Frequently Asked Questions
Everything you need to know
so you can get on the road.
- FAQs about moving to the new MapQuest.com
- How to customize your route by dragging
- Accounts and My Maps on MapQuest!
- How Do I Use Route Planner?
- How Can I Avoid Road Features Like Highways and Toll Roads?
- How Can I Optimize My Route?
- How and why to create a free MapQuest account
- How to Log in to your MapQuest account
- How to manage your MapQuest account
- What is My Maps?
- How to start your first My Maps collection
- How to save places (pins) to your My Map
- How to find addresses, businesses and more
- How to get directions to the places you find
- How to use the Search Nearby feature
- How to share your map or route
- How to embed your maps or directions
- How to share a map on Facebook or Twitter
Popular Topics
Route Planner is back and better than ever!
Your MapQuest account
My Maps on MapQuest.com
How to Find Places
How to share maps and directions
Our Team
Get help from people you’ll like talking to.
Need help? Have a question? An idea? Meet your biggest fans. We’re here to listen and steer you in the right direction. We have a passionate group of customer advocates that lead our ever-growing support team. Not only are they our biggest fans, they’re yours too.
Jordan
Head of Support
Annalise
CX Lead
Christina
Business Support Lead
Troubleshooting
Some of the most common
topics that come up.
- MapQuest.com System Requirements
- Using a supported browser but still having website trouble?
- Remove unwanted ads or add-ons, try private browsing
- Is MapQuest.com not locating you correctly?
- Why does MapQuest want to locate me?
- Internet Explorer location troubleshooting
Website Troubleshooting
Having trouble with the current location feature?