National

Doug Dingwall

Doug Dingwall is a reporter for The Canberra Times

A debt collection agency contracted by the Department of Human Services under its "robo-debt" program was paid by commission.

'Robo-debt' collectors paid by commission, had KPIs

A debt collection agency contracted by the Department of Human Services under its controversial "robo-debt" program was paid on a commission basis used by private companies and had KPIs, a Senate inquiry has heard.