FAQ

Accessing your account

Why has the login changed from username to email? 

Social sign in is here! Our new identity management system is currently being rolled out which will offer a lot of exciting features for the Best Recipes audience in the future. 

If you choose not to login via social media, you will need to use your email address and existing password.

You will then need to enter your first and last name to complete your profile within the 'registration' process. If you don't do this, your form will error.

My password isn't working

Please try resetting your password via the 'forgot your password' link and then follow the prompts. Please note the reset email will expire after 60 minutes. When choosing your new password, please enter at least 8 characters from at least 3 different character groups e.g uppercase, lowercase, numbers, special characters.  

Do you have a taste.com.au account and a bestrecipes.com.au account? If you're having trouble logging into Best Recipes and are signed up to both accounts, you will need to use your email address and taste.com.au password to access Best Recipes.  If you can't remember your taste.com.au password, or you would like to change your password in the future, you will need to update it via your taste.com.au account.

If you are still experiencing issues, could you please send an email to admin@bestrecipes.com.au including a screenshot of the issue, so that we can help you further. For anything taste.com.au related, please email admin@taste.com.au

I can't remember my password, how do I reset this? 

Please try resetting your password via the 'forgot your password' link and then follow the prompts. Please note the reset email will expire after 60 minutes. When choosing your new password, please enter at least 8 characters from at least 3 different character groups e.g uppercase, lowercase, numbers, special characters.  

I can't remember my email, can you tell me what it is? 

If you have forgotten your email, please send an email to the team at admin@bestrecipes.com.au stating your username. You will need to provide us with the username linked to your account, so that we can confirm your email address. 

I have had an account with Best Recipes for a long time, but when I try to login, it's asking me to register? 

As we have recently updated our sign in process, we require all users to update their details.  Please enter your first and last name and any other details, and click submit. Once this has been completed, you will be able to access your existing account with all of your saved recipes. 

What changes have been made to my member profile?

We updated the member profiles to be much simpler with just your account details, preferences and link to your personal recipe books. All the member profiles are now set to private, so only you can access your account. Visitor messaging, groups and friend lists is no longer part of member profile pages.

I can't see a login field on the login/sign up page. 

You will need to ensure that javascript and flash is enabled on your browser.  This allows the login field to generate on screen. If this is enabled and it is still not working, we recommend using the latest version of Chrome browser.  Follow this link to install this on your desktop, tablet or mobile. 

Please ensure you set Chrome as your default browser, once this is installed. See link for instructions. 

I have tried all of the above and it still doesn't work! 

We recommend using the latest version of Chrome browser.  Follow this link to install this on your desktop, tablet or mobile. 

Please ensure you set Chrome as your default browser, once this is installed. See link for instructions. 

For any other issues, please contact the Best Recipes team at admin@bestrecipes.com.au with the below details: 

1. What browser are you using? (Chrome, Firefox, Edge etc) 
2. What device are you using (Tablet, mobile, desktop) 
3. What error messages are you receiving? Please attach any screenshots of the issue. 
4. Include a screenshot of the error you're receiving

Saving recipes

How do I save a recipe?  

Every recipe on the site can be saved and organised into personal collections of folders in your own recipe book. To save just click the on the save button, located directly underneath the recipe description. You will be able to select an existing recipe book or save into the default My Favourites folder.  You can access all of your saved items by clicking on the Edit Profile button at the top right corner of the page, and selecting My Recipe Book tab. 

How do I create a new folder in my Recipe Book?

To create a new folder, access your My Recipe Book in your profile. Click on the New Folder button and give your new folder a name. At this stage you can't create a new folder from a recipe page. You can edit the folders name at any time by clicking on the edit button (looks like a pencil) and re-naming the folder. 

Where do I find recipes I've saved? 

Recipes are saved into your private recipe books. To access your personal recipe book, members need to first login. At the top of the page in the navigation bar, click on Edit Profile and you will be taken to your personal page with your My Details and My Recipe Book. If you need any help, please send an email to admin@bestrecipes.com.au and we would be happy to guide you.

