Our users are the heart of our company and service. So it was heartbreaking to see that some of our users were upset to learn about how we monetize our free service.
And while we try our best to be open about our business model, recent customer feedback tells me we weren’t explicit enough.
Sure we have a Terms of Service Agreement and a plain-English Privacy Policy that our users agree they have read and understand before they even sign up, but the reality is most of us -
myself included - don't take the time to thoroughly review them.
So we need to do better for our users, and will from this point forward, with clearer messaging on our website, in our app, and in our FAQs. We will also be more clear about our data usage in our on-boarding process. The rest will remain the same: providing a killer service that gives you hours back in your day while protecting your privacy and security above all else.
I can't stress enough the importance of your privacy. We never, ever release personal data about you. All data is completely anonymous and related to purchases only. To get a sense of what this data looks like and how it is used, check out the Slice Intelligence blog.
Thank you for being such an important part of our company. If there's more we can be doing better, please let me know.
Jojo