A la carte services

The service

The baggage franchise corresponds to the number and weight of the authorised items of baggage.

In increasing your baggage allowance online rather than at the airport, you will benefit from a 25% discount.

This service does not apply to oversized baggage. This service is available on all flights operated only by Aircalin.

Prices and booking

Prices for supplementary baggage of 23 Kg max.

*For each country of origin, these prices are calculated at the daily exchange rate of the departure date.

Conditions

• The prices indicated are valid from 01/08/2015 and are subject to modification.
• The prepayment for supplementary baggage service is only available on direct (no stopovers) Aircalin-operated flights (Aircalin tickets plus partner companies are excluded).
• The transfer of the service to another date and on the same itinerary is available at no extra charge (if the flight is eligible). If the service cannot be transferred to the new flight (a non-eligible flight), it will not be refunded.
• The prepaid supplementary baggage allowances cannot be transferred to another person.
• The prepaid supplementary baggage allowances cannot be refunded unless:
  • Aircalin changes your flight and books you onto a flight not operated by Aircalin
  • Due to operational constraints, your baggage cannot be transported on the planned flight
• The refunding conditions for prepaid supplementary baggage allowances are independent of the airline ticket conditions. 

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The service

This paying service allows you to choose your Preferential Seat or your Plus Comfort Seat.

OUR SEAT COMFORT PLUS

Located next to the emergency exits, those seats provide you extra legroom.

For security reasons, Seat Comfort Plus is not accessible to:

- children (aged under 15)

- passengers who cannot understand security instructions given in English or French

- passengers who do not meet the physical requirements (passengers with reduced mobility, elderly passengers…) and cannot assist with emergency procedures if needed

- pregnant women

- passengers whose body mass would restrict access to an emergency exit

- passengers travelling with a pet in the cabin.

The company reserves the right to re allocate a passenger to another seat if if these security requirements are not met even after boarding and seat assignment.

OUR PREFERRED SEATS

Located in the front of the Economy cabin, you’ll be among the first to disembark from the aircraft and gain a precious time regarding arrival procedures.

Prices and booking

The booking of a Plus Seat is possible at the moment of booking and up to 30 hours before departure, on condition of availability.

There are 2 types of seats:

• comfort plus seat: offering extra leg space
• preferential seat: situated at the front of the aircraft, it will allow you to disembark more rapidly

*For each country of origin, these prices are calculated at the daily exchange rates for the departure date

Conditions

Seat Plus is only available on the Aircalin network on Aircalin aircrafts.

• The transfer of the service to another date on the same itinerary is available at no extra charge (if the flight is eligible). If the service cannot be transferred to the new flight, (a ineligible flight or unavailable seats), the service will not be refunded.
• Prices shown are valid from 06/17/2013 and are subject to modification.
• Pre-booking of a Seat Plus depends on the global availability regarding booked seats.
• Passengers wanting to seat next to each other but made separate individual bookings will need to book their Seat Plus individually. For confidentiality reasons, Aircalin cannot reveal the seat selected by other passengers on other bookings.
• Seat Plus pre-booking is entitled to one passenger and cannot be transferred to another person.
• Seat Plus pre-booking is not refundable, unless:
  • Aircalin modify seat assignment for safety/security or operational reasons, even after boarding, and cannot re-seat on an equivalent seat.
  • In case of operational re-shift and Aircalin cannot provide you an equivalent seat on the new scheduled flight
  • Aircalin modify your flight and book you on a flight non-operated by Aircalin
• Pre-booking of a Seat Plus is non-refundable if we upgraded you in a superior cabin for operational or safety reasons.
• Reimbursement conditions for a Seat Plus are different from the flight ticket.
• In case of an aircraft switch, Aircalin will do its best to book you on the same or equivalent Seat Plus, according to the new availability. In this case, passengers won’t be informed before check-in but would be able to verify the reserved seat on their online booking.
• Passengers are still required to check-in before departure. This service is available on aircalin.com or at the airport.
• Passengers with specific needs will have to contact our booking centre directly so our staff could assign them an appropriate seat.
• Pre-booking of a Seat Plus cannot be fully guaranteed for obvious safety/security/operational irregularities reasons, even after boarding.

> More information

It is possible for you to book an extra adjoining seat for your personal comfort (for instance if you are corpulent), or opposite for medical reasons.

For your information, seat width is designed for a waistline of 135cm in economy class and 166cm in Hibiscus class.

In both cases, the second seat will be charged the same as the first one (less taxes)

The service

Take advantage of our new program My Plusgrade.Make a bid, submit your offer and get  the opportunity to upgrade in Business Class if you are in the lucky ones offered the chance to participate. 

Maximum space and comfort

• Our capacious and comfortable seats will offer you a pleasant and relaxing flight.
• You will love the inventive menu ofmeals blending the scents and flavors of New Caledonia with gourmet French and international cuisine.
• Round off your meal with a fine wine from our selection of classic French renowned appellations.

Personalised services

• Dedicated Check-in and priority boarding.
• Prompt disembarkment and priority baggage check-in*
• Before your flight, relax in one of our lounges*

The process

• Make us an upgrade offer for yourself and each passenger traveling under your booking reference, in the event you have been emailed an invitation to do so (14 days prior to your scheduled flight departure). IMPORTANT: not all flights are eligible and invitations are not sent to all passengers. You must enter your bid no later than 5 days (120 hours) prior to scheduled flight departure. 

• If your upgrade offer is accepted, you will receive an emailed confirmation, no later than 24 hours prior to scheduled flight departure. You will also receive a newly-issued E-ticket mentioning the upgrade. 

