Customer Service
Comments or Support Requests
E-mail us your comments or support requests. You can also find answers to common issues in our FAQ.
General Inquiries
For general inquiries, contact the Chronicle operator.
415-777-1111
Building Address and for Correspondence:
San Francisco Chronicle
901 Mission Street
San Francisco, CA 94103
Customer Service Hours
Monday - Friday: 6:30am - 4:30pm (Pacific)
Saturdays and Holidays: 6:30am - 10:30am (Pacific)
Sundays: 8:00am - 11:00am (Pacific)
415-777-7000 or 800-310-2455
Print Subscription
Subscribe to the San Francisco Chronicle, or login to Subscriber Services to register and manage your subscription, make a vacation hold, report a missing paper, order TV Weekly, or order back issues.
homedelivery@sfchronicle.com
415-777-7000 or 800-310-2455
Vacation Holds
To temporarily stop your newspaper delivery while you're on vacation, please login to your account at our Subscriber Services website.
Web and e-edition
Ask a question or report a problem with the website or e-edition:
ultimateaccess@sfchronicle.com.
415-777-7000 or 800-310-2455
San Francisco Chronicle App
Ask a question or report a problem with the San Francisco Chronicle app for iPad and iPhone: appsupport@sfchronicle.com.
Contact the Newsroom or Submit a Tip
If you need to contact a newsroom department, consult our newsroom contacts list. You may also send a news story tip to metro@schronicle.com or call 415-777-7100.
Comment on Coverage
Submit comments via our Letters to the Editor submission form.
Place an Obituary
An obituary notice is a paid listing, often provided for you by the attending mortuary. If the mortuary does not place the obituary notice, you can place one yourself by via our online obituary form.
For more information and guidelines on personalizing an obituary click here.
Fax: 415-348-3080Email: inmemory@sfchronicle.com
Mail to: In Memory
San Francisco Chronicle
901 Mission Street
San Francisco, CA 94103
When you submit:
Please provide your name, address, Phone number and the name and city of the funeral home or cremation society. This is for verification purposes only. Omission of any of this information will delay publication.
Deadlines for Publication:
Sunday through Friday next day deadline:
All obits must be approved and paid by 2:00 pm.
- *EZAds submissions: 1pm for the next day's publication
- *E-mail submission: Noon for the next day's publications
Saturday for Sunday deadline:
All obits must be approved and paid by 12:00 pm Noon.
- *EZAds submissions: 12:00 pm Noon for the next day's publication
- *E-mail submission: 11:00 am for the next day's publication
Copyright Permission
How do I obtain permission to reprint an article?The articles, photos and other content published by The Chronicle are protected by copyright. Legal permission must be obtained to reuse, reprint or repurpose any Chronicle copyrighted material.
To obtain permission to reprint a Chronicle staff-written story, please contact the Copyright Clearance Center at www.copyright.com. If you have trouble using the service, please call Copyright Clearance Center at (978) 750-8400.
For personal reprints of photos visit www.sfgate.com/printphoto.
To license Chronicle photos or video, please e-mail licensing@sfchronicle.com.
Inquiries regarding the use of the Chronicle logo, its content or related images for television or motion pictures can be e-mailed to chronperm@sfchronicle.com.
You may link to staff-written articles on our website at SFChronicle.com without permission and at no charge.
For permission to reprint Associated Press articles, please contact the Associated Press directly.
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