Your feedback helps us improve our services and ensure you get the best experience at VU.
Student feedback
All current students should get in touch through ASKVU.
ASKVU is an online system that hosts the answers to Frequently Asked Questions (FAQs) that our current students ask. It also gives you the opportunity to ask your own questions, find an answer or make comments and suggestions for improvement on your experience as a VU student.
Complaints resolution
Current students complaint resolution
Victoria University has information about student complaints resolution to guide you through the steps you can take to resolve problems.
A current student is a person:
- enrolled at the University in a course leading to a degree, diploma, certificate, licence or other award; or
- a person whose study performance is being or is to be assessed by the University, notwithstanding that such a person is not enrolled at the University in a course leading to a degree, diploma, certificate, licence or other award.
Former students & members of the public complaint resolution
Victoria University has a public complaints policy to guide you through the steps you can take to resolve problems.
If you are a former student or member of the public, you can lodge a complaint.
- Complete our online complaint form
- Download and submit a PDF public complaint form or a Microsoft Word format public complaint form to the Student Matters Office by email or post
- Phone +61 3 9919 6100.
Website feedback
Use the website feedback form to report a broken link or provide other feedback on our website. Where have we got it right and where haven't we? We really do appreciate your time!
