Over 86,000 trade businesses across 1,300+ service categories
13 years. 86,000+ top notch tradies. 1,000,000+ happy Aussie homes.
Built on quality and trust.
We believe in making life easier for each one of our customers, tradies and partners.
We know that every project and every home is priceless and we will always go the extra mile to connect you with the best tradies and provide any help you need along the way. That's why we have the highest standards in the industry, from our signup process and ongoing checks, through to our verified customer recommendations.
Why choose hipages?
Only top notch tradies
We speak with all our tradies before they join, and our Trust and Quality team have systems to continuously monitor ABN, licences and solvency information.
Verified recommendations
We have a dedicated team to review and verify all recommendations. Only then are they published.
Customer Support
Have a question or need a hand? Feel free to phone, live chat, or email our dedicated team - we're here to help!
Only top notch tradies
We are proud of our expert, top notch tradies here at hipages. We have a thorough screening process to ensure each tradie meets our high standards before they join our platform.
How do we screen our tradies?
- We speak with all tradies before they join.
- Tradies make a pledge to act with the utmost professionalism.
- Daily ABN checks against the Australian Business Register.
- Weekly licence checks to ensure they are current.
- Weekly insolvency checks through CreditorWatch. This looks for any external administration, registered defaults, court actions or insolvency, deregistration, strike offs, or winding up documents that have been lodged.
- Monitoring of government websites and social media for formal findings related to our tradies.
- Mediation process by our Trust & Quality team for any negative feedback.
If we find that a business has acted inappropriately, we would remove them from our platform and our systems would prevent them signing up again.
Did you know...
hipages created licensedtrades.com.au, Australia's only comprehensive licence checking site. We track 1,500,000 licenses across 47 licensing bodies to ensure our tradies have the right license for their profession.
Verified recommendations
We encourage all our customers to give feedback to their tradie - not only does it help tradies improve their service, it helps other customers choose the best tradie for their job! Our feedback system ensures that tradies are rewarded for good work and held accountable for any problems.
How do recommendations work?
- New tradies are asked if they'd like to provide two references from customers they've worked with prior to hipages. We call to verify the references before publishing.
- Customers are invited to complete our feedback questionnaire for each job, and can choose whether this feedback is shared with the tradie. Tradies are also encouraged to respond to this feedback.
- Our Trust & Quality Team review all feedback and the customer is called when clarification is needed.
- Recommendations are checked to ensure they're genuine, after which they are published and marked as "Verified". If we see any negative feedback we work with both the tradie and customer to resolve any hiccups.
Customer support
We have a dedicated customer support team here in Sydney to ensure your home improvement job runs smoothly. We can also help mediate if you have have any issues. If you need help choosing a tradie or have any questions, just ask - we are here to help.
Secure payments
You have the option to use our free payments feature, for fast secure payments at the click of a button. Available on both our app and website.
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