Richard BransonVerified account

If this is so can you please tell me why I'm being charged to upgrade my TiVo box despite paying for the maximum package? @virginmedia

Hi Jay, what have our team advised on 03454541111 / 150 |DA

£65 to upgrade one of the 2 boxes, both boxes are awful. New customers get 2 V6 boxes on the same packages

Hi, this is the standard charge Jay. If the box is faulty we can replace it. |DA

I've already mentioned the box is slow and noisy but don't have the time for an engineer visit

Not a lot more I can suggest if this is what we have offered. |DA

So to clarify - unlike what Richard has said, me and other customer are being treated like 'numbers on a balance' #disappointed

Not at all, we've offered to fix it and you've refused the visit. |DA

#Boundforglory the most laughable corporate hashtag going @VirginTrains

Anything we can help with, Ben? ^MW

Would be helpful to have a seat, rather than a doorhole next to a toilet that has issues with smell for my #boundforglory journey

Did you pre-book seats for the journey? ^MW

No.... but I did buy a ticket. Expecting to not have to stand next to sewage works. Can you explain how this aligns with RB's post ^^

We can appreciate this and things can go wrong occasionally so we do apologise ^MW

That sounds remarkably like a @seanspicer type non-answer... how does forcing 9 of us to stand in a sewage smelling vestibule fit with ^^

But it's okay to treat (soon to be ex) broadband customers like shite? #byevirginmedia

Sorry to hear about this John. Are you still experiencing issues? MYa

Constantly. Engineer coming monday. If he doesn't sort it I'm switching providers