pic of Joe

Stay in touch

Joe has severe hearing loss. Before he started using the NRS he had to rely on family members to make calls for him. Joe now uses the phone a lot in his job.

It's so easy to connect.

  • 24 hours a day.
  • Anywhere in Australia.
  • All calls are confidential.

Your privacy We are committed to protecting the privacy of the content of all calls and the identity of callers.

An introduction to relay calls
Make an internet relay call Make a captioned relay call Make other relay calls
– all the numbers you need
Get the NRS app

Making a call

pic of internet relay call on laptop

Internet relay

I want to make a text-based relay call using the internet

Pic of captioned relay user speaking into a phone and reading the responses on a laptop.

Captioned relay

I can't hear but can speak

pic SMS relay user making a call

SMS relay

I want to make a relay call on my mobile phone

pic of video relay caller signing to the relay officer through Skype.

Video relay

I prefer to make calls using Auslan

image of older man using TTY

Type and Read

I can't hear and don't use my voice

pic of Speak and Read user

Speak and Read

I can't hear but can speak

pic of Type and Listen user

Type and Listen

I can't speak but can hear

pic of Speak and Listen user

Speak and Listen

I'm hard to understand on the phone

image of calling someone who uses the NRS

Calling an NRS user

I want to call someone with a hearing or speech impairment

image for the NRS tutorial

Call tutorial

I want to try a demo call

call tutorial screen

Try our call tutorial

If you want to find out what a relay call is like without actually making one, have a look at our call tutorial.

We want to give potential users a sense of what it’s really like to make or receive a relay call – to show that relay calls are not difficult or intimidating. See more.

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