getthat FAQs

How do I create an account on getthat.com?

Using a desktop or laptop:

• Go to the getthat.com main homepage, and click the SIGN UP NOW button.
• On the SIGN UP page, either click the SIGN UP WITH FACEBOOK button or fill in your details on the required fields.

Using a mobile phone:

• Go to the getthat.com main homepage.
• Next to the PLACE AN AD button, click the MY ACCOUNT icon.
• On the LOG IN page, click the SIGN UP HERE.
• On the SIGN UP page, either click the SIGN UP WITH FACEBOOK button or fill in your details on the required fields.

Note: For account verification, a link will be sent to the email address you provided. Once you verify your email address, you’ll be redirected to getthat.com. You can now log in to your newly created getthat account.

How can I edit my profile/update my account details?

To update your profile/account details, please follow these easy steps:

• Log in to your account.
• On the top right of the page, click the MY ACCOUNT button, and click MY PROFILE from the dropdown.
• Update your account details and profile.
• Once done editing, click the SAVE button.

As a job seeker, how do I upload my CV?

To upload your CV on getthat, please follow these easy steps:

• Log in to your account.
• On the top right of the page, click the MY ACCOUNT button, and click MY PROFILE from the dropdown.
• Complete your profile details.
• On the YOUR JOB QUALIFICATIONS section, click the UPLOAD CV button to upload your CV in .docx or .doc or .pdf format.
• Click the SAVE button.

Note: Alternatively, you can upload your CV while applying for a job. On the APPLY WITH YOUR CV AND PROFILE section, click the BROWSE button, then select your CV in .docx or .doc or .pdf format.

I have forgotten my password. What should I do?

You can reset your forgotten password. To reset your password, please follow these easy steps:

• Go to the LOG IN page, and click the FORGOT PASSWORD? link.
• On the RESET PASSWORD page, enter the email address registered as getthat account.
• Click the SEND PASSWORD RESET EMAIL button.

Note: This will send an email with link to reset your password. Clicking on the link will enable you to create a new password for your getthat account.

How do I place an ad?

To place an ad, please follow these easy steps:

• Log in to your account.
• On the menu bar, click the PLACE AN AD button.
• On the CATEGORY page, select the category of the item you wish to advertise.
• On the following pages, fill in the details about your ad, upload the pictures, buy products for your ad, and check out.
• To view your ad, click the VIEW MY AD button.

Note: If you place an ad for the first time, we will send you a One Time Password (OTP) through SMS for validation.

Why is it that my images say "Pending Image Approval?

We are committed to offering quality content to our users. So, all images uploaded on getthat.com go through a quality check to ensure they meet our Content Guidelines. Until the images are reviewed and approved by our team, they are labeled "PENDING IMAGE APPROVAL." Typically, most ads are reviewed within 24 hours, although in some cases it may take longer.

How do I edit/delete my ads?

To edit your ads, please follow these easy steps:

• Log in to your account.
• On the top right of the page, click the MY ACCOUNT button, and select MY ADS from the dropdown.
• Next to the ad you’d like to edit, click the PENCIL icon.
• Edit the ad details.
• Once done, click the SAVE CHANGES button.

To delete an ad, please follow these easy steps:

• Log in to your account.
• On the top right of the page, click the MY ACCOUNT button, and select MY ADS from the dropdown.
• Next to the ad you’d like to delete, click the TRASH CAN icon.
• On the confirmation box, click the DELETE button to confirm deletion.

Note: Once an ad is deleted, you will no longer be able to view it on getthat.

As an employer, how do I view and manage the applicants received?

To view and manage the applicants for your job posting, please follow these easy steps:

• Log in to your account.
• On the top right of the page, click the MY ACCOUNT button, and select MY ADS from the dropdown.
• Next to the job posting you’d like to check for, click the VIEW APPLICANTS button.
• On the Applicants List page, you can view and manage the applicants.
  • To view the profile of an applicant, click an applicant, and on the right panel, see the profile details. On mobile, a new page will open showing the profile details.
  • To search for applicants, on the SEARCH box, enter a keyword. As you type, matching results are being displayed.
  • To filter the applicants, click the FILTER button. On the overlay, click the box next to the filter you’d like to apply. As you select a filter, scroll down to see the matching results.
  • To sort applications by newest to oldest date (or vice versa), click the APPLIED ON header. On mobile, click the SORT BY button and select SORT BY APPLIED DATE.
  • To shortlist or discard an application select an applicant, and click the SHORTLIST button or the DISCARD button.
  • To sort applicants by status, click the ALL APPLICANTS dropdown, and select UNREAD or SHORTLISTED or DISCARDED.

How many times was my ad viewed?

To know how many times your ad was viewed, please follow these easy steps:

• Log in to your account.
• On the top right of the page, click the MY ACCOUNT button, and select MY ADS from the dropdown.
• Next to the ad you’d like to check its stats, you can see the following:
  • Views – the number of times the ad was viewed
  • E-mails – the number of email inquiries received
  • Calls – the number of times the CALL button is clicked
  • SMS - the number of times the SMS button is clicked
  • Total Leads – the sum of emails, calls and SMS count

How many photos can I upload?

