My bank account is overdrawn
You can get help to manage your money if your bank account is overdrawn.
How a bank account can be overdrawn
A bank account is overdrawn if your balance goes below zero.
This can happen if:
- it looks like you have money to take out but another transaction hasn’t gone through yet
- you use direct debit to pay your bills
It is then a debt to the bank. Your bank might also charge you a fee. You have to pay the debt and fee back to them.
Sometimes your bank will take money from your account to pay off the debt and fee. They can take no more than 10% of your Centrelink payment. This is to protect your payment.
Bank means a bank, building society or credit union where you have an account.
Protected payments
Under the Code of Operation, your bank can take no more than 10% of your payment if you get:
- ABSTUDY
- Age Pension
- Australian Victim of Terrorism Overseas Payment
- Austudy
- Bereavement Allowance
- Carer Allowance
- Carer Payment
- Crisis Payment
- Disability Support Pension
- Double Orphan Pension
- Education Entry Payment
- Farm Household Allowance
- Income Support Bonus (payment no longer exists)
- Mobility Allowance
- Newstart Allowance
- Parental Leave Pay
- Parenting Payment
- Partner Allowance
- Pension Supplement
- Schoolkids Bonus
- Sickness Allowance
- Special Benefit
- Widow Allowance
- Widow B Pension
- Wife Pension
- Youth Allowance
Also, if you get one of the payments above, your bank can take no more than 10% of your:
- ABSTUDY supplements
- Assistance for Isolated Children
- Baby Bonus
- Bereavement Payment
- Carer Adjustment Payment
- Carer Supplement
- Child Care Benefit
- Child Care Rebate
- Child Disability Assistance Payment
- Clean Energy Advance
- Dad and Partner Pay
- Energy Supplement
- Essential Medical Equipment Payment
- Family Tax Benefit
- Low Income Family Supplement
- Low Income Supplement
- Newborn Upfront Payment and Newborn Supplement
- Pension Bonus Bereavement Payment
- Pension Bonus Scheme
- Pension Bonus Top Up
- Pensioner Education Supplement
- Pension Loans Scheme
- Pharmaceutical Allowance
- Remote Area Allowance
- Rent Assistance
- Single Income Family Supplement
- Stillborn Baby Payment
- Telephone Allowance
- Utilities Allowance
- Work Bonus
- Youth Disability Supplement
And, they can take no more than 10% of these Department of Veterans' Affairs payments:
- Crisis payment
- Defence Force Income Support Allowance
- Education Entry Payment
- Income Support Supplement
- Periodic Payments of Wholly Dependent Partner's Pension
- Service Pension – age, invalidity, or partner
- War Widow(er)'s Pension
You can repay more than 10% if you wish.
This agreement does not cover all other types of income. Speak to your bank about their fees and repayment policies.
For example
If you get a payment of $200, you can keep at least $180 (90%) of your payment. The bank can take up to $20 (10%) to repay the debt and fee.
Banks that agree to the protected payment
A list of banks, building societies and credit unions that agree to the Code are on these websites:
- Australia Bankers' Association members
- Australian Finance Conference members
- Customer Owned Banking Association (COBA) members who have signed the COBA Code of Practice
When the Code doesn't protect your payment
The Code doesn't protect you if:
- your account is overdrawn due to a dishonest or unlawful act
- a third party gets money you owe them from your account - for example, they have a court order to do so
Help
Talk to your bank if you overdraw your account. They can help you manage your debt.
You need to respond to requests from your bank about your debt within 60 days. If you don’t they could:
- report this to a credit reporting body that could affect your credit rating, or
- take legal action to force you to repay your debt
If you can't resolve disputes with your bank, contact the:
Help from us
If you don’t have enough money to live on, we can help. We'll check if your bank has followed the Code. Call your regular payment number if you’d like us to help.
Read about:
- tips and tools to manage your money
- social work services
- translated payment information in your language
To speak to us in your language, ask for an interpreter at a service centre or call our Multilingual Phone Service.
Other support services
Find a financial counsellor in your area on the Financial Counselling Australia website.
Page last updated: 13 April 2017