How do I print a recipe? 

You don't need to be logged in to your Best Recipes account to print a recipe, just click the Print button located in the tool bar underneath the recipe description.

How do I add one of my recipes?

You can add your original recipes on our Submit a Recipe page. We've made some updates to our recipe submission form since we relaunched in September 2014. We've heard your feedback that it was a bit tricky or time-consuming to share a recipe so we've simplified the process removing some mandatory fields and allowing you to add ingredients and measurements as text. You can now take a photo on your mobile phone or add it straight from your phone's camera roll. 

Where do I find the latest recipes? 

You can find the latest recipes shared by home cooks and the Best Recipes team in two places. You can find a full list of all recipes published within the last 90 days on our Latest Recipes page under the Recipes index. There's a carousel at the bottom of the homepage shows the 15 most recently submitted recipes.

How do I search for recipes? 

There is a search bar located at the top of every page, or by clicking on the magnifying glass icon when using your mobile or tablet. The new site is designed to be responsive – this means it adjusts to the display you are using and may look different on different computers and tablets. You can search by recipe name, ingredient, username of home cook or other keywords. The search results will return with the most relevant and popular recipes and related collections. 

I really like recipes by another home cook. How do I find more of them? 

You can search for recipes created and shared by a home cook by typing in the searchbox their username (exactly as it's written) in the searchbox. 
 

Reviews

How do I make a comment or share a review of a recipe? 

Only members are able to review and comment on recipes. The comment/review section is at the bottom of each recipe. You can leave a comment with what you thought of the recipe, any changes you made or would make next time and a star rating (1-5). We ask that our home cooks be polite and factual when sharing their opinions of recipes. Our editorial team reserve the right to remove or edit comments that  breach our terms and conditions. 

Where do I find the latest reviews? 

You can find the latest reviews shared by home cooks in two places. You can find a full list of all recipes published within the last 90 days on our Latest Reviews page under the Recipes index. There's also the five most recently reviewed recipes in a box called Latest Reviews on the right-hand side of every page.

How do I access my own reviews? 

You can find your reviews and comments on recipes within your My Recipe Book in a folder called My Reviewed Recipes. 

Why don't some recipes have photos?

Our images come from home cooks who have created and shared their recipes. As our site was created almost 10 years ago, before mobile phones had cameras, the majority of the original recipes were submitted without photos. We love seeing your recipe images so have created a carousel of recipe images shared by our home cooks. Share your photos by clicking the Add your photo button underneath the recipe image on each recipe page. 

How do I update/register to try new products?

We are re-launching our product sampling program in October with a new name - Best in Basket. Our Best in Basket members sign up to receive free products to trial and share their thoughts and experiences with the community. You can sign up for Best in Basket or update your current preferences now through your member profile. 

Site updates

Where has the menu planner gone to?

The menu planner was not moved over to the new Best Recipes. We've found that our members aren't using the menu planner in its current format but may re-invent this feature in future.

Where have the forums gone? 

With the rise of social media, we know that our member's conversations about food weren't just in our forums. There are fantastic food discussions happening across our Facebook page and we want to keep the conversation flowing on our recipes and how-to guides. We found that the forums weren’t being used by the majority of members, so the forums and private messaging is not a part of the new Best Recipes. We moved all the recipe discussions you've had in our forums into the comments on the recipe pages. We have expanded the review feature to include comments to make it easier to rate, review and ask questions of your fellow home cooks.

I really miss a feature from the old site - are you going to bring it back? 

The Best Recipes community is so passionate about creating and sharing recipes. We're listening to your feedback and using this to help inform the building of new features and fixing bugs and issues with the site. If you have feedback please send the team an email at admin@bestrecipes.com.au 

I need help! How can I ask you a question?

All feedback and questions can be sent to admin@bestrecipes.com.au

Newsletter subscriptions

How do I opt in to the Best Recipes newsletter? 

Please login to your account and follow the below steps. 

How do I unsubscribe from the newsletter?