- published: 10 Jan 2009
- views: 22515
A Service Desk is a primary IT service within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff. But also to satisfy both Customer and IT Provider objectives. "User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for service.
A significant number of organizations have implemented a central point of contact for handling customer, user and other issues. The service desk types are based on the skill level and resolution rates for service calls. The different service desk types include:
The ITIL approach considers the service desk to be the central point of contact between service providers and users/customers on a day-to-day basis. It is also a focal point for reporting incidents (disruptions or potential disruptions in service availability or quality) and for users making service requests (routine requests for services).
Service may refer to:
ITIL's IT Service Support Module offers best practices to make sure IT Services to be highly available. ManageEngine ServiceDesk Plus Enterprise Edition implements IT Service Support modules. http://www.manageengine.com/ServiceDeskPlus?utm_source=youtube&utm;_medium=cpc&utm;_campaign=role-servicedesk-1
This video talks about: Service Desk Responsibilities Lodging Incident Service Requests 1.Allocating category and prioritizing 2.Providing first line investigation and Diagnosis 3.Resolving incidents/service requests 4.Escalating incidents/service requests on a need basis 5.Keeping users informed of the progress 6.Closing all resolved incident tickets and request tickets 7.conducting customer/user satisfaction callback/surveys 8.Updating CMS as directed and approved by configuration management. Service desk structures - 1.Local Service Desk 2.Centralized Service Desk 3.Virtual Service Desk 4.Follow the sun 5.Specialized Service Desk groups 6.Local Service Desk Click the following link for more details http://goo.gl/0lxMD1
www.myTCScareer.com Flight delayed in Tokyo, harvesting stopped in South Africa, or just a laptop not starting up in Debrecen…they are all awaiting for your action! IT Infrastructure Services unit is a multinational team, providing IT infrastructure support to the world’s most prestigious companies. There are more and more businesses that decide to outsource their IT support to TCS thanks to our continuous success. The most important contributor to this achievement is the professional team with multiple language skills and passion for helping our customers. Get in touch with customers from all corners of the world and be one whom they are thankful to.
http://www.RoadrunnerDomains.com is happy to bring you a funny clip about the internet help desk. RoadrunnerDomains.com is proud of our professional and friendly 24/7 sales and service. They will be happy to handle any of your questions or problems not matter how small or insignificant.
Download a free 30-day trial of SolarWinds Web Help Desk now: http://bit.ly/Manage_IT_HelpDesk IT and customer service do not need to be mutually exclusive terms. Come learn real world tips and tricks on how you can use your helpdesk system to make life for you and your users a happier place.
http://www.trainsignal.com/course/151/itil-service-operation?utm_source=YouTube&utm;_medium=SocialMedia&utm;_campaign=ITILServOpServDesk In this free video from our ITIL® Service Operations Training, Instructor Lowell Amos illustrates the different ways that organizations can choose to organize their IT service desks. You can gain access to our entire IT training library by clicking on the above link and signing up for a free trial. -~-~~-~~~-~~-~- This channel is an archive! Subscribe to Pluralsight for new IT Pro training ➨ https://www.youtube.com/user/Pluralsight?sub_confirmation=1 -~-~~-~~~-~~-~-
Today's agile, efficient organisations require an IT service desk that is just as agile and flexible. Employee expectations are always rising, whilst their dependence on technology to get the job done has never been higher. Fujitsu's Service Desk capabilities are built to help your organisation succeed, and maximise your employees' potential with 24/7 support, a wide range of user interactivity options and fully global, multilingual capability. Find out more at www.fujitsu.com/service-desk
This video is about Top 10 Help Desk Interview Questions and Answers. It is more tailored more towards the customer services side of things and can be used as teaching/coaching material. Cheap Electronics: goo.gl/fwcKVq goo.gl/Pf5E16 | COBUMAN | EASY TO FOLLOW COMPUTER HOW TO, SOFTWARE TUTORIALS, REVIEWS, TIPS AND TRICKS. TECHNOLOGY NEWS, MY VLOGS. This video will help you prepare for Help Desk or Customer Service Job Interview. https://www.facebook.com/cobuman Intermediate and beginner difficulty of Desktop Support tutorials and how to instructional videos. Interested in becoming an IT professional? Well, don't worry! I will you teach you the most important tools required for these types of jobs and send you of with confidence. Once you complete my super easy to follow co...
