Being human in a digital world
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Customer feedback provides valuable insight into how you can improve not only products and services, but also business success.
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In an increasingly competitive marketplace, customer experience has become the great differentiator. Here’s why.
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Physical and digital forms of currency continue to be repurposed, from the expiry of pounds and shillings in the 60s to the introduction of ATMs in the 80s. But digital currency is developing even more quickly – and many argue that the redundancy of cash is a question of not if, but when. Does it all sound a little confusing? Watch this short animation on the history – and future – of money. It might help assuage you that the way currency is designed is most often with humans in mind.
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As we look to the future, design thinking will play an increasingly critical role, and organisations will need to evolve and embrace this creative and agile practice if they are to stay ahead of the pack.
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Human centred design is a practice that is increasingly being used by a wide range of organisations and industries around the world – from Silicon Valley and the banking sector to UNICEF and IKEA – but what exactly is it?
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From innovative products and services to basic health and education, human centred design is emerging as one of the most effective ways to improve people’s lives. Not sure if you have encountered it yet? Read about some of the places it is being used in new and exciting ways.
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As human centred design rides a wave of popularity, we look at why this creative approach to innovation, which puts people before processes to produce value and solve real world needs, is proving so alluring and successful
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With the very nature of work being fundamentally altered forever, a new set of skills, attitudes and behaviours are proving vital in equipping employees to not just survive, but thrive
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From automated robot advisers to a global digital ledger, the financial landscape is transforming before our eyes.
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Change is in the air as plastic cards and mobile phone apps spell the end of cold, hard cash
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When it comes to working, change is the ‘new norm’ so we need to embrace and evolve with it if we are to succeed in the workplace of tomorrow