You can upload up to 10 photos for each of your ads.

What size/type of photo can I upload?

You can upload photos that are in .jpg, .png, and .gif format. Each photo should not exceed 5MB size limit.

I have not sold my item and the listing is about to expire, can I renew it?

You can renew an ad within seven days after it expires. Here’s how:

• Log in to your account.
• On the top right of the page, click the MY ACCOUNT button, and select MY ADS from the dropdown.
• Next to the expired ad you’d like to renew, click the ARROW icon.
• On the Product page, buy products for your ad, and check out.

What is a boost?

• Boost is a getthat feature that pushes your ad to the top of the search results page within its category and any relevant searches. (Your ad will remain in that spot until another ad moves to replace it, at which point your ad will move down accordingly)
• It helps your ad get more visibility in search results which may help generate more leads.
• It also resets the publish date of your ad, but does not extend the life of your ad.

How can I apply boost to my ads?

• The boost feature is available at no extra cost for our getthat self-service users.
• Each self-service user ad can be boosted for FREE once a week.
• Every week, the boost button appears next to each ad under MY ADS in the dashboard.
• Clicking on this BOOST button will push the ad to the top of the search results page within its relevant category.
• Once a boost has been applied to an ad for the week, the boost button will disappear from the dashboard. It will continue to reappear every week until the ad expires.

What is a Badge? How does it help me?

A badge tells potential buyers your item has authentic records, good service and is in good condition. When a badge is applied to an ad, it gets highlighted with an icon representing the badge selected. Thus, increasing the views and chances of selling or being noticed on the site.


Badges are available for purchase while placing an ad or can be bought separately from the dashboard for each ad.

What is a Featured Ad?

Featured upgrade is a way for you to showcase your ad on the very top of the search results within its respective category. Currently, this is only available to our users for Jobs and Classifieds. You can choose to feature your ad while placing an ad or buy it separately from the dashboard.

Why is my ad rejected?

An ad could be rejected when it does not meet our Content Guidelines. For a property ad picked up from a feed, it is rejected if the mandatory information is not provided.

How much does it cost to place an ad on getthat.com?

Ads can be free or paid, depending on its category or type, and duration. See below table for more information: Also, we offer packages for bulk ads to businesses only. If you’re a business representative, please email us at: advertising@getthat.com or call us on 600 587234.

How do I find an ad on getthat.com?

To run a search on getthat.com, please follow these easy steps:

• On the menu bar, click one of the categories (Property for Rent, Property for Sale, Jobs, Autos, Classifieds).
• On the SEARCH bar, type the keyword you want to search, and/or click an option from the dropdown (if available), then click the GO button.
• That’s it! Your search results are ready for you to go through.

How do I further narrow down my search results?

To narrow down the search results, we have two ways:

• While on the search results page, on the SEARCH bar, type one or more keywords. As you type, the search is refined, and matching results are displayed.
• You can also use the filters on the left to further refine your search. Select the preferred filters you’d like to apply. Every filter selected or deselected will instantly refine your results. On the mobile, click the DONE button to view the results.

How do I save a search?

To save a search, please follow these easy steps:

• On the SEARCH bar, type one or more keywords, then click the GO button. Also, you can refine your search by applying filters, or by typing more search terms.
• Click the GET NEW PROPERTIES (or JOBS or CANDIDATES or CARS, ITEMS/SERVICES) FOR THIS SEARCH BY EMAIL link.

Note: Your saved search will be added to the MY SAVED SEARCHES page in your dashboard. Further, as and when there is new ad that matches the criteria of your saved search, an email will be sent to your inbox.

How do I contact a seller?

You can contact a seller based on the contact details provided in the ad.

• To display the contact number, click the PHONE icon.
• To send an inquiry via email, click the ENVELOP icon. Then, on the widget, populate the required fields, and click the SEND EMAIL button.
• To send a text message, click the SMS icon. This is only available on mobile.

As a job seeker, how do I apply for a job through getthat?

Depending on the employer’s selected response method, here are the steps to apply for a job posted on getthat:

1. By email
   • Log in to your account.
   • Complete your profile and upload your CV.
   • On the job details page, click the APPLY button on the job posting.
2. On the employer’s website
   • Log in to your account.
   • On the job details page, click the APPLY button. This will redirect you to the employer’s site where you can complete the application process.
3. Walk-in
   • Log in to your account.
   • On the job details page, click the WALK-IN APPLY button. This will open the WALK-IN DETAILS section.
   • Take note of the date and time, interview location, and the venue.

Do you have an email address and toll-free number?

Yes, for general feedback and inquiries, you can email us at: hello@getthat.com; for advertising inquiries, you can email us at: advertising@getthat.com; or call our toll-free number at 600 587234