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What people say

My husband and I stayed at the hotel for fortune builder Bootcamp. We paid extra to be able to have breakfast included and it totally met our expectations. Our room was awesome! However, we had problems with our toilet over flowing. When we called they were always there to fix it. Note hotel was booked to capacity. Finally after 3 nights it was rather inconvenient to deal with this bathroom issue. So we went to front desk and they found us another room and they gave us a room with a view for our last two nights! We obviously were taken care of given the manager number to call if there were any issues with the new room. The new room was excellent! Unfortunately the safe didn't work! We mentioned it to the front desk however, no big deal we just decided not to have room service one night so we didn't need to worry about our valuables. Good thing because when we asked the house keeper for some extra towels and that she would not need to clean our room she was thankful because she was the only house on our hallway. Apparently they were under staffed. Felt bad for house keeper and tipped her as she gave us two bath towels. Then because we paided for continental breakfast our last morning there they were going to be closed Monday morning the front desk told us we could go to any restaurant in hotel serving breakfast and it would be comped. This hotel trulytook care of our needs and understood the inconvenience we dealt with. No one or no business is perfect but, when you take care of your customer it is all that matters.

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