Help

How to contact the Guardian and Observer

Contact details for people and departments at the Guardian, Observer and the Guardian website.

Help

How to contact the Guardian and Observer

Contact details for people and departments at the Guardian, Observer and the Guardian website.

UK main office

Please address written correspondence to The Guardian, Kings Place, 90 York Way London N1 9GU, United Kingdom.

The switchboard number for the London office of the Guardian, the Observer and the Guardian website is:

020 3353 2000 or dialling from overseas +44 20 3353 2000.

US main office

Contact details for the Guardian US office

Australia main office

Contact details for the Guardian in Australia

To contact editorial departments and desks

Please take care to send queries to the correct destination as there is no guarantee that messages will be forwarded.

For information on how to contact Guardian journalists securely please read this guide. We recommend you use the Guardian’s SecureDrop portal.

To contact any member of staff
Individual staff, whether editorial or commercial, can be contacted using this email format:

  • Firstname.lastname@theguardian.com
  • Firstname.lastname@observer.co.uk

Letters to the editor
Letters for publication should be sent to these addresses. The sender’s full postal address and phone number are required, for verification only:
Guardian: guardian.letters@theguardian.com
Observer: observer.letters@observer.co.uk

Corrections and clarifications of editorial content – the readers’ editors
It is the policy of the Guardian and the Observer to correct significant editorial errors and handle editorial complaints as soon as possible. The readers’ editors are independent internal ombudsmen and can be contacted as follows:

Paul Chadwick – Guardian global readers’ editor
guardian.readers@theguardian.com
Guardian readers’ editor page

Stephen Pritchard – Observer readers’ editor
observer.readers@observer.co.uk
Observer readers’ editor page

Please note that queries about subscriptions, vouchers, reader offers, advertising, marketing and other non-editorial areas are not handled by the readers’ editors. These should be addressed to the relevant non-editorial departments. Story suggestions should also be sent to the relevant editorial departments.

Legal complaints
Legal complaints should be addressed to our Editorial Legal Services department at: Kings Place, 90 York Way London N1 9GU

Moderation
For more information about moderation and to contact the moderation team, please see this page:
theguardian.com/community-standards

The Guardian: editorial departments and desks

The Observer departmental emails

CUSTOMER SERVICES


Website and mobile user help at the Guardian

For any problems using the website, our mobile apps and their links, or general questions and feedback about the Guardian network, please see our FAQs.

To report a suspected security vulnerability

If you spot a potential security vulnerability in the Guardian’s websites and apps, we’d be grateful to hear from you. Please send an encrypted email to appsec@theguardian.com using this PGP key. If possible, include screenshots in your description. We may contact you for more details. Thanks for your help.

Subscriptions

Please ensure that you quote your Subscriber ID when contacting customer services.

Voucher subscription
Email: vouchersubs@theguardian.com
Phone: 0330 333 6767. Lines are open Monday-Friday 8.00am-8.00pm.
Saturday & Sunday 8.00am-6.00pm

Home delivery subscription Email: homedelivery@theguardian.com Phone: 0330 333 6767. Lines are open Monday-Friday 8.00am-8.00pm. Saturday & Sunday 8.00am-6.00pm. Calls cost no more than 01 or 02 numbers from landlines or mobiles.

Guardian daily edition and Guardian app
Email - digitalpack@theguardian.com
Phone: 0330 333 6767. Lines are open Monday-Friday 8.00am- 8.00pm. Saturday & Sunday 8.00am-6pm. Calls cost no more than 01 or 02 numbers -from landlines or mobiles.

Membership

If you have a question about membership, please email membershipsupport@theguardian.com or phone 0330 333 6898.

Guardian Weekly

To read the Guardian’s global edition see Guardian Weekly. If your query concerns your subscription please contact gwsubs@theguardian.com or call 0330 333 6767

Getting the Guardian abroad

The availability of the Guardian and Observer in newsagents is very limited outside of the UK. However, you can still purchase these publications in a small selection of countries and cities, or you can subscribe and have your copy delivered to your door.

For more information on purchasing copies of the Guardian abroad, please contact the international publishing team.

You can subscribe to the Guardian by clicking here and Observer abroad by clicking here or contact our customer service department at Quadrant Subscription Services:

Telephone: +44 (0) 330 333 6767 Fax: +44 (0) 208 261 8433 Email: guardian.subs@quadrantsubs.com
Address: The Guardian and Observer Quadrant Subscription Services, Rockwood House, 9-17 Perrymount Road, Hayward Heath RH16 3DH, United Kingdom

Missing sections

If a section of your Guardian or Observer is missing please telephone 0800 839 100. This is a 24-hour freephone number.

Back issues and circulation

For information on ordering a back issue of the Guardian, click here.

If your query concerns a subscription please contact guardian.pub.subs@quadrantsubs.com or call 0330 333 6767.

If your query concerns a missing section of the paper or supplement please contact 0800 839 100.

If your query concerns UK distribution please contact roger.clapham@theguardian.com

If your query relates to retail supplies please contact business.information@theguardian.com

Feedback around customer services

If you have some feedback about customer services, please contact the Head Of Customer Experience, Natasha Yelland and her team by email on customer.experience@theguardian.com.

Advertisers, sponsorship and e-commerce

To find out more about all advertising and sponsorship opportunities in the Guardian and the Observer, and the Guardian website, click here.

How to contact the press office

If you are a journalist with a media inquiry, please visit the press office page for the relevant contact information.

Freelance contributions

If you would like to contribute freelance content, please ensure you have read our Contributors’ guide.

Story pitches should be sent to relevant editorial department, as listed below.

Any queries you have relating to the freelance charter, or other terms and conditions for the supply of content to GNM, should be directed to our Rights department at rights@theguardian.com

Employment and work experience

If you are interested in working for Guardian News and Media, please see our dedicated careers site at theguardian.com/workforus. All current work experience and internship schemes are detailed on this site under the “Other opportunities” heading.

Content distribution and syndication

For permission to re-publish Guardian or Observer content, or acquire a licence to re-distribute our content, please visit our Syndication website.

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