• Your Payment Card will only be charged once your offer is accepted. 

We wish you Good Luck!

> More information

Conditions

My Plusgrade Aircalin is only available to the passengers receiving an email offering them to make an offer on My Plusgrade Program. Not all flights are eligible and invitations are not sent to all passengers. ​

• ​The hereby General Terms and Conditions (hereafter referred to as the “Terms and Conditions”) apply to any upgrade request (hereafter referred to as a “Request”) made by you (hereafter referred to as “You”) to Air Calédonie International (hereafter referred to as “Aircalin”) in order to upgrade, for a given Aircalin flight, all passengers in the original booking from the cabin class in the original booking to a higher cabin class (hereafter referred to as an “Upgrade”) under the My Plusgrade program.  
• You must be of legal age (18 years or older) and have the capacity to enter a legally binding contract. You will be deemed to have authority to act on behalf of and to bind all the passenger(s) included in the original booking to the hereby Terms and Conditions.  
• You are only allowed to make one Request per flight booked on your ticket. The Request must always be made and paid for with a valid debit card or credit card. You will be deemed to have made a Request on behalf of all passengers included under your original booking reference (“PNR”). A minimum amount of money applies to each Request. Each Request is only valid for the mentioned flight and it represents the amount of money to be paid (in addition to the amount paid for the initial booking). 
• Once You have submitted (directly or indirectly) your Request for PNR to Aircalin, your upgrade offer will be reviewed according to the hereby Terms and Conditions. You can send, change or cancel your Request at any time within a 5-day period (120 hours) prior to scheduled flight departure. If your Request has been accepted, You can no longer modify or cancel it and You are legally obligated to pay the amount of money that has been bid as part of your Request. 
• Your Request will be deemed valid (hereafter referred to as a “Valid Request”) on the date it is sent to Aircalin and it will expire 5 days (120 hours) prior to scheduled flight departure. However, if you wish to cancel your Request, it will no longer be deemed a Valid Request. Aircalin may accept your Request at any time within the defined period of validity. If Aircalin accepts your Request, your debit card or credit card will immediately be charged the full amount of the bid that you have entered. In turn, Aircalin will issue You a receipt mentioning the upgrade. The total amount charged will include all taxes and fees that may apply to the upgrade. This total amount will be communicated to You as soon as You send your Request. 
• Aircalin does not guarantee a specific seating for Requests which have been accepted. However if You have made, as part of your initial booking, a special meal request no later than 48 hours prior to scheduled flight departure, your special request will be extended to your upgrade. Your purchase of an additionnal luggage allowance done 30 hours prior departure will also be extended to your upgrade.

• Once your Request has been accepted by Aircalin and your debit card or credit card has been charged, you will not be entitled to any refund, credit or exchange, except under the following conditions:
  • The flight for which your Request has been accepted (thereby granting you an upgrade) has been cancelled and Aircalin has transferred you to an alternative flight, in the cabin class of the initial booking. In such a case, the amount You have paid for the upgrade will be refunded to You. The payment card used to pay for the upgrade will be credited. Aircalin will have no further obligation towards You. 
  • Your Request has been accepted and You have been granted an upgrade, but You couldn’t be seated in the higher cabin class for reasons attributable to Aircalin, notably in the case of an aircraft change or if (in the case of connecting flights that are part of the same booking) You have missed the flight for which you were to be upgraded because the previous flight was delayed. However, no refund, credit or exchange will be granted to You if You cannot benefit from the upgrade because of reasons attributable to You, notably if You have decided to change flights or if You have missed your flight. 
  • Refund conditions for My Plusgrade are independent from conditions that apply to ticket fares.
  • Approved refunds will be processed in the currency in which the Upgrade was paid.

• The fare terms and conditions that apply to the ticket initially booked by You will remain valid in the case of an Upgrade. This includes cancellation terms, modification fees, Miles awarded and baggage allowance.   
•  Aircalin reserves the right, in its absolute and sole discretion, to decide which flights are eligible for an Upgrade and to accept or reject your Request. Aircalin makes no representation guaranteeing that you will be able to benefit from an Upgrade, irrespective of seat availability in higher cabin class. Aircalin shall not be liable to You in case your Request is rejected. 
• Aircalin’s decision shall be final and shall not result in any written messages or requests. 
• Aircalin reserves the right to cancel or modify the hereby Terms and Conditions in its absolute and sole discretion and without notice. Except to the extent provided in the previous sentence, no modification or waiver shall apply to the hereby Terms and Conditions or be opposable to Aircalin, unless a written statement has been made by Aircalin (or by an authorized Aircalin agent) and published on Aircalin’s website www.aircalin.com. A cancellation will be deemed effective when statements concerning Upgrades, as well as pertaining Terms and Conditions, are withdrawn. You are responsible for checking on any modification of the hereby Terms and Conditions prior to making an Upgrade Request. 
• Failure by Aircalin to exercise any of its rights will not be construed as a waiver or relinquishment of the future performance of any of its rights, and your obligations with respect to such future performance shall continue in full force and effect.
• The hereby Terms and Conditions should be read in conjunction with Aircalin’s Conditions of Carriage, Legal Notices and Website Terms of Use  which are deemed  to be integrated to the hereby Terms and Conditions. In the event of conflicting provisions, the hereby Terms and Conditions will prevail. 
• The hereby Terms and Conditions are subject to laws of New Caledonia. You are deemed to accept the exclusive jurisdiction of New Caledonia courts.  
• Upon sending your Upgrade Request, You are deemed to have read and understood the hereby Terms and Conditions, to accept them and to be legally bound by them.