Overview

Welcome to the Fairfax Media Subscriber Support Hub. Whether you’ve signed up for a digital subscription or have a complete with newspaper package, you’ll find all the information about your subscription here. So you can get ahead and keep ahead.

arrow How can I cancel my subscription?

We hate to see you go but if you’d like to cancel your subscription, you can do so at any time by calling our Subscriber Services team on 13 66 66

Read more

arrow Where can I provide feedback?

We welcome all feedback and are always keen to hear from our subscribers.

Read more

arrow When does my subscription end or renew?

Monthly and annual subscriptions renew automatically.

Read more

arrow How do I update my contact, delivery, billing and payment details?

You can update all your details simply by logging in to your Age account.

Read more

arrow I am logged into my subscription account, so why am I still seeing a “Subscribe Now’ prompt?

Remember that you need to login to each device that you are using.

Read more

arrow How do I renew or change my subscription?

Renewing is simple. Just log in to The Age site and visit your ‘My Account’ page.

Read more

arrow How do I temporarily suspend my newspaper delivery?

Suspending your newspaper delivery is easy, Just log in to The Age site and visit your ‘My Account’ page. Select the ‘Subscription’ tab and scroll to “Going Away?” at the bottom of the page.

Read more

arrow How can I access Today’s Paper?

Subscribers, who have activated their digital access, can download a digital version of today’s printed paper by logging in to The Age and selecting Today’s Paper at the top of the page.

Read more

arrow My newspaper wasn’t delivered today. What should I do?

You’ve checked the mailbox, the bushes, the footpath and your paper is nowhere to be found.

Read more

arrow I am logged into my subscription account, so why am I still seeing a ‘Subscribe Now’ prompt?

To double-check that you’re logged in, look at the right-hand corner of The Age website. If you can see a blue Log In button then you’re yet to log in.

Read more

arrow I’m having trouble logging in. What should I do?

If you have your email and password, you should be able to log in easily.

Read more