary for a business purpose.
Tyres4U uses this information in the everyday running of our various businesses to ensure we deliver the best service and appropriate products.
Other reasons we collect personal information are to:
- Understand you, and how we can meet your needs now and in the future.
- Develop or evaluate products.
- Make promotions more relevant to you.
- Manage our business.
- Comply with our legal obligations.
THE TYPE OF INFORMATION WE COLLECT
Tyres4U collects personal information like your name, address, date of birth, gender, occupation, interests, location, contact details, payment details, financial information and information about how and where you purchase and use our products.
There are a few different ways we collect this information.
WHAT WE COLLECT DIRECTLY FROM YOU
We collect most personal information directly from you. For example, you might fill out a form online or a credit application.
Of course you can choose not to provide your personal information. If this happens, we may not be able to provide you with the product you have asked for or give you the level of service you expect.
WHAT WE COLLECT WHILE YOU ARE WITH US
We also collect personal information during our relationship with you. For example, we may collect personal information:
- When you pay your bill or purchase products.
- When you use our products via our service channels.
- When you join or use our loyalty programmes.
Tyres4U websites and apps use cookies and other digital identifiers. These include:
- Site performance identifiers: these give us information about how our websites or apps are used. These help us provide you with a more user-friendly experience.
- Analytics cookies: we use these to gather statistics about our site and apps. For example, they help us monitor how many users are on the site or app and what sections are most popular.
- Advertising cookies: we use these cookies to improve our understanding of the kind of advertising that may be relevant to your aggregated segment.
We may also use cookies or digital identifiers so that when you visit third party websites, relevant advertising from the Tyres4U Group can be displayed to your aggregated segment.
It is important to know you can clear cookies or digital identifiers from your device and also disable future use of them by changing the security settings on your web browser. However, doing this might mean that parts of Tyres4U websites and apps may not work as they should.
WHAT WE COLLECT FROM OTHERS
Other people might give us personal information about you.
We may also collect personal information from other companies that are able to disclose it to us, if it is not practical to collect it from you.
We will take reasonable steps to make sure you know we have your personal information, how we got it and how we will handle it.
YOUR CREDIT SITUATION
We collect some types of personal information to asses your credit situation when you request the supply of products and services.
INSIGHTS FROM STATISTICS AND RESEARCH
We aggregate and process personal information to generate new insights about our network, products and customers, so we can provide you with the best possible products and services.
SENSITIVE PERSONAL INFORMATION
Generally speaking, we do not need sensitive information about you.
For this reason, we do not collect and store it.
THE TYRES4U GROUP WHO WE WORK WITH
We may share your personal information within the Tyres4U Group.
We also work with a number of other companies and in certain circumstances may share personal information with them too.
THE TYRES4U GROUP
The Tyres4U Group consists of Tyres4U, Tyreright, Solid Plus, Central Billing and TEN24.
PARTIES WE WORK WITH
In certain circumstances, we work together with you to provide products and services to end users. In these circumstances, we may be required to share personal information with these end users.
OUTSOURCING
We work with third parties to provide some types of products, services and customer support. They may have access to systems that include your personal information. These companies are subject to strict controls that protect your information from unauthorised use or disclosure and limit their access to your personal information to the extent necessary to do their job.
OUTSTANDING PAYMENTS
In some circumstances, we may need to refer overdue debts to debt collectors or other companies. If we do this, we will give them secure access to the personal information they need to handle the debt.
We may also update credit reporting agencies about some types of payment defaults.
LEGAL OBLIGATIONS AND OTHER PRIVACY EXCEPTIONS
We give access to personal information when we are obliged to do so by Australian law. We are obliged to co-operate with law enforcement bodies in some circumstances. We may disclose personal information, including information about phone calls, product and service use, when we receive an access request or warrant that is authorised under Australian law.
OTHERS
We will only disclose personal information to others if you have given us permission, or if the disclosure relates to the main reason we collected the information and you would reasonably expect us to do so.
