Delivery
- When will I receive my order?
- How much does delivery cost?
- Where will my order be shipped from?
- Do you deliver to PO Box addresses?
- Do you deliver overseas?
- Where's my order?
- How long does delivery take?
- How do I track my order?
- I have not received any shipment confirmation.
- If I only placed one order, why am I receiving multiple parcels?
- I’ve received one item but where’s the rest of my order?
- My order arrived damaged.
When will I receive my order?
Delivery times vary according to where the seller is based and where the customer is based. You can check where the product is shipping from on the product page underneath the price. Delivery to metro areas will be faster than to regional areas.
How much does delivery cost?
Standard delivery, Australia-wide, is included in the price. If express delivery is available it will be offered at the additional price shown. Delivery of heavy or bulky items may also incur additional costs. Please refer to the shipping information provided for the product. If you need further assistance please contact us on 1300 656 059, email us at help@thestore.com.au or contact us here.
Where will my order be shipped from?
Our sellers are brought to you from across Australia and overseas. Therefore, products are shipped from various locations. Each product page will show the product’s shipment location.
Do you deliver to PO Box addresses?
Please check delivery details on the product’s page, as some of our sellers may not deliver to PO Box addresses. Unfortunately, framed prints cannot be delivered to a PO Box address.
Do you deliver overseas?
Unfortunately, international delivery is not yet available, but we are working on this for the very near future!
Where's my order?
We work with lots of sellers around Australia (and overseas - to be included at later date).Therefore, products are shipped from different places, which can involve different timeframes to reach you. Orders consisting of multiple items by different sellers will be delivered separately due to sellers’ different locations. As soon as your order has been shipped, you will receive a Shipment Confirmation email containing a tracking reference for monitoring delivery progress via the courier’s website. Please also check your Spam folders for this email, just in case! If you’re not at home to sign for your order, the courier company will leave a delivery notification card containing details for collection. It is likely that your order will be waiting for you at your local Post Office. If you have not received your order or have any issues with delivery, please contact us on 1300 656 059, email us at help@thestore.com.au or contact us here and our customer service team will be happy to help you.
How long does delivery take?
Products are generally dispatched within 24 hours, whenever possible, and standard shipping within Australia usually takes 3-7 business days, with international delivery 14-28 business days, where available, but please check the product’s delivery description for full details. Please be aware that personalisation, customisation, e.g. framing, and international options can add extra time to delivery expectations. Signed, limited edition prints and framed photographs may take up to 25 business days. *Regarding art prints, we do not print the full edition numbers at once, so new batches from the edition may need to be printed, and then signed by the artist subject to their availability, which can delay delivery time.
How do I track my order?
As soon as your order has been shipped you will receive a Shipment Confirmation email containing a tracking reference for monitoring delivery progress via the courier’s website. Please also check your spam folders for this email, just in case!
I have not received any shipment confirmation.
We send shipment confirmations by email as soon as your order has been shipped. Kindly check the delivery details for your item, as some orders, e.g. personalised products or art prints, can have a longer shipment timeframe. Please ensure that your correct email address was supplied with your order and please also check your Spam folders in case the email has been delivered there. If there’s still no sign of your shipment confirmation email, please contact our customer service team on 1300 656 059, by emailing help@thestore.com.au or contact them here, and will be happy to check the shipment details for you.
If I only placed one order, why am I receiving multiple parcels?
Our sellers are brought to you from around Australia. Therefore, if your order contains multiple items by different sellers, they will each be shipped separately from each seller’s location.
I’ve received one item, but where’s the rest of my order?
My order has arrived damaged.
Please take a photograph/s showing the damage and email it to our customer support team at help@thestore.com.au within 2 days of receiving your goods. We will be happy to arrange a replacement or full refund.