ITIL's IT Service Support Module offers best practices to make sure IT Services to be highly available. ManageEngine ServiceDesk Plus Enterprise Edition implements IT Service Support modules. http://www.manageengine.com/ServiceDeskPlus?utm_source=youtube&utm;_medium=cpc&utm;_campaign=role-servicedesk-1
This video talks about: Service Desk Responsibilities Lodging Incident Service Requests 1.Allocating category and prioritizing 2.Providing first line investigation and Diagnosis 3.Resolving incidents/service requests 4.Escalating incidents/service requests on a need basis 5.Keeping users informed of the progress 6.Closing all resolved incident tickets and request tickets 7.conducting customer/user satisfaction callback/surveys 8.Updating CMS as directed and approved by configuration management. Service desk structures - 1.Local Service Desk 2.Centralized Service Desk 3.Virtual Service Desk 4.Follow the sun 5.Specialized Service Desk groups 6.Local Service Desk Click the following link for more details http://goo.gl/0lxMD1
www.myTCScareer.com Flight delayed in Tokyo, harvesting stopped in South Africa, or just a laptop not starting up in Debrecen…they are all awaiting for your action! IT Infrastructure Services unit is a multinational team, providing IT infrastructure support to the world’s most prestigious companies. There are more and more businesses that decide to outsource their IT support to TCS thanks to our continuous success. The most important contributor to this achievement is the professional team with multiple language skills and passion for helping our customers. Get in touch with customers from all corners of the world and be one whom they are thankful to.
http://www.RoadrunnerDomains.com is happy to bring you a funny clip about the internet help desk. RoadrunnerDomains.com is proud of our professional and friendly 24/7 sales and service. They will be happy to handle any of your questions or problems not matter how small or insignificant.
Download a free 30-day trial of SolarWinds Web Help Desk now: http://bit.ly/Manage_IT_HelpDesk IT and customer service do not need to be mutually exclusive terms. Come learn real world tips and tricks on how you can use your helpdesk system to make life for you and your users a happier place.
http://www.trainsignal.com/course/151/itil-service-operation?utm_source=YouTube&utm;_medium=SocialMedia&utm;_campaign=ITILServOpServDesk In this free video from our ITIL® Service Operations Training, Instructor Lowell Amos illustrates the different ways that organizations can choose to organize their IT service desks. You can gain access to our entire IT training library by clicking on the above link and signing up for a free trial. -~-~~-~~~-~~-~- This channel is an archive! Subscribe to Pluralsight for new IT Pro training ➨ https://www.youtube.com/user/Pluralsight?sub_confirmation=1 -~-~~-~~~-~~-~-
Today's agile, efficient organisations require an IT service desk that is just as agile and flexible. Employee expectations are always rising, whilst their dependence on technology to get the job done has never been higher. Fujitsu's Service Desk capabilities are built to help your organisation succeed, and maximise your employees' potential with 24/7 support, a wide range of user interactivity options and fully global, multilingual capability. Find out more at www.fujitsu.com/service-desk
This video is about Top 10 Help Desk Interview Questions and Answers. It is more tailored more towards the customer services side of things and can be used as teaching/coaching material. Cheap Electronics: goo.gl/fwcKVq goo.gl/Pf5E16 | COBUMAN | EASY TO FOLLOW COMPUTER HOW TO, SOFTWARE TUTORIALS, REVIEWS, TIPS AND TRICKS. TECHNOLOGY NEWS, MY VLOGS. This video will help you prepare for Help Desk or Customer Service Job Interview. https://www.facebook.com/cobuman Intermediate and beginner difficulty of Desktop Support tutorials and how to instructional videos. Interested in becoming an IT professional? Well, don't worry! I will you teach you the most important tools required for these types of jobs and send you of with confidence. Once you complete my super easy to follow co...