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Read Frequently Asked Questions about product ordering, technical troubleshooting, software updates and more.
You may fill out the Contact Us form or call us at the numbers listed on the Contact Us form.
Ordering & Service Agreements
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Fill out the Contact Us form and select Customer Service as your Subject. Please include details such as Customer Number, PO Number, or Order Number in the form’s Questions/Comments section so we can expedite your response. You may also call us at 1-800-323-9100, Option 2
Ordering & Service Agreements
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Fill out the Contact Us form and select Customer Service as your Subject. Please include details such as facility name, address, city, state and zip code in the form’s Questions/Comments section so we can locate your sales representative more quickly. You may also call us at 1-800-323-9100, Option 2.
Ordering & Service Agreements
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Fill out the Contact Us form and select Service Agreements as your Subject. Please include details such as contact name, contact phone number, contract number and serial number in the form’s Questions/Comments section so we can serve you better.
You may also call us:
For US customers, contact 1-800-366-8020, Option 4
For international customers, email intlsvc@apoc.abbott.com
Ordering & Service Agreements
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You can order i-STAT test cartridges on e-Abbott.com or by calling 800-323-9100, Option 2.
To order i-STAT and Piccolo equipment (analyzer, downloaders, simulator, printers) please email apoccapitalequipment@abbott.com.
Ordering & Service Agreements
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For i-STAT only:
Technical support is available to Abbott Point of Care customers 24/7.
Please fill out the Contact Us form and select Technical Support as your Subject so we can resolve the issue. Include details that are applicable:
You may also contact us at:
For Piccolo only:
Call ABAXIS directly at 1-800-822-2947, Option 2
Ordering & Service Agreements
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Please email apoc_custsvc@apoc.abbott.com and provide the RGA or order number along with the Serial Numbers for items to be returned. We will respond to your request within 24 business hours.
Ordering & Service Agreements
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Yes, Abbott Point of Care is proud to be the exclusive US distributor of Piccolo Xpress, a fully automated advanced diagnostic instrument that provides lab-accurate results within minutes for a wide range of clinical chemistry needs.
Ordering & Service Agreements
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i-STAT 1 System CLEW software is updated twice a year, typically in May and November. The latest software update will be accessible on the Software Updates page.
System Software Updates
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The CLEW A32 software expires on 14-Dec-2016 at 8 a.m. per your specific time zone.
System Software Updates
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The Analyzer Status page in the i-STAT 1 Handheld will list the CLEW and JAMS software versions currently installed.
System Software Updates
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View our Technical Bulletins to get instructions on how to update
i-STAT 1 Handheld software.
System Software Updates
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The CLEW software update may be performed on computers with Windows 2000, Windows XP, or Windows 7 operating systems. The software executable file is compatible with both 32-bit or 64-bit systems.
Note: Although you may perform the CLEW/JAMS software update on the systems listed above, the Central Data Station application will not be validated for any operating system higher than Windows XP 32-bit.
System Software Updates
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When using CDS or DE to perform the software update on the analyzer using a network downloader, it is necessary to update CDS or DE first.
Otherwise, the order of update does not matter.
Follow the software update instructions applicable to your i-STAT 1 data management use model.
System Software Updates
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No, when using a serial downloader, select only from the available COM ports (e.g. COM1, 2, etc.) within the Jammlite Utility dropdown menu.
System Software Updates
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On the handheld screen, the message, "CLEW Expiring, Update Required" displays on the Test Menu screen 15 days before the CLEW version will expire.
System Software Updates
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The handheld's CLEW software has expired and the software update instructions must be performed before testing can be enabled.
System Software Updates
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Abbott Point of Care recommends that the external Electronic Simulator be run after performing the software update.
System Software Updates
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Due to the continuous manufacturing process improvements to the
i-STAT 1 System, it is necessary to update standardization values from time to time to maintain long-term consistency of performance. These updates are equivalent to manually adjusting calibration on a traditional laboratory analyzer.
New CLEW software is updated twice a year and re-establishes these standardization values and incorporates refinements to the internal quality monitoring system. New JAMS application software allows the i-STAT 1 Handheld to recognize any newly launched cartridge types and to perform any newly launched features.
System Software Updates
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You may print or download i-STAT 1 System Update Packets on our website.
System Software Updates
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Yes, the i-STAT 1 Handheld may be updated to the latest CLEW and JAMS software regardless of what version is currently installed.
System Software Updates
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System Software Updates
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No, a data management system is not required to update i-STAT handhelds.
System Software Updates
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Abbott Point of Care does not have a recommendation for completion of the update within the same day. However, because the CLEW software does re-establish standardization values and incorporates refinements to the internal quality monitoring system, we do recommend that once the update process begins at a facility, the update process be completed for all handhelds as soon as possible.
System Software Updates
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Technical support is available 24/7. Choose one of the available options below.
Fill out the Contact Us form and select Technical Support. To serve you in the most efficient manner, please include details that are applicable:
System Software Updates
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You can download Value Assignment Sheets from pointofcare.abbott for the correct target values and ranges for your i-STAT test cartridge controls and calibration verification materials.
You may also access electronic Value Assignment Sheets (eVAS). Make sure you select the correct CLEW version.
General Product Information
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General Product Information
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The serial number for the downloader is located on the underside of the downloader. The serial number will start with one of the following prefixes: DS, DN, DRS, DRN, or DRC.
General Product Information
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You may call our Piccolo Xpress technical support line at 1-800-822-2947, Option 2, available 24 hours a day, 7 days a week.
General Product Information
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General Product Information
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Abbott Point of Care offers several resources about IQCP, a new quality control option for non-waived testing under the Clinical Laboratory Improvement Amendments.
Read our IQCP Frequently Asked Questions and watch the webinar, A Practical Approach to Developing an Individualized Quality Control Plan (IQCP) and Developing IQCPs based on CMS’ NEW CLIA Interpretive Guidelines.
Other
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When you register for pointofcare.abbott and opt-in for information from Abbott Point of Care, you will receive communications on upcoming webinars, product updates and can access to tutorials and training materials for the i-STAT System.
Other
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Links which take you out of Abbott worldwide websites are not under the control of Abbott, and Abbott is not responsible for the contents of any such site or any further links from such site. Abbott is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the linked site by Abbott. The website that you have requested also may not be optimised for your screen size.
Please be aware that the website you have requested is intended for the residents of a particular country or countries, as noted on that site. As a result, the site may contain information on pharmaceuticals, medical devices and other products or uses of those products that are not approved in other countries or regions.
The page you are trying to access is best viewed on a desktop or laptop computer.