ADVERTISING
Tyres4U may use your personal information to send you advertising that is customised or more relevant to your interests, characteristics or general location. This does not necessarily mean you will get more advertising. It just means that the advertising that you see will hopefully be more relevant to you.
ADVERTISING TYRES4U PRODUCTS AND SERVICES
Tyres4U advertises by press, media, mail, phone, email, text and online via the internet and in apps.
OPTING OUT
We will make sure that any marketing emails, texts and letters we send you clearly tell you how to opt out, or you can tell our phone staff.
You can opt out of receiving online relevant advertising material at any time by clicking on the ‘unsubscribe’ button located at the top of all broadcasts or by calling us on
1800 722 822.
When you opt out, you can choose to opt out of particular direct marketing, or all direct marketing. Of course, there are some types of marketing we cannot control on an individual basis, like general letterbox drops or online ads that are not targeted specifically to you.
CREDIT RELATED INFORMATION
Tyres4U uses personal information to assess your credit situation when you apply for products and services. For example, we generally do a credit assessment before we open an account.
We might ask you for information about yourself and things like your credit history and then seek a credit report from a credit reporting agency.
The credit report provided by a credit reporting agency may include information such as your previous credit checks, any problems you have had paying bills and whether those issues were resolved. Tyres4U uses this information to assess whether we are entering into an arrangement that is sensible for both you and us.
After you become a customer, we store any crucial information from the credit report and our own credit assessment. We may continue to use this information to manage credit and to make sure we are offering and providing the right products and services to you.
You can get access to credit related information we hold about you, ask us to correct it, or make a complaint, as described elsewhere in this Policy. If we agree that our records need to be corrected and we have previously disclosed that information to a credit reporting agency or other person, we will tell them about the correction too.
You can ask the credit reporting agencies not to use or disclose the information in their files if you think you have been or are likely to become a victim of fraud.
You can find out more about the credit reporting agencies Tyres4U works with at HYPERLINK "http://www.veda.com.au" www.veda.com.au. Their website gives their contact details and their policies about the management of your personal information.
SECURITY
We take security of personal information seriously.
We are committed to protecting your personal information.
Some of the security measures we use include:
- Firewalls and access logging tools that protect against unauthorised access to your data and our network.
- Secure work environments and workflow systems that prevent unauthorised access and copying of your personal information.
- A clean desk policy where all personal information is secured appropriately.
- Secure server and closed network environments.
- Encryption of data in transit.
- Virus scanning tools.
- Management of access privileges, to ensure that only those who really need it can see your personal information.
- Ongoing training and security reviews.
These measures are robust, but security risks do change. We will remain vigilant in our efforts to protect your personal information.
HOW TO ACCESS YOUR PERSONAL INFORMATION
If you ask us, we will usually give you access to the personal information we hold about you. We will always confirm your identity before giving access to your personal information.
You can ask for access by calling us on 1800 722 822. Your assistance with making a specific enquiry will lead to a prompt and accurate response.
There are circumstances under Australian Privacy laws where we may not give you access to the personal information we hold about you. For example, we cannot give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety.
There is generally no cost for accessing the personal information we hold about you, unless the request is complex or resource intensive. If there is a charge, it will be reasonable and we will let you know what it is going to be so that you can agree to it before we go ahead.
HOW TO CORRECT INFORMATION WE HOLD ON YOU
We aim to keep the personal information we hold about you accurate, up-to-date and complete. If you think our records need to be corrected, please call us on
1800 722 822.
We encourage you to update your details with us so we can deliver better service to you and so the others we work with have access to the information they need to do their job.
GETTING IN TOUCH
We recognise that your personal information is important to you, so please let us know if you have any questions or concerns about this policy or our practices.
TELL ME MORE
You can get in touch with us by:
Phone: 1800 722 822
Mail: Tyres4U
PO Box 233
Ashfield NSW 2131
If you make a complaint about privacy, we will acknowledge receipt of your complaint and try to investigate and respond to you within thirty (30) days.
CHANGES
We will amend this policy if our practices change. Details of recent amendments and the date they were made will be detailed below.
IMPLEMENTATION DATE
This Policy is effective from 12 March 2014.