Frequently asked questions…

Up-to-the-minute, independent, relevant, informative and entertaining stories from all areas of the ABC, available to iOS and Android smartphones and tablets.

Read the latest from ABC News and subscribe to our breaking news alerts; watch ABC News 24 or tune in to any of over 30 ABC Radio stations while on the go – whatever your mood (getting ready for the day or just trying to relax), we have the right tune for you and more.

The ABC app is available as a free app on the App Store and GooglePlay. Distribution is limited to Australia only, so make sure your account is set to Australia when searching for it. "ABC" and "ABC News" are genrally good keywords to find the service.

For a full list of all ABC apps, check out our Apps section.

The ABC has a variety of free and paid apps available on the App Store and GooglePlay. The ABC, as well as ABC iview, ABC KIDS iview, ABC Radio and triple j apps are some of the many available free of charge on both stores.

For a full list of all ABC apps, check out our Apps section.

The speed which files can be delivered to you depends on the cellular towers or Wi-Fi network which your device is connecting to. You may have difficulty playing media at times when there is a weak or slow connection on your mobile device. Interruptions can also occur when you move from an area with a strong signal to another with weaker mobile connectivity.

If you have a full signal but you are still unable to stream, please let us know: mobilefeedback@your.abc.net.au

Since launched in 2010, ABC News 24 became quite a popular service and the demand is now exceeding our infrastructure capacity. The ABC is working to increase availability of ABC News 24 so that it can reach more of Australian audience online.

The ABC app for iPhone, iPad and Android uses a weather feed from an external provider, Weatherzone. The data is based on information from the BOM and a number of other sources.

Generally the forecast is aligned to BOM, however on some occasions there may be a discrepancy where Weatherzone is reverting to a different source.

In 2013, we've launched an alarm clock feature that enabled users to start the day with the ABC News theme and selected audio and video produced by the ABC. Adoption was not as wide as we anticipated and there were some performance issues associated to the feature. So early in 2015 we decided to remove it from the ABC app.

We have received emails asking us to add night modes for screen readers and a timer to our TV and Radio content though, suggesting our users would like a little help falling asleep rather than starting the day. We may consider this for future developments.

At times, when the ABC does not hold the rights to stream content internationally we have to restrict access from people outside Australia. In this case we may provide alternate content on the streams, or international users may not be able to connect. This will happen frequently for sporting content and ABC News 24, but may affect other content at times.

The ABC is able to detect what device the website is being accessed from. Device detection is a common practice used where a site identifies that you are browsing from a smart phone and serves you the best version of the site.

The ABC acknowledges that some smart phone users may want to still use the standard ABC website. The new ABC Homepage and News mobile site have a link back to the standard site at the bottom of each page should you wish to return to the standard site. Look for the link that reads "Change to standard view" on the bottom of the page or inside the menu (left of the ABC logo on top black bar).

The ABC does not collect data or information about you via your mobile, other than being able to detect what type of device you are using when accessing ABC Online. For our full Privacy Policy please check http://www.abc.net.au/privacy.htm

On iOS, font size can only be modified at an article page though the change will carry over to all articles during your session. Use the A | A option to increase and decrease font size.

Android users have the additional option to change font size at a system level:

• Tap the app drawer icon from the home screen.
• From the displayed list, tap the Settings icon.
• From the Settings window, in the left pane, tap the Display option.
• From the right pane, under the Font section, tap the Font size option.
• On the opened Font size window, tap to select the appropriate radio button to set the desired font size.

We understand the importance of mobile within our digital offering and in response we optimising mobile access to ABC Online, so that our users can enjoy ABC content from all mobile devices. ABC News and ABC Radio are some of the mobile-ready services available.

We also continually monitor audience trends to inform our decision to produce native mobile applications. At present, we continue recording very low Windows phone usage within our audiences. As this number increases, we will apply to Windows the same attention as we have with other platforms.