Support

How to use the
Consumer Choice Page >>

Learn more about how to use the basic features of the Consumer Choice Page and the information about participating companies that it provides.

Support for issues you may experience using the Consumer Choice Page

This page provides support for technical issues directly related to the functionality of the Consumer Choice Page, as well as answers to frequently asked questions. Before using these tools, please consider the following:

• If your browser blocks third-party cookies, it may interfere with the functionality of this page and stop your out out choices from being set in your browser -- Learn more.
• When status is unavailable for a company, or an opt out request is not completed, it is logged and reported automatically. Therefore, it is not necessary for you to report these events.
  • If you received a significant number of reports of status unavailable or opt outs not completed, it is likely that software or settings on your computer are interfering with the function of the opt out tool – Learn more;
  • If you received only a small number of errors, this may indicate a temporary issue with those particular companies’ opt outs. Please try again in a few hours or a few days.

Feedback from users of this site will be used to help improve these support features.

The opt outs provided by our participating companies apply to the collection and use of interest-based information to serve ads. There are other types of online advertising, and you will continue to receive online ads on the Web sites you visit. This page does not provide support related to blocking advertisements. To learn more about how advertising helps support the free content, products and services you get online, click here. Related Articles: What is online behavioral (or interest-based) advertising? How can I learn more about online advertising and how it works? What are the benefits of online behavioral advertising for me? Will the Consumer Choice Page block me from receiving any ads or email advertisements?

We understand that getting unwanted emails can be a frustrating. However, the Consumer Choice Page does not offer an email opt out, and does not remove your email address from any marketing lists. The purpose of the Consumer Choice Page is to allow you to indicate your preference not to receive interest-based ads [link]. We do not provide support for opt outs to unsolicited or “spam” email. To learn more about spam email and what you can do about it, see the Federal Trade Commission's web site for consumers. Related Articles: What is online behavioral (or interest-based) advertising? How can I learn more about online advertising and how it works? What are the benefits of online behavioral advertising for me? Will the Consumer Choice Page block me from receiving any ads or email advertisements?

You can use the controls in your web browser to delete, allow, or block some or all cookies. Learn more about cookies, and how to manage them here.

Related Articles:
What are cookies and how are they used in online advertising?
What are opt out cookies and how do they remember opt out preferences?

The opt outs provided on the consumer page only work via the Web. We cannot opt you out on your behalf. This is because the opt outs are tied to your web browser profile, and not to personal information about you. Learn more about how the opt outs work.

You should directly contact the web site in question. The opt outs provided through this Site do not remove personal information about you from the Internet. Learn more about how the opt outs work.

Many web sites have links to the Consumer Opt Out Page through notices provided on their sites or in their privacy policies. The presence of the this link indicates that a Web page or advertising company is participating in the Cross Industry program to provide enhanced consumer notice and choice for interest-based advertising. Communications relating to any other issue should be sent to the Web site you